Address: | 23001 Hawthorne Blvd, Torrance, CA 90505, USA |
Phone: | +1 310-325-3111 |
Site: | aaa.com |
Rating: | 4.1 |
Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 10AM–2PM Closed |
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Holly Chase
Its been a while since I have gone to the DMV but I went to AAA today at 9:15am on a Friday to register a newly purchased vehicle and I was there for 20 waiting and had to leave for a DRs appt. I came back at 11:30 and waited another 30 mins before they called my name. The people who helped me were kind but the wait is long and boring- with no free WiFi either. I then went over to the Travel Agent area to talk to them about an upcoming trip and waited 15 mins more when I finally got too tired of constantly sitting around. I gave up and went home. I left at 1:00pm (total of 1 1/2 hours). There is just no way I could have done this during a lunch break. Maybe it is still a little bit faster than the DMV, and maybe the furnishing are more comfortable. Just expect to have to wait and wait and wait and you wont be so disappointed.
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Anonymous User
A routine visit on Saturday, March 6, 2010, took over 1-1/2 hours to complete. The competent and largely well-meaning staff was completely overwhelmed by the hundreds and hundreds of people trying to avoid a trip to the budget-impacted DMV. I waited approximately 40 minutes in a jammed waiting area while a banal 10-minute documentary on Hawaiian "history" played over and over and an agressive annuities salesman pandered to the restless crowd. Even if you live in West Torrance (near this AAA), you could easily drive to the Long Beach AAA (near the LB airport) and spend far less time. The LB AAA is far larger and better organized. The Torrance AAA is a Time Trap!! AVOID! AVOID
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Leslee Marie White
Went in today to get some maps for my cross country road trip relocation. Jeremy was awesome!! I expected to get some maps and be on my way but he planned out my whole drive. Gave me a US map, plus maps for California, Arizona, New Mexico, Texas, Oklahoma, Arkansas, and Tennessee. State guide books for all the states, and a personalised turn by turn map book from door to door!! Wonderful service!! Thank you Jeremy!!
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Marlene Silva
On the phone with AAA, now. Worst service ever! Agent #1 (female) argued for 15 minutes until, I finally asked for a supervisor. Agent #2 Supervisor Albert informed me that I had been taped and would not play tape back to me but, paraphrased the order to me. When I asked him to repeat word for word he would not or could not. Worst service, unprofessional and will find another company or maybe back to State Farm
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Carey Fredrickson
Automobile Club of Southern California a 5 star experience. Flavors and service were all on point. The place is small but very comfortable. It feels like home in there. I got the seafood gumbo which was amazing. The gumbo has rice in it already. My girlfriend got delicious. We shared the mac and that was oooooo so bomb. Try it, try it, try it! What are you waiting for?!?!:
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Benjamin Shepard
I like going here twice a year since the lines are fast and its not crowded. However my last visit I was greeted by a rude older lady. I simply asked a question regarding my vehicle registration and she said in a rude manner we cant help you. Without me even explaining my situation. I hope next time I come back I wont be greeted by her.
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Jo Zinni
I gave them 4 out 5 because frankly, although i appreciate their services, the some of the staff needs some adjusting. Its a crapshoot: sometimes I get bad service and sometimes I get excellent service. I dont understand why things are this way, but they are. Other than that one issue, I dont have any issues over the phone.
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Mike Correra
The staff is always incredibly polite and I have not had any issues with wait time at all, its usually very quick in and out. Mark Mills is especially helpful and was amazing when we were looking for a new car! Mark was very patient and has a great knowledge of the car lines and levels of equipment.
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Christian Rasmussen
Sometimes there is good service, but sooooo slow. Half the time the workers are talking personal stuff to each other, knowing that the 50 people waiting can hear them. Not good. Do NOT go there is you are in a rush. Wait time is almost as bad as DMV
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Michele Wright
Took my sister whos in ortho boots after falling and hurting herself. When she walked in, they immediately got her to a seat while she was waiting. The service was fast and thorough. I was impressed. Old fashioned customer service.
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Dona Anthony
I went in to discuss my insurance situation as my husband passed away just two weeks prior and the agent fell asleep . I was very distraught and reported it to the front desk and left too upset to discuss it with another agent
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Nadia va
This location is fast and the workers are very kind. Only ever waited about 30 min on a busy day. I just went to the DMV to replace my ID and I was there for 3 hours with an appointment.. I dont miss that at all. Love AAA!
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Dennis Moeller
It pays to be a member. -- Walked in, used vehicle registration line, was helped within a minute & was on my way within 5 mins total. AAA has made a science of this. Id have spent 3 hrs at DMV for same service. Thnx.
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Roger Goff
My experiences here are generally really good. The people are helpful and competent. There is normally a bit of a wait, but thats because they do a good job and there are a lot of members looking for services.
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Celadon Dance
Fancy AAA! :D I went on a weekday late morning and had to wait only 10 or less minutes and was taken care of by a knowledgeable sweet lady. Parking was easy too. I would definitely come back here!
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Ara Kerestejian
Very professional staff and always get back to you on time. highly recommend them to everybody, was with Ameriprise (Costco) insurance for over 7 years but was tired of them increasing my rates.
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apryl aka kadance
Mechanics Always helpful. They dont take advantage and dont charge for diagnostics. They fix all my problems and go outta their way to suggest ways to keep me safe while on my roadtrips
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anthony morreale
Very good place to go if you want anything done and do not want to go to the dmv. Attracts a different crowd and is an overall better experience. Faster and with less confusion.
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Ken Lee
Bonita was greatly kind there,and she acknowledged me that I gave her two checks for paying the fee,instead of one.one blank check was addicted back to back.hew~~~tks
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Jim Hill
Every time I have gone there, the service is very fast, friendly, and professional. Also their parking is sufficient and reasonable to enter/exit.
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Susan Rasmussen
This Torrance facility has excellent service. Wait time is hardly noticeable. Front desk and back, very helpful and pleasant.
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Mayumi Watanabe
No waiting . Explain what to do very clearly and save my time and money ! I would come back and recommend this branch !
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Nicole Nishida
Long wait if you go on a Saturday afternoon as should be expected but still a lot better than going to the Torrance DMV
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Edward Bukowski
terrible customer service here. always waiting for an agent. AAA was great years ago. not so good anymore
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dfelix808 Drakensquis
Most of the time I have good service...minimal wait time and courteous employees so far.
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Rachel Martin-Austin
Got my international drivers permit here. Took 10 minutes and was $30 total. Super easy
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Joseph Robinson
I like there DMV operation but to me, their Insurance premiums are not all that great.
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tropical beach
Most of the crews are uncourteous, doesnt know what they are doing.