Address: | 11150 E Dartmouth Ave, Aurora, CO 80014, USA |
Phone: | +1 800-471-4418 |
Site: | horancares.com |
Rating: | 4.3 |
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Michael Kleinstuber
My Mothers funeral service in May 2014 ended up being a horrible experience overall. We were asked to provide a DVD with music and pictures prior to the service which we did promptly and delivered to the managers office, cant remember her name, but blonde hair. We asked if she wanted to test the DVD and the answer was no. Upon arrival for my Mothers service they couldnt get the DVD to work, so I was asked to drive home and put the data on a thumb drive. So I had to drive from Aurora to almost Franktown and back in less than one hour. I literally got back to the service as I was being asked to walk in and and start the service. I was unable to speak with the 200+ guests because of this simple screw up. So the team that was there on the day of the service tried to recover and stated that they would send us 2 DVDs of the service as a token of their concern with how unorganized the event ended up being. Secondly our funeral director was changed less than one week from the service, so more confusion. So after the service was done we received 1 DVD in the mail. I immediately called and was told, were sorry, must have been a mix up and that theyd send out another. So weeks go by with no DVD, so I call again and was told that we didnt buy a package with 2 DVDs that is why the 2nd copy wasnt mailed to us, of course no courtesy phone call to tell us this. So I explained the situation and was told they would have the office manager call me to discuss. This was at least the third time I had requested that the office manager, the same one that didnt test the DVD call, and of course no return call. I was very clear on every call how frustrated I was, and of course with no care after my money had been paid, ~$10K, I still couldnt get one more copy of the DVD I was promised. This is not a money issue for my family, its principal. Horan & McConaty is great before you write the check but their follow up and care afterward is horrible. I have grown up in Denver since 1978 and I promise I will go without a funeral if this is the only choice in town at the point I need them. This is really disappointing for a local company that Ive used for countless ceremonies, with one small non-caring occurrence and employee and lack of ownership from one employee our relationship is done. I would strongly recommend using another company if possible.
JC
JC JC
I offer this company a 0. They treated me terribly when my father passed away. They are extremely overpriced rude and frankly I believe their religious discriminative practices are illegal. They offer a discount if they investigate you and determine your Jewish enough. Then you work with their company called Shalom. If they dont determine your Jewish to their stamdards they shovel you back to this main company and charge more. Wow theres no way on earth Id ever deal with a company like this. This company is about money and thats it. I saved over $1,000 going with Apollo mortuary & Cremation Services. Apollo treated me with care and respect on top of saving me tons of money they offered everything and more that this company offers. Run!
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Deb Lockwood
This past weekend, our family interned my husbands mothers and fathers ashes at the Rocky Mountain Cremation Gardens in Aurora, Colorado. Paul from Horan and McConaty helped us with all of the arrangements. Not only was Paul professional, but he was personable and sincerely cared about our wishes, carefully guiding us through the decisions that we needed to make. We also held a reception at the HeartLight reception center afterwards. Lori made sure that everything at the reception went smoothly and just as planned. Thank you to the entire "family" at Horan and McConaty for their guidance, suggestions, and empathy. I can heartily and without any reservations recommend this organization for your end of life needs.
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Anonymous User
The compassion evidenced in our daughters passing and the continued compassion is truly Christlike. In this unexpected passing, we couldnt have done this alone. Alice Wheeler, Daren Forbes, and John Horan (as well as others weve met) are full of integrity, knowledgeable, compassionate, respectful, and go above and beyond to ensure that all needs are taken care of in the most professional manner. Horan & McConaty truly is a sacred place and is a top recommendation from me and my family. Thanks for your continued support in our time of grief!
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KC Meyer
My parents chose pre-planned funerals through Horan & Mc Conaty. This company helped our family through the death of one of my parents with serene compassion. I would recommend them without reservation.
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Copper Head
Very helpful and extremely caring about families. Had an issue and Mr. John Horan took it upon himself to personally see that everything was handled correctly. Excellent communication. Thank you.
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Lona Snell
Our sons passing was unexpected and not living in the same state, we relied on others to help find a funeral home. We could not have been more pleased. Peter and staff were tremendous.
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Wayne Kaious
Very Helpful and Compassionate, thank you Horan & McConaty for the great service you provided for us we also want to thank Peter Morley for everything..
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Tim Cantrell
Thank you for your great compassion and professionalism. My mother in law Mary Beth was truely celebrated and the whole family was very blessed.
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Ida Farrar
Very kind and compassionate people.