Address: | 1935 Liggett Rd, Castle Rock, CO 80109, USA |
Phone: | +1 303-660-6550 |
Site: | serviceking.com |
Rating: | 3.8 |
Working: | 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed |
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Kevin Whitten
My daughter had her car struck at the Sonic parking lot--weve all been there right? I took my daughters car in to Auto Image Collision location in Castle Rock in mid-September and spoke with Eric Labouvie. Instead of the promised 2 week out schedule for repair per Eric, they scheduled it for November 25th. Not happy about 6 week delay, but agreed to that date. Received a call from Cindy their schedular on 24 November saying they need to reschedule me for late January b/c they were so busy with the snow storms and other business. I stated it was unacceptable and that makes this a 4 month repair and I was on their schedule first. Give me an alternative. Yeah, that did me no good. I let them know I would tell everyone I know their service is terrible...so here you go. I would look elsewhere in Castle Rock to insure better, more prompt service.
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James Costigan
After the embarrassment of wrecking my paid off 2009 Ford Focus SES, I thought we would be getting back into another costly car payment. I worked with Eric Labouvie at the Castle Rock, CO location and I was very pleased with his professionalism and great attitude. Eric called throughout the process to keep us in the loop and I felt like we were in good hands for the duration of our business venture. We got the car back today and I was shocked at how seamless the work was. I could not even tell that work had been done at all. Looks the way it did off the showroom floor. I would honestly not choose a different Collision Repair shop for future needs!!! Thanks again Auto Image Collision, and Eric too! J.M. Costigan (Castle Rock CO).
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Josh Schiffer
I had an exceptional experience at Service King. My car was in a crash in the mountains and Service King repaired my car that was towed in. My car was towed in and they evaluated and repaired my vehicle in a seamless manner without my having personally drive in to the shop. Justins service was exceptional. He stayed in regular contact with me with updates on the status of my vehicle. The car was finished a week ahead of schedule and Justin went through the vehicle repairs with me upon picking up my vehicle. I would highly recommend Service King Collision Repair of Castle Rock.
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Andrew Peake
Had my vehicle repaired a year ago at a different company and the repairs failed. My insurance company recommended that I take the my vehicle to Service King in Castle Rock. I have to say from the moment I walked in I was impressed. Very professional and willing to help in any way. The repairs took a little over a week and when I got my vehicle back it was spotless inside and out. I took it for a test drive before accepting it and it drove better than it ever did. Thank you Ross and Service King for a job well done. I would recommend this location to anyone!
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Shaylee Holland
Having to fix a banged up car is a stressful time, so I was thrilled that Auto Image made the entire experience completely STRESS FREE. The estimate process was fast and simple, and the actual time for repair was exactly as long as I was told it would be. Not to mention, the repair to my car was perfect. Hopefully I wont need to, but if necessary, I will take my car back to Auto Image again.
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Anonymous User
Very well done; I recommend them. They did a great job on the repairs to my vehicle, worked with my insurance company on the repairs that the insurance inspector missed, and did it all without my having to get involved. They finished the work on time and even cleaned my vehicle inside and out when they were done. I am very pleased with both the work done and the way they treated me.
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Todd Kramer
So far our repair is delayed. Not sure exactly whats happening. Something about the wrong part being shipped twice. Not blaming them for the issue, just wish I didnt have to call them to find out that Im not going to get my car tonight. They might want to be a little more proactive in calling customers to let them know of the status.
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josiph welton
They did a great job, but Im still frustrated with the lack of communication. Having a car in a collision repair shop is in itself stressful, and not knowing what is being done or when you will receive your car back makes things worse.
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Jamie Daniels
Friendly, accurate service details always keep you updated, arrange everything for you. Honest people. Would not take your bmw to any other auto repair shop
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nguyephu24
bad customer service. if you speak to a woman on the phone then you might as well blow up your car. she sucks and is a liar and a lazy piece of poo.
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Kim Welton
Very busy