Address: | 2773 Briargate Blvd, Colorado Springs, CO 80920, USA |
Phone: | +1 719-528-1846 |
Site: | adamautorepair.com |
Rating: | 3.9 |
Working: | 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed |
AB
Abe Lomax
Apparently, this place is also called "Car Care 2000". I was really hoping I could ignore the handful of negative reviews. I went ahead and called them about my daughters car that has a rod knocking. I told them it had a rod knock in the 4th cylinder and I asked if they do engine rebuilds and/or engine replacements. The response was, "Sure, we do both! Before we can give you a quote, we will need you to bring it in for a $125 diagnostic" I thought the diagnostic might tell me more about the health of the engine and whether it just needed new bearings or more. I had already determined that it was the 4th cylinder by removing spark plug wires, one at a time, until the knock went away. Well, I took the car to them and they did the "diagnostic". They called me the next morning and told me that the "engine cannot be rebuilt" and then quoted $3500 for a used engine and $6000 for a remanufactured engine (installed price). I told them I already had a quote in hand for $1200 for a used engine and they informed me that they will not use "customer supplied parts". The car is not even worth $3500, so I picked up the car later that day. They handed me an invoice for $124.32 that read: CAUSE OR TECHNICIAN COMMENTS: ROD KNOCK CYL 4 REC ENGINE Thats it! Nothing else! No results of compression test, NOTHING. I asked where was the "diagnostic" and was told that there is nothing printed out or anything, just that the tech had to "deactivate each cylinder, one at a time, until he could determine that it was cylinder 4". I told them that I HAD ALREADY DONE THAT. For the love of cheese! I told them it was cylinder 4 that was knocking when I called them in the first place! I then asked how they determined that it could not be rebuilt and they confessed that it could be rebuilt, it would just cost much more than a used engine. They did not say how much more. So, I spent $125 at "Car Care 2000" OR "Adam & Son", whichever it is actually called, to learn ABSOLUTELY NOTHING MORE than that which I already knew and told them about in the initial phone call. You can bet I wont do that again.
JE
Jess Mora
They helped me out during a tough time. When my grand am gave up on me all of the sudden I looked on Yelp to find a fair shop. They were not the first people I called but Im glad I went to them. They are a family business who treats you right. Alicia is so kind and friendly. I was so frantic about my situation and scared I was going to be taken advantage of. They helped me out alot. I didnt expect so much to be wrong under the hood. They said it was going to cost almost 2k to get it back up and running properly. I have to admit I was not prepared. I chose to look for a different vehicle altogether because it was not worth putting that much into a 17yr old rust bucket (literally). So they gave me the option to just fix what was needed until I could get the new car. I also was happy that they gave a me a loaner car so that I could still get around for work. Originally with the initial inspection plus the work which was quoted at $475, I thought I would be paying $600. I ended up paying only $469 for everything! Ive been in the springs a little over a year now. There are bad places and good places, Im learning and finding out that places like Sears dont care about you. My new car will not be getting $20 oil changes, that is just dumb, js. Adam and sons will be taking care of me now.
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Peter Dunn-Rankin
The absolute worst that can possibly be experience. The owner Dan freely admits to outright stealing from all customers. I have been in the auto industry for many years. When Dan calls on a two minute or shorter phone call to the dealership or parts store for a part for your car and the dealership at no cost to Dan or anyone has a driver deliver the part, Dan for his literally two minutes or les of time, charges the customer 60% more money for two minutes of work. Meaning that a $500.00 part that the dealership charges is billed by Dan the owner at $500.00 plus 60% or $300.00 taken right out of customers money when industry standard is zero or 10 to 15% max. And any more than 15% increase is price is considered criminal by all honest mechanics who work for honest living. Also Dan tried to double bill me on 3 jobs. And did a leaking oil repair with warranty but $2,400.00 of work is worse than before and two different second opinion mechanics say it is car care 2000 doing the job wrong but Dan the owner refuses to make good on the warranty. Most criminals do not stay in business long when word gets around as even honest mechanics want the crooks out of business.
J.
J.Leigh Nyman
I have visited a ton of car places here in the springs, I have yet to find someone I feel like I really trust and can depend on. I have lived here pretty much my entire life so I wish I had visited them sooner! Car Care 2000 took extremely excellent care of me and my car! I was going for a road trip for Thanksgiving and on that prior Monday they took good care of my precious cars bad engine mount problem, my partial bill with my warranty, they gave me a loaner Saab in great condition for the day and overnight without any paperwork. They were kind, respectful, super nice and polite! You dont even feel like you are at a garage when you are in their clean, quiet, naturally lit reception/waiting area, really nice comfortable couches, its conveniently located, I love it there! Plus, I received 5% off for the referral I had from a girlfriend. I believe she gets $ off oil changes there with the referral rewards program. I will definitely be returning and referring friends!
SO
sonia tiner
HONEST and FAIR!!! I discovered this shop by accident, I had an oil change company blow up my car so it was sent to Car Care 2000. Everyone from the service techs up front, to the managers, to the mechanics explained in detail every step of the way. It was a very frightening experience to have to have your vehicle go through a new engine, but Car Care 2000 was great. If you are looking for a shop that will be honest and fair, go see them. I will never let anyone else ever look at any of my vehicles from now on. They even give you a courtesy vehicle at no charge while your vehicle is being repaired. You can definitely TRUST this company to be honest and not scam you, something hard to find in the car repair business these days! Thank you CAR CARE 2000 on Briargate. You really are the best!!!
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Jenni Rosenberg
I recently was referred to Adam and son for my car. I really, really loved the service advisor Alicia who took extremely good care of me. She took the time to explain the finance options and lend me a loaner car while my car was being inspected. Upon finding out that my engine had seized, I opened up my car to discover that my engine cover and the interior of my vehicle were left in peices all over my car seats. My spark plugs were left uncovered and my entire dash was completely exposed. It was extremely unprofessional considering I was a new customer and paid for the inspection. I considered having my engine rebuilt at the cost they quoted me, but took my vehicle elsewhere.