Address: | 4725 Town Center Dr Suite C, Colorado Springs, CO 80916, USA |
Phone: | +1 719-452-4141 |
Site: | allmysons.com |
Rating: | 4 |
EL
ELIZABETH KENNEDY
UPDATE BASED ON MY MOVE 1 MAY 17, worst moving experience ever with 14 years military PCS moving experiences and we all know how those how this was the worst!! Polar opposite of the review I wrote below. They scratched my furniture they bid three guys I got two, wasnt supposed to be charged for the time to get the third towards the end and it appears I was, they dented my washer, didnt tell me they didnt remove the moving bolts THEY TOLD ME TO GET AND THEY INSTALLED, so the bolts and washer are jacked and no they did not hook them up cuz that is not allowed, so furniture set up what they did partially I had to redo, they got the headboard up and I had to do the rest, dresser etc the mattress is heavy btw, they left an hour early which I found out from All My Sons today they could have been there that hour and finished the job, they threw my $1400 bike onto my $400 bow and threw a bunch of stuff on top of each other and I had aresol cans I moved which are now depressed and left a mess, Im only a foot in cant wait to see what else I find and they neatly stacked boxes around this mess to hide it I have pix of all of this. Why pay professionals when I could have paid anyone to do what they did at half the cost of a third I could have but I went with All My Sons based on my first move and to sign my name on the invoice and the charges arent correct based on what I was told when I paid and the invoice I received. Yeah. Then given a 1-800 number to follow the claim process...thanks all my sons for a horrible move, breaking my stuff, leaving early and leaving me hanging, we had a deal I paid you and my stuff is throw in the garage. I also accommodated your movers because they wouldnt have time so I had them move things in the bedroom and the garage and not where I wanted them, for your convenience because of poor planning on your part, your movers saw how much I had in the storage unit on the first move and if you needed to check again you could have arranged that and what I was quoted when just two guys showed up was wrong as well and I shouldnt have to monitor professionals I didnt before per below. So now I have to follow your process and finish your move removing bolts putting together furniture and cleaning up what they did, my stuff has already fallen from them throwing it in my garage behind the neatly stacked boxes. You forget your clipboard and card I offer to bring it the next day but you have to stop by and get it asap. Now Im cool with the issues you guys had explained to me about this weekend but I requested the crew below that didnt happen so right now everything is pretty much upsetting. Unprofessional and unacceptable but I will follow your process and go through corporate and waste more of my time because of this move. So the move below was fantastic. This one not so much maybe they will make it right I dont know but the pix tell the entire story.update to the update. There is a wheelbarrow full of stuff on top of a big chest. Im not going to be able to lift that so how am I going to get that safely off the chest? Good thing my animals cant access that, who stacks wheeled items on boxes? I can assure you it wasnt in my storage unit like that. Ok there is no 10-star option so five will have to do!! They were friendly yet professional, punctual, helpful, nothing was damaged, throughout the process they asked me my preferences and made excellent suggestions to ensure all my items from gym equipment to my Japanese antique rosewood furniture were treated all with equal care!! The bill was spot on with the quote, no surprises! I will refer them without hesitation! Thank you so much!!
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jeanine morrow
I had two vastly different experiences with all my sons over the past three days. I had to move my parents to an assisted living facility, from Chicago to Colorado Springs. I booked a 3 man crew on both ends and drove the truck myself. Bwfore i begin, the colorado crew gets 5 stars and nothing but rave reviews. This review reflects the Chicagoland teams. I booked and paid my deposit. The company called three days before to confirm and give me my time window. 8-10. The guy said I was the first move on the schedule. The morning of the move i recieved a call at 8 am frm a dofferent all my sons branch. The manager indicated that they were overbooked and all the trucks and teams were out doing other jobs. He said he would be able to do the move but likely not until the afternoon. . I informed him we had a tight schedule and that was unacceptable. We needed a morning crew. I asked why the crew couldnt come ina. Different car since we didnt need a truck, just the men. I informed him we were confirmed as the first move, and iunderstand if sometimes people call in. We ordered a three man team, but could do it with two.... etc. He said he would wprk on it and get back to me asap. An hour and a half later after a text and a phone call i finally heard back and there was no new news. At this point we are approaching end of our confirmed with a deposit window. He finally called back close to 11:30 to say he would be able to send a team out around 1. By this point we had enlisted some friends and managed to get it done ourselves. I had to ask for my deposit back. I was an angry customer to say the least. I had booked all my sons despite not great reviews because i had successfully used them in colorado before. I expected the same level of service and professionalism. Fast forward 2 days to colorado, the manager told me when he confirmed our move that if his crew called off or something went wrong managers would do the moves themselves... jump in their cars and get it done. Manager was Not needed the crew called earlier than expected, because they are professionals and efficient. They showed up, were friendly, on top of things and it was a smooth and perfect move. 5 stars for colorado springs, 0 stars for chicagoland. (Dealt with branch out of woodridge and franklin park)
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Katie Peak
Disgraceful, negligent, and dishonest are the first words that come into my head when I think about this company. We hired this company after having an estimator named Peter come into our home. He told me that because of the size of the move, we’d receive 6 “all-stars” to move our furniture and all of our boxes. He estimated us at 9 hours (maximum), and he and I had a conversation about saving some money by having my family move the boxes the day before, so the movers would only do furniture. Peter agreed that it would then cut down on the number of hours, and would bring our total cost down. The day of the move, we were given one man that was injured and sat in the cab of the truck the whole day, and another man that did very little work. In fact, he made a mistake that cost the other remaining four working men about an hour of extra work. In total, it took them the whole estimated time to move only our furniture, because they had the amount of labor of four men. The amount of damage to our belongings and home is significant! They had very little regard, in my opinion, to wrap our furniture well, and we have a number of pieces of furniture that are no longer in good enough condition to put in our home, and a large hole in our wall. They drove up the grass at our old house that we are trying to sell, tearing it down to the dirt. The hardest part is that the “owner” – general manager named Rob, gave us very little sympathy, and told us they already gave us a discount. In total, the discount they gave us equals approximately 7% of our total. Doesn’t seem right to me that we received 2/3 of what we were promised. I have given them a number of opportunities to make things right with us, including sending some men to complete the job they didn’t finish. (I have a fridge in my living room.) But when I said to Rob “It sounds like you don’t care” – his response was “No, I really don’t.” We were promised the best in town, all-star movers, great care taken with our belongings, a staff that cared about quality. We received none of these things, and that is disgraceful, and dishonest.