Address: | 7195 Templeton Gap Rd, Colorado Springs, CO 80923, USA |
Phone: | +1 719-375-8028 |
Site: | avalancheexteriors.com |
Rating: | 4.5 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
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Sarah Nichols
The company was not responsive at all! I signed my contract with them in September and all the work wasnt completed until the end of January. Communication was VERY poor all around. It took forever to get a date of when the roof would be replaced and I had to keep asking constantly for an updated schedule of when it would be done. After the roof was done communication got even worse. Apparently they do not think side jobs are important, they never completed my gutter work so I had to call and tell them to forget about it. To replace 7 screens on my windows it took months.... They also broke one of my field stone rocks, although this did get replaced eventually after constant contact and a letter threatening to contact the Better Business Bureau about incomplete work and broken property. I talked to at least six different people in the company who all profusely apologized but then never did anything to fix the problem. They always blamed someone else for the issue instead of owning up to their lack of communication and professionalism. It is now March 1st and they just now got the info to insurance for the second half of the insurance check. Absolutely ridiculous that it would take this long to complete work and a claim. I am surprised this company has such good reviews on Angies List. I do not and will not ever recommend this company to anyone. STAY FAR AWAY.
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Brandon Enos
We had a hail storm that ended up giving us the opportunity to fix up our house. Avalanche did a great job on our roof and only took one day. They also painted the exterior siding and it looks very good. We had them tile part of our basement, laundry room, and bathroom and Roy did an outstanding job. Their office staff is very professional and very helpful with questions. Jesse, the owner, personally took me through the process and made himself available as needed. Jesse was able to find additional things that needed to be fixed from the hail storm and did all the work with the insurance company. Jesse is a rare person in the field of contracting, very honest, and very polite. I will be hiring them for future projects.
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Peter Christensen
I recently purchased a home in Colorado Springs. During one of the major downpours we had in July I started to get water in my basement from a vent. I called the closest and best rated roofing company, Avalanche Roofing, and they sent Tyson to do an inspection. Tyson was extremely professional, polite, and friendly. Even though it took a few attempted fixes to figure out the exact problem he consistently kept in touch and explained what was going on. Eventually the problem was completely resolved before any water damage occurred. After this experience I know for a fact that Avalanche Roofing, and specifically Tyson, can be trusted. I will be using them for all my roofing needs as long as I live within their service area.
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David Fine
After we bought our new house, we had Avalanche come and paint the whole interior. The painters were excellent. They were professional and did exceptional quality work all for a very reasonable price. They didnt leave any trash or mess behind. Ever since we have gotten numerous compliments on the paint. When we had to move, we had to show the house to many possible renters and many of them stated that the interior paint was one of the things they loved about the house. The office staff was also exceptional. They are very helpful from the very first contact they make you feel like their very most important customer. I would highly recommend Avalanche Roofing & Exteriors to anyone in the future.
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Kevin Owens
Avalanche knocked on my door shortly after a big hailstorm and gave me a free roof inspection. I filed an insurance claim on my roof, and after some research, I decided to give Avalanche the job. The salesman I worked with was very honest and forthcoming about the roofing process and clearly explained what to expect as far as handling my insurance claim and even the timeline for all of my work to be completed. It was a long process, but the office staff remained in contact with me and I always knew where my job was at. Overall, Im pleased with the performance of everyone at their office, and more importantly my roof looks great and doesnt leak.
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Robert Sundeen
I was referred to Avalanche Roofing by my insurance company due to hail damage to my roof. This was very helpful as I live out-of-state and rent out my property. Avalanche did a great job communicating with me in a different time zone with Jesse sometimes calling me at 6 am his time to catch me at a good time. I was constantly updated and even "walked through" some subcontracting that needed to be done on the chimney before the roof was installed. They even managed screen and exhaust duct work repair. Per my insurance company and my local property manager, the repairs are great and I recommend anyone to use Avalanche for similar repairs.
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Aleah Heredia
Avalanche Roofing & Exteriors negotiated with my grandmothers insurance on the items they didnt pay for. Which made it easier on her & our family. The only thing we really did was tell the insurance that they have our permission to speak with Avalanche. The customer service Avalanche has is absolutely incredible, the girls in the office are very helpful in explaining what they can. And being a local Colorado Springs business we know that we would not have the struggles of going with a storm chaser team. I have recommended Avalanche Roofing & Exteriors to everyone I can.
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Şharon Robinson
This is my second positive experience with Avalanche Roofing. The Project Manager (Aaron) was very helpful. He worked through the process with my insurance adjuster and made sure that nothing was missed in the hail damage claim, including things that were beyond the scope of repairs going to be done by Avalanche. Courtney handled the paperwork with my insurance company. When I called the office, everyone was nice and they returned my calls when I left a message. The roof was completed and everything went smooth. I would recommend Avalanche Roofing to anyone.
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Chris MacIntyre
The Avalanche team was committed to customer service and problem resolution with my roof/leak issue. Both the owner and supervisor spent the time to identify the root cause of the leak(s), explained to me the whys behind it (code changes since previous roof was installed by the previous owner/company) and returned immediately to fix the problem. In my opinion its difficult to find a roofing company who is honest, loyal and dedicated to customers - not any longer. I gladly and confidently recommend Avalanche to all to include my friends and family.
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Chris Fleeman
I recently hired Avalanche Roofing to paint my house. They dealt with the HOA on my behalf, the price was fair and completed faster than I expected. Also the painters were very polite even when pointing out what needed to be touched up. In short, if you are looking to have your house painted, you should give Avalanche Roofing & Exteriors a call. Update... Over a year later I called about some touch ups that I felt were needed. They came right out and were happy to do the touch up as requested. I stand by my comment above!
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Ryan Cervantes
I would just like to start out and say Avalanche is by far the best roofing company in CO. Aaron and Marc were two of the most professional and honest men I have met in quite some time. They made sure my insurance company paid what they should have and gave me the best roofing system on the market!! Thanks Avalanche for everything you did. The most honest and caring people Ive met in years! I look forward to using Aaron and Marc again in the future the next time Mother Nature trashes my house!