Address: | 325 Tia Juana St, Colorado Springs, CO 80909, USA |
Phone: | +1 719-471-9752 |
Site: | interstateroof.com |
Rating: | 4.2 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
CH
Chris K
Amazing Company !! Very satisfied !! A++++ !! After a recent Hail storm, we must have had 25 contractors knock on our door and give there "PITCH", I was not super impressed with any of them and waited for the "right" person or referral to come along.. One evening while I was working in my back yard, I heared "Hello" ... Thinking oh here we go again... Jacek , From Interstate Roofing was on a ladder next door and said " Im sure you have had your roof looked at and have hired someone " , but did you know you have fence and siding damage.... Curious, I asked him over.. No other company had spoken of nor were concerned about my other personal property.. ( Including my Insurance company on there initial ( adjuster- settlement) claim.. Jacek. spent a few hours going over everything on my house, in my yard, and on the ground... (without a commitment).. I was surprised to see my childrens wood play house, deck, ac unit louvers, siding, garage doors, and many other things should have been noted by my insurance adjuster.. but were not.. He put together a report and said if I agreed he would submit it to my insurance company and have them re-evaluate it. A new adjuster came for an inspection and Jacek showed up at the appointment and walked the entire property with him arguing his point as to why some of my property should be covered or replaced.. WOW... Long story short, he recovered $1000S of dollars in damage that should have been covered originally. I was amazed and thought there must be a catch... why would someone go through all this hassle just to earn the business on my roof .. No one else did or offered this service, they only asked if they could replace my roof... At the end of the day his response was, I want my clients 100% satisfied with my company, myself, and our service and to build trust.. Being in sales myself, I was so impressed, I signed a contract. Throughout the whole process, from beginning to end, everything went smooth and was constantly informed ahead of time by Jacek, what to expect.. When the Job was complete he came out and inspected it with me and made sure I was satisfied .. Roof is beautiful, and my yard looked as if they were never there when the work was complete.. Top Notch, company and over achieving employees !! I will use them for all my future needs and would recommend them to anyone I know! Thanks "Team" Interstate Roofing and Jacek .. Sincerely, Chris K
JA
Jared Purcell
My wife and I recently purchased a home, which had been involved in a large hail storm last year. The roof, windows, and some of the siding had to be replaced. The former owners hired Interstate Roofing to do the work, which was mostly completed before our purchase of the house. Upon moving in, we found that there was some damage to one of our AC units. After having an HVAC company come out (High Altitude - who I HIGHLY recommend if you need HVAC work), we learned that the coolant line to the AC was punctured by a nail when Interstate Roofing replaced the siding in that area. We contacted Mr. Peltier via email with evidence of the issue, the cause, and the resulting damages. Mr. Peltier responded timely and professionally. He immediately began working to correct the issue with us by making sure that we were reimbursed for the HVAC work. He went on to have his team come back to replace the hole in our siding that was done when the coolant line was fixed. Mr. Peltier was even gracious enough to come out and repaint that part of the siding himself and to make sure that everything was resolved to our satisfaction. In a world where everyone shifts blame and responsibility, Mr. Peltier was a literal rockstar in not only fixing the issues, but also for accepting responsibility and apologizing for it. His professionalism and courteousness is unrivaled - he is a true asset to his company. I can tell you with certainty that if I need more work done in the future, Interstate Roofing would be my first, and only, call. Mistakes happen - how they are handled and resolved is what differentiates both Interstate Roofing and Billy Peltier from every other roofing company. Thank you again for making this resolution so easy and timely for us - we sincerely appreciate all that you have done!
JO
Josh A
Had Interstate come out to give an estimate on my roof that was damaged by a recent wind storm. Heath came out, he was professional and explained everything in detail. He stated that since the wind storm affected a lot of homes in the area they had a wait list of a few months. He recommended that if I didnt want to wait a few months that I call around for other places. He stated that I should not do business with anyone that said it was over 800 to 1000 dollars worth of damage, as none of flashing, zippering, or felt was damaged. After researching how I could do the repairs myself I went to home depot, bought the tools and caulk I needed. Then went to the Habitat for Humanity Restore and actually found the right type of shingles I needed. I got 4 bundles for $60.00, half price of what they cost at Home Depot. I did all the repairs myself, used the four bundles of shingles and all in all it took 7 hours, split up on two Sundays and cost $100.00-Total. Super happy I decided to do it myself. I would contact Interstate again in the future if I ever need a full roof job done, as they were very professional and appeared to give me an honest estimate.
GA
Gabby Willhoit
Worst and longest experience ever. Mike the original guy we were working with made lots of promises but had very little if any delivery ( he blatantly lied to us several times) with one excuse after another. After they get the inital check from your insurance they say work will begin but it doesnt. It took nearly 6 months after they got the check for anything to begin. They do not keep to their word for anything. They say they will be there to do this or that and then at the appointed time are a no show. No call. Then when you call the office they are at least some what helpful but it still takes forever to hear anything. It wasnt until an outside contractor took over the job that things were actually done. My advice is to never use this company. They are shady and dont care about customers only getting as much money as they can from insurance companies.
ST
Stephen Mattox
My fiancé and I had just purchased a house and found out that our roof needed to be replaced for insurance purposes. We contacted Interstate as they were the ones who put the current roof on. I contacted their local office in the morning and by that afternoon I had already received a call from the project manager, Drew Richards. Drew set up a time to meet with us the next day and the roof was scheduled to be finished within in the next week. Drew was consistently in contact with us throughout the entire process, checked in on the day the roof was being put on and then came back afterwards to ensure a quality job was done and the area cleaned up properly. I would strongly recommend Drew to anyone who has any questions about roofing.
ED
Ed Santos
My home sustained significant damage due to the major hailstorm in July 2016. In addition to needing to have the roof replace, our windows were either broken or damaged, the gutters and exterior finish of the house were damaged as well. Interstate Roofing representative Dave Giesecke was very responsive during a very frustrating time. He effectively managed the project to our satisfaction. He always kept us informed of the job progress all the way through to final reconciliation and closure with the insurance company. Interstate Roofing has earned my future business.