Address: | 5595 Academy Blvd N, Colorado Springs, CO 80918, USA |
Phone: | +1 719-264-2260 |
Site: | lhmcollisioncenter.com |
Rating: | 3.7 |
Working: | 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–12PM Closed |
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Chris Frampton
All I wanted was to get a quote on getting my bumper painted. Asking me if I want to process an insurance claim tells me youre not listening. Not helpful on answering my questions. Its not like you have to start an investigation. I want the paint so I can do it myself, or I will take the bumper off myself and deliver it to you to have you paint it for me. But thats too complicated for you. Its just a few scratches but you want to act like its a big workup. All it would take is just getting mechanic to look at it, give me a verbal estimate in 5 minutes; no big deal. I just wanted to know what my options are. But no, I got to fill out a form, let you photograph my car for 15 minuets, then you want to drive it into the shop, no thanks. You just going to overprice the job if I let you dominate the sale. Smells like a scam. Its like when you go in to have an oil change and they want to get you to process a claim for a chip in the windshield when all it needs a a dab of epoxy. Scammers. Sold me a great car and do good work but be aware of tactics they use to get the most money. They know if you do an insurance claim they can charge the most and the customer normally will not notice. Its like because I was not a Insurance paying customer I was treated like dirt. Well I have cash and a perfect driving record.
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Yance Nunez
My wife was in a at accident, she looked up collision centers. Larry H. Miller had Amazon review, so she went ahead and decided to take her Jeep there. Her Jeep had the steering wheel upside down. Once she got her car back (March 30) and $500 dollars later, her car was drifting to the right when she try to straighten the steering wheel. She took it in 5 times to Larry H Miller and it still had the same issue. Apparently they took it to A Jeep dealership, where they only did an alignment and apparently "tighten some knobs". We are into three months after the accident. My wife is driving her Jeep with it still not fixed. They made her go to the Jeep dealership herself, why does my wife have to herself when we trusted Larry H Miller to do the job. I am infuriated, and quite disappointed. Now shes driving with a car that any day now will cause an accident, let alone driving with a 7 year old and 4 year old kids.
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Kittenz Phone
March 2013: I had just purchased my brand new Chrysler 300C. I had the car for about a week when I was hit in the Harmony Bowl parking lot and the driver took off. I was told the Larry Miller Collision Center was the best place to go for my car by my dealership. I can only saw WOW! You would never know my front passenger quarter panel had ever been damaged. They had to replace the corner panel and match the custom paint (Pearl White) and they did a phenomenal job. Their front desk customer service - Susan was just awesome as well. I strongly recommend their collision and painting services to anyone. November 2016: Now I am going back to them again as my car was backed into. I would trust no one else with my car even if it means I have to wait until they can get to me. It seems they are very popular for hail damage repairs as well! Thank you Larry Miller you guys rock. Julie Davis
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Camille Davis
Worst place ever ; quoted two weeks got my car back in 3 months . Then when picked up the windshield had a crack down the middle and then they tried to say it was already there I showed Hal the photos of how it looked in the Toyota lot when dropping it off that wasnt there .... he contacted my insurance making them think it was apart of the accident . I was appalled . Not sure if the environment is racey so if youre not white be hesitant point blank. Also I found paint drips on the paint job ! I am appalled. I came to this place because of their good reviews.... lets just say the reviews did not live up to the service I received at all. Not happy at all . And this is not one of those review stories "oh they had a bad day" legit I dont recommend this place even if you have a Toyota . You may be better off with another body shop. Good luck on your findings
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Javier
Had a really bad experience with their customer service, the person who was managing my estimate was extremely non-responsive, I could never reach him, left him two voice mails and he never called back. Once I got fed up and asked for somebody else to handle my estimate, somehow they patched me through him, first he seemed very irritated to talk to me on the phone, he did not verify who I was or what repair I was calling about, he said they could fix my car in two months which is fine if you are over-booked, but couldnt even bother to schedule me and give me a fixed time, just said to go between 7:30 am and 4:00pm, what kind of scheduling is that? I decided to NOT get my car repair here, I would rather go get a new estimate somewhere else and deal with the insurance process again than deal with unprofessional people.
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Stephney Moore
This is the second car that Larry H Miller Collision center has repaired of mine. Fabulous job putting both cars back together. The first a Toyota and the second was a Mazda. Great customer service, keeping you informed during the entire process. I was kind of worried about the Mazda because of course it was not a Toyota and did not know if they would repair it to be the same again. They proved me wrong, the Mazda looks like it did the day it came off the lot. Thank you for taking prince in your Jove to put me back on the road again. I highly recommend this collision center!
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Jeff Wiese
My experience could not have been any better with the people and quality of work done at Larry H Miller Collision Center. The problems were discussed and the repair completed perfectly, and in a remarketably short period of time. My people person was Daniel Moore, he not only did as he stated but he over achieved in all that he did. Larry H Miller Collision Center Exceeded my expectatititions. This is a place to go for your vechile repairs, they will treat you with awesome customer service and make your damaged vehicle like new again! Jeff W. Colorado Springs
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Caroline Holden
Worst service ever. They dont actually do anything. The lady at the front desk doesnt even remotely know whats going on. And isnt that the backbone of the store? Someone who knows what going on! Its a lovely thing to walk in somewhere and have the front desk lady tell you we "have no info on you" and "I dont know who your talking about" then have someone with higher authority come out and help you. Its just sad. If you dont know what your doing why are you at the front desk or even working for that matter? worst worst worst collision center and receptionist ever!
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Charles Shell
Had my Acura TL repaired after the 2016 hail storm. They were able to give me a very accurate timeline for repair times and for planning. Also, the quality of the repair was awesome. My car had about $9200 worth of damage and looks brand new. Also, they took the time to go over the repair process, request additional funds from the insurance company, and get my car back to me with OEM Acura parts installed. Great job guys! I now have a new, 4 year old car. And they guarantee the parts and paint for life.