Address: | 6210 Lake Shore Ct, Colorado Springs, CO 80915, USA |
Phone: | +1 719-638-4849 |
Site: | williamsbodypaint.com |
Rating: | 4.4 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
FR
Fran
Receptionist was very rude, intimidating, unprofessional dealing with us. Never did get a verbal, personal, heartfelt apology from her. Someone else wrote a lame email to me supposedly from her that had one sentence that said sorry. Owner tries to apologize & guarantee perfection, but his actions are lacking. He changes his story, its hard to understand him, and he claims he hasnt said things that he has said. Still no follow up from him like he promised to check in on our final satisfaction, which he had promised. They released the car to us with electronics not working! They evidentally had not evaluated everything properly before having us come for pick up. Then we waited around half a day at the shop while they tried to figure out what caused the problem. They couldnt . It was taken to dealership. Owner refused for over 2 days to approve release of our car to us from Suburu dealership after they repaired a bent piece that caused electronics to be messed up, which Williams damaged while our car was in their care, but could not fix themselves. (He claimed they didnt do it.) Did he think we snuck into their shop ourselves and bent the piece that altered the sensor from working? All electronics were perfect when it was taken in. He bucked us and would not release our car to us from Suburu ( it was repaired within a day), saying it was the policy that customer cannot pickup own car after its been repaired at the dealership till he gets a photocopy of check. He already had gotten paid a huge check for the main work. We were the ones who made the calls & found out that the insurance had approved a final $400 supplemental check to him-he cared MORE about insisting he had to have a photocopy (which he got) than accommodating us ...especially after all the problems they caused us. We finally had to insist on our car being released to us after it sat at Suburu for almost three days. He actually wouldve made us wait a fourth day, had we not called and found out insurance had approved it. They string you along saying dates and times that never materialize. Caused us so much hassle constantly, making us get a second loaner car etc. Our nerves were frazzled by the end of it all. Totally unnecessary! We had to make almost weekly calls to the other insurance company and the middle man and do all our own follow ups. Thats not the customers job. Overall, we were made to wait many weeks too long for a basic repair- almost six weeks total. Employees obviously dont listen to the customer and note things - not good communication and coordination. They tried to release it to us at a previous time, but we inquired about the damaged wheel from the accident- wasnt done. Had to remind them to repair the wheel, which was mentioned to several employees numerous times and early on!! Aftermath-Car interior not detailed. Black greasy hand marks all over light tan leather and interior. I had to clean it all up. Also we just noticed at home, they pulled apart a rear side black part in trunk area and did not put it back together as original. The plastic is now warped. We had to get it apart and put it together correctly. This is a new 2017 Outback that was in mint condition. Do not even know why they had to pull apart a piece like that which was nowhere near where the damaged area was- a low side door area someone ran into. We will not be patrons of Williams business ever again. So much negative experience transpired especially during the last three weeks of this ordeal, that it makes this review justifiable.
AL
Alisha Frye
This is the most unprofessional shop I have ever dealt with by far. Not only was their work unacceptable, but the employees obviously do not take customers seriously. I have been dealing with them for the past month now, and they still have not resolved my issues. I brought my car in for hail damage, and I only used them because they was referred by USAA. They said they replaced my hood, and when I got my car home I noticed a hail damage dent right in the middle, along with bubbles in the paint. The sun was shinning so bright and my car is white, it was hard to see at the shop. Then I try to use my GPS system, and it would not pick up any satellites, and I knew the antenna was positioned in the roof, which they obviously moved when they repaired the roof. I call them right away, and they said bring it back in. I took it back as soon as they opened the next day and ask them to call me by the end of the day to let me know something. They never called. I called the next morning, they took a message and said someone would call me right back. By 5:30pm no one had still called, and they close at like 6pm. I called them, and basically the guy tells me they already fixed the hood, and they was working on the GPS, and they would give me a call the next afternoon when it was ready. Long story short I had to call the 2-3 times a day for the next 3 days, I had to chase them for answers. Every time someone was suppose to call me back, they never did. Then I find out they was waiting on the PDR guy to fix the hood, so the first time they told me it was fixed was a lie. Then they tell me they found 3 more dents on my hood under the light....if they replaced my hood, why was there so many dents still on it? I just picked my car up 2 days ago, my GPS still not working, I call them, and they tell me the usual someone will call you.....of course that didnt happen, when I call them this morning they tell me take my car to my local dealership, have them fix it and they can send the bill to them, which they will then will then forward to my insurance company......are you freaking kidding me....didnt you already bill my insurance once for something you was suppose to fix? After picking my car up this last time I also noticed paint dripping marks in the paint on the side, that wasnt there before....they tell me after I get the GPS fixed bring it back in, and they will look at it. So now I have to run all over town.....worst experience ever!
MI
Michael Coates
I drive a fleet vehicle that was damaged in a severe hail storm that affected the entire northeastern quarter of the city. I was sent by the insurance company to Williams for an estimate and any repair work to be done. Out of curiosity I inquired as to what they were dealing with as a result of the storm, and I was told that this was the busiest Williams had ever been in their long history in the Springs. It was plainly obvious by the phone ringing off the hook that this was so. Regardless of being swamped, every person at Williams was professional, patient, and polite. From Dani (hopefully that is not a misspelling) at the reception desk to Brad Downey that did the estimate work, and everyone else at the shop, all were very pleasant to deal with. It makes sense, then, to see the numerous awards on the wall of the waiting area (not withstanding the Best of the Springs year after year). Im sure that I was asking questions that they had already heard a hundred times that day already, but I never was made to feel that it was so. Brad did a thorough examination of the damage while I waited, and when he was finished he explained everything in detail and answered all my questions. He also gave me a timely follow-up call past normal working hours on a Friday--which shows genuine care in my opinion. Eventually, hail or something else will happen again to my car, and I most certainly will take my business to Williams.