|Address:||133 West Rd, Ellington, CT 06029, USA|
|Working:||9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM 9AM–4PM Closed|
My experience was very unpleasant with these guys. They were very nice people dont get me wrong but Id never bring my camry back here.. Went in to get my valve stem seals replaced and had the timing chain done at the same time around June 2016. I chose them based on their goods reviews. First off it took them like 2 weeks then upon picking up the car I was leaking so much oil I have a massive stain on my new driveway. I was leaking up to a quart every 2 weeks or less after I got the car back. I must have brought it back 3 times complaining about the leaking fluids but the owner or his mechanic Keith told me they didnt see any leaking. I specifically asked them prior to the job if they thought they could handle it, I was told "absolutely we feel comfortable, we do everything"... Well 2k$ down the drain. After the 3rd time bringing it there I was fed up, brought it to state line in Enfield and for another 1500$ I got it repaired correctly.. The owner at my Enfield shop told me gaskets were either reused or missing. The timing chain housing gasket wasnt seated nor sealed correctly.. If youre getting simple repairs, brakes, oil change, battery swap and cant do that yourself, go with them but I highly recommend taking your car elsewhere for major repairs. All in all I spent 3500 on the same repair when I couldve got it done right the first time at the dealer for less....
Lisa & Kevin have serviced our autos for many years and always do a quality job and you can count on them sticking with their estimates. Of course when you take your vehicle in for an oil change, they give the car a thorough checkup and point out any issues that might need work for which they always have an cost estimate ready. Kevin will always give you the straight scoop as to how serious an identified issue is and when the issue should be resolved. Heres the key item for us....TRUST. 83 Auto is ALWAYS fair about their estimates and we NEVER worry about whether we are being overcharged or if identified issues are legitimate or not. If Kevin and his crew recommend a service, you can count on it being the right thing to do. They are very serious about respect and looking out for you and your vehicle. Trust is not something that comes easy for us as weve had our share of problems with other auto repair organizations. Lisa, Kevin and crew are simply the best and we will go nowhere else as long they are operating 83 Auto!
Taking your car to a shop can be an unpleasant experience due to so many unknowns. I have to say that Route 83 was far from that typical auto repair experience so many of us fear. They were extremely professional, fast and communicated well. In addition, their prices were reasonable. The best part is that Route 83 believed part of the issue with the car was still covered under our power train warranty. Route 83 called the dealer for us, explained the situation and then drove the car to the dealer so my wife didnt have to take the three kids out and I didnt have to miss work...that is service that you dont find often these days in any industry. Hopefully its a while before we need a mechanic, but when we do, Route 83 will be our choice!
Brought my car in to have tires balanced and installed on rims. Very friendly people and a reasonable cost. Had to return a few days later because of a problem with the wheel balancing. They corrected the issue, replaced two faulty TPMS gauges, and did an oil change. Again, very reasonable cost & friendly service. However, there were 45 miles put on my car between time I dropped it off and when I picked it up. While I appreciate a thorough road test, 45 miles seems excessive. I called to better understand the reasoning, but was told that that was just what it took. Not sure I believe that a one hour test drive for a few weights on a rim is reasonable. I dont think Ill be back.
Ive been with 83 Auto Center for over 10 years, now, and have always been extremely satisfied with the repairs and the respective costs. My last accident damaged the 2 pax side doors on my Civic. I went to 3 repair shops for estimates and ended up with 83 Auto who not only saved me the most money but included 2 new doors in the process. Their personnel are always friendly, courteous and know the definition of excellent S-E-R-V-I-C-E! They know me by my first name and always offer to drive me to or from the center, if Im having difficulties getting to the Center. I highly recommend the 83 Auto Center for car repairs and/or wanting to purchase a reliable used car.
In Helping my freind to locate a Vehicle we stop at 83 Auto and Located a 2000 Toyota Avolon we were welcome with an Atmosphere of friendliness and were given the chance to drive and experience the Vehicle which we were interested on. As much of the information that we were inquiring about the vehicle was given to us. the Owner Steve was very caring and sensitive in helping us to find what we needed what I love the most was not feeling pushed to buy the car. This was an Amazing experience. Thank You 83 Auto as my freind is totally satisfied with Her Car.
From the very start, Tony, along with the entire staff at Route 83 Auto Center were very personable and provided great service. They guided me through a couple of car options until I decided on my blue Honda Civic.. to which I have fallen in love with! The car was ready 3 days earlier than they said and looked beautiful. Tony has a wonderful style and I never felt pressured to make an offer. I highly recommend Route 83 Auto and look forward to working with them again in the future!! Thank you!!
THE ONLY THING I CAN SAY ABOUT RTE 83 AUTO CENTER IS THAY DO A WONDERFUL JOB. I HAVE HAD A BRAKE JOB DONE, AUTO PAINTING, NEW BATTERY INSTALLED AND HELPED MY SISTER PURCHASE A USED CAR FROM THEM.THE AUTO THEY DID THE WORK ON WAS MINE AT THE TIME,SO I AM DOING THIS REVIEW. AS SOON AS THE WEATHER WARMS, I WILL HAVE MY TRUCK DETAILED BY THEM. GOOD PEOPLE,FAMILY OWNED AND OPERATED. USE THEM,YOU WILL BE GLAD YOU DID. CHIP DURDAN, TOLLAND, CT
I would highly recommend Route 83 auto center to anyone! I was really nervous after getting rear ended for the first time and was dreading the headache dealing with the insurance company. The staff at auto 83 made the process as smooth and painless as possible. Not to mention, my car looks good as new. Thanks guys!!
Honest, knowledgeable, reasonable, professional and friendly! I save a lot of money every year keeping my 1999 Buick on the road, and Rt 83 Auto has made that possible: an occasional repair and a little cosmetic bodywork. Runs like a top! I completely trust their integrity and their work!