|Address:||61 Myrock Ave, Waterford, CT 06385, USA|
|Working:||8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–7PM 8:30AM–5PM 9AM–1PM Closed|
Attempted to talk to a customer service rep over the phone, waited for 3 hours before i decided to just drive to the headquarters on myrock ave. How they could even roll out gigabit over 3.1 with their TERRIBLE services is beyond me. I pay for 125mb/s down 10 mb/s up (50$ a month), and if i hit 60mb/s down (on multiple speedtests), i am lucky. My service drops every 35-45 minutes like clockwork. If there was ANYONE else, even Comcast in the area, i would trade the devil for the devil with a cool car. Seriously the worst service i have ever had. I own a Motorola SB6190 and 2x Netgear Nighthawks in a ~1000sq. ft apartment. I have all the gear, all they needed to do was activate my modems mac address. Instead, they sent a rep to my house to plug my modem into my router, charging me 80$. GOD DAMN INTERNET MONOPOLIES. They (cable monopolies) are the biggest hindrance to productivity and advancement in this country next to the two party system. I swear, i am tempted to switch to DSL. How sad is that? I feel like its a 1990s dial-up party in my mouth and everyone is vomiting from heroin withdrawals, I wish i was exaggerating. *Edit* This is by far the most accurate review for this piece of crap company. They have 1.4 stars for a reason. Look outside of New London/Waterford if you want an actual internet service that works. Im pretty sure Nigeria is out-competing this area.
Robert Bois le Duc
They were supposed to come to my house between 12 noon-3 PM on Friday, they never showed. I waited in my empty house till 5 PM. The guy told his boss he tried to call me several times (I had no phone hooked up), & that he left a card on my door (there was no card). They came on Saturday & hooked up my phone & internet & said the TV guy would come Tuesday afternoon. On Monday, a service guy came by & said he had a work order to shut off service for the previous owner. I told him she moved out last week & everything was now in my name, but he went outside & cut of my phone & internet service & left. I drove back to my daughters house in Mass. to use her phone. I was on hold for over a half hour before getting a technician. He said theyd be at my house in Conn. later this afternoon. Did I mention Im in Mass. using my daughters phone & internet ? They came back 3 days later & turned my phone back on, but said there was no work order for my TV. I had asked for TV, phone, & internet. My TVs were finally hooked up 7 days later. Worst company Ive ever dealt with. Run & find another company if you can !
Atlantic Broadband is CONSTANTLY IMPROVING, and is the best option for internet where I live. I cant guarantee anything obviously but if you are persistent you will get what you pay for, if you arent already. I love my Gigabit Internet connection and would like to Personally thank Katherine L from the Waterford, CT office for assisting me. She went out of her way to make sure I was satisfied after a week of a headache inducing set of problems. Technology has hiccups as you SHOULD all know, and rolling out gigabit has been difficult to say the least with the infrastructure in my area, and the influx of new reps and servicemen. I cant speak towards your experience, but Im 100% satisfied. Even though there are a lot of complaints I have to say theyre the fastest for the price and fixed my issue. Got a problem? GET A SUPERVISOR! Dont go on google and write a sob story. Also anyone complaining about hold times, I get it, but put your speakerphone on and listen to some music and CHILL OUT BRO. Thanks again Katherine L. for everything you were able to do for me, you are a hero!
The Good-Staff was very friendly, I didnt experience overly long wait times or any missed call backs. All equipment was new and nothing looked used. Techs even ran new RG6. The bad-The internet service is shoddy. The speeds are awesome but not stable. At times i would drop internet connection up to 60+ times per day. The fix actions was to always replace the brand new coax they had just run and replace connectors. The ugly-No fix actions ever solved the root of the issue. After 8-9 work orders i finally just gave up and cancelled service. Even then Atlantic asked why I cancelled which is baffling. Unfortunately, here we only have two choices. So I have to go back to my old internet provider. They are much slower but stability is far more important.
Amazing how they are still in business. Spotty service when it is even available and horrific customer service. In the pat 30 days, I have been without either cable, Internet, phone or a combinatiin of them for 16 days. I waited on hold for 76 minutes to figure out why I couldnt order a UFC event, just to have it freeze 15 minutes in and have to wait on hold for another 48 minutes to get a refund. In the last month I have spent over 6 hours on hold. I have had 2 technicians come out and tell me nothing is wrong. I posted 5 trouble calls that were never responded to, and was met with an attitude when I asked for a credit. By the way..I have currently been on hold for 39 minutes as I type. Simply amazing.
I honestly wish that I could give less than one star. We have had ABB for a little over a year now. They are the only option for television and internet in my area. The customer services has been heinous at best. The service has been spotty at best. Customer service is some of the rudest I have ever encountered. I just waited on hold for 59 minutes and then got disconnected. I just canceled my cable service with them today and they still want to charge me over $150 for the next thirty days of service but did not tell us this when we returned the equipment today. Terrible company that should be avoided if possible.
Awful. Switched from Frontier (also terrible) to get better speeds. Paying for 100 Mbps, get around 7-20. Internet goes out daily. I called customer support, who eventually sent out a technician. The technician came out to the house and said the speed is due to a coding issue. He told me to call customer support. I did. What was customer supports solution? Wait for it...to send out a technician. Customer service wait times on the phone are very long. Every time has been over 30 minutes. Im currently waiting to talk to them as I write this...have been waiting for 1 hour 24 minutes. Stay away.
Internet works fine but when I call to make a payment on their automated system, it wont accept my card number as a valid entry and I have to wait on hold forever to talk to someone. Not sure how a cable company can be so behind the times on their automated services. Now, after a year my price is going up, which is fairly typical but I was told this would not happen since we own our own modem and router. When I called to find out why, I waited on hold for more than 30 mins and the woman said there is nothing else they can offer me. They are clearly not concerned with retaining customers.