Address: | 1117 SE 12th Pl, Cape Coral, FL 33990, USA |
Phone: | +1 239-574-4151 |
Site: | frankandsonsmovingandstorage.com |
Rating: | 4.6 |
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Linette Maldonado
This is a little story to help you decide on who to choose for your moving services. I needed to move and I didnt have much help every time someone was asked, I was told yes, that they would be there on the weekend. Then the weekend came and they were not available. However one Saturday afternoon as I was moving I had fallen and broken my leg. I ended up being hospitalized. I couldnt walk or bear weight on my leg for the next 6 weeks. Thoughts race through my mind I did not have much time to get out of the place I was living. I called Frank and sons to help with the move. Robin the receptionist had said there was no availability. She didnt leave it there. Robin said that she will get with the manager and give me a call back. When Robin called me back she let me know that they would be there first thing Saturday morning. The service was amazing even though I was not able to do anything, I sat back and I told them what had to be done and they did it. From now on I will not move myself I will not ask anybody for help. I will call Frank and Sons Moving and Storage and have them do it. Since they know what theyre doing how to stock and store. That is the way to go. The employees made my experience awesome. Im willing to pay anything instead of breaking my leg and being bedridden. Hats off to this company. God bless.
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Anonymous User
I called Frank and Sons in the early spring of 2008. They told me theyd call me back right away with a quote, contract, etc. Two months later I called them back after receiving nothing. "Oh, we were just about to call you," they said. Two more months went by and I heard nothing from them. I called them and they said, "Oh, we were just about to call you." Two more months went by....can you see a pattern here? Every time I had to call them to ask what the status of my move was and every time they pretended I was high on their list of priorities, promised to get the ball rolling, and then promptly blew me off. After 7 months I went with another mover who had my items to me within a month. I would have appreciated it if they told me that they couldnt help me rather than stringing me along. I dont usually take this sort of thing personally but this was downright insulting.
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Becky Carrier
After living in Cape Coral since 1978 and our current home since 2000, we made the decision to move closer to family. Needless to say the stress level was right up there. We called Frank and Sons Moving after speaking with friends who used them for local moves and highly recommended them. From the first appointment with Donna, estimator, to speaking with Robin ( answered all my questions!) to our actual moving day, we were in good hands. Cant say enough about the crew and the care they took packing our possessions. Not one broken item!!! They showed up on time for packing and loading. They were efficient and courteous, a very nice group of guys. Jim and his crew exceeded our expectations. Our bill of lading was as estimated. We highly recommend Frank and Sons, a trustworthy professional company. Our thanks to everyone at Frank and Sons Moving and Storage.
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Lauren Tewilliager
I truly wish this move went better. We referred by a friend and had an awful customer service issue. We were told there was a 3 hour minimum and a $15 mileage charge. The guys completed the job in 3 hours. To my understand that would make the total $330. Unfortunately Donna was incredibly rude to me and insisted that shes been doing this job for 30+ years and she guaranteed me that she told us about the extra hour drive time charge. My total w/ tax was almost $460. Im so upset because she refused to reimburse us. I told her that I did NOT want to have to write a negative review, or report their company to the BBB. She said "I dont care, do it! Dont call here again, Im not reimbursing you". The owner is out of the office today. Im waiting to be in touch with him to voice my frustrations :(
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Lyle Asbill
We chose to use Frank and Sons based on the earlier reviews and we are so glad we did. Having moved several times, we are familiar with the potential hassles that can arise and we can honestly say this move was completely "hassle-free". Every one, from the gentlemen who loaded our belongings to the office staff, have been courteous, professional and efficient. When you added to that a very reasonable and competitive price, this became one of the best decisions that we have made. We would gladly recommend this firm to anyone for either their moving and/or storage needs.
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Marie Liebensohn
My experience with Frank and Sons was great from my initial contact with Robin in the office to get information; she consistently responded to me very expediently, and was always friendly and informative. My moving day went very smoothly, and the movers were polite, helpful, and very fast in moving my entire house. Also, their sense of humor helped to make a potentially stressful experience much more pleasant. Finally, their charge for the move was very reasonable. I highly recommend Frank and Sons for your next move!!
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Lisa Strite
Highly recommended. Frank and Sons did a short move for us -- about 25 miles. They were prompt, efficient, and really well-priced. We had three movers helping to unload the truck; the entire process took all of about four hours -- and the good-natured guys somehow actually made moving fun (I know, amazing!) Id definitely use them again!
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Timothy McCarthy
We used Frank and Sons to move us and they were THE BEST!! When we had to move again, they were already booked up for the day we were moving, so, we had to use another company. Boy, did we miss Frank and Son.... This other company ripped us off ! Ill NEVER make that mistake again.
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Anonymous User
Excellent service. Showed up on time for estimate. Very professional for the move. Job came in less that the original estimate. Would not hesitate to use again.
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Peter Grande
Quick and efficient. They worked hard and were courteous and organized. Call them and you will never use anyone else again