Address: | 14251 N Cleveland Ave, North Fort Myers, FL 33903, USA |
Phone: | +1 239-995-5100 |
Site: | simplyss.com |
Rating: | 4.6 |
Working: | 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 8:30AM–5PM 10AM–2PM |
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Pearsall Properties
Mary was awesome but Simply Self Storage deserves a ZERO. They sold my unit out from under me when I had WRITTEN confirmation and had visited in person more than once to assure my unit was safe and waiting for me. Then without prior disclosure they charge $10 a month mandatory insurance. They tried to charge me $20 a month more than I was quoted plus the $10 and when I learned my reserved unit was sold out from under me they gave me what they said was their last unit which was smaller than what I had originally reserved with A/C duct work running through it. Due to handicap status I chose a unit very close to the door but the one I ended up with was far away and makes it much more difficult for me. You cannot reach anyone at Corporate (I left them multiple messages and to this day not one of the calls has been returned) and if you call their advertised number you get a 3rd party company that has no clue what they are doing. They told me this entire facility was NON climate controlled. This used to be Box Space Storage and I had used them more than once and never ever had an issue. Yes the location is convenient, yes they have good prices but the new company has no moral compass, they dont care about right and wrong and I therefore will not ever use them again and give them my money to continue to harm other people.
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Gio McAulay
Ms. Marybrook handled my move from start to finish. The amount of professionalism and care she provided made my transition from Georgia to Florida much more pleasant. She is a true ambassador to the company, spot checking areas for cleanliness and always greeting people when walking the property and asking if she can do anything for them to help their day. I personally have never experienced the care, courtesy, and just general customer service that she provided. She honestly was the main reason I choose to store my things at simply self storage. The property and units are kept to the highest standard of cleanliness, the security system is top notch, and I trust my things are in good hands there. The only complaint I would have is moving carts and Ms. Marybrook went out of her way to make sure I had one. Thank you for all your help and I will definitely be referring as many as possible!!!
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Ricardo Hicks
Rachel and Mary Brook were extremely helpful and they explained everything clearly. I was greeted by both immediately upon entering the office. I cant wait to move in. I am currently renting from a competitor and am contemplating moving my storage from that facility to this facility within the near future. This facility is so convenient as I live nearby. by the way, they both informed me that because there is no climate control on the third floor, I cannot leave my significant others in the 10x10. They are somewhat disappointed but they understand. They added that should you have any climate control in the future on the third floor plus WiFi, to please notify them however we were informed that reauest may be considered at a much later date.
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Michael Hunter
I have never done this before but after the experience I had with the wonderful ladies at Simply Self Storage I had to if you need a storage unit and you are in the market looking around look no further go to this location and see Mary Brook and Rachel and you will be taken care of in every way I had time limitations budget limitations and special items needs and these girls had me in and out satisfied far beyond expectation with a smile of assurance on my face trust me this is the place for you me or anyone!
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Paul Dean
Met with Marybrooke who showed me around the place, remaining calm and professional as I changed my mind again and again about size and type of unit. At the end of the day I settled on the best option for me and MB offered a deal I couldnt pass up. Have gone to the unit several times, the gate always worked, the place is always kept up nicely. The inside is so well climate controlled you could watch TV comfortably for hours!
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John Pedicino
Both Marybrook and Rachel were absolutely awesome to work with. This is my third different unit in town and this facility is the most professionally operated, cleanest and best overall of the three. Marybrook helped me on very short notice under difficult circumstances and got me the exact unit I needed! She is incredible. I highly recommend this facility to the highest degree!
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Carlotta Myers
I recently rented a storage from this company simply self storage and havent been able to get in to put my stuff in. Becuse of that i had to rent another storage from another company. Today i went to simply self storage to get my refund for a storage i couldnt have access to use. There now telling me that they dont give refunds. Do not use this storage!!!!
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Sharon Reid
This was my experience from simply storage. I was of ugent need for unit same day. My mother just had stroke in Hosp. I was despreed of need storeage. Marybrook Stayed til 530 after closing , to move me in . she realize I needed her help and I no one. I will forget and inpeckable service and will recomind her to everyone. Than you so much Sharon reid.
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George Quintero
Highly impress with the unmatched service around the area. After going before to other competitors, when I found your location at 14251 N Cleveland I thought Ive reached heaven. Great service attitude, cleanness, feeling of security makes me very happen. I will spread the word to my friends and customers. Thank you Simply Self Storage
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john walker
I found simply self storage....simple!...the property clean, the staff member Mary Brook professional and knowledgeable and very helpful. The units clean and the facility secure. I would rate the entire process a 4 star, what makes it a 5 star rating is the service provided by Mary Brook. Thank you for your excellent Customer Service.
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Kaycee Bursiek
A few days ago, I rented a unit from a very helpful woman named Marybrooke. Everything has been so stressful for me and my family and she was extremely helpful. She was even so kind to call me a few days after I spoke with her and rented the unit, to check on me and my family. She put a smile on my face. Thank you Simply Storage!!!
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Danielle Palombo
I couldnt be any more satisfied with this facility and its staff. MaryBrooke Boffa was there with the friendliest smile to greet us. The units were clean. Rachel was more super informative and quick to answer all our questions!! Would highly recommend this facility, whether its temporary or long term. Thanks ladies!
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Humberto Power
Had the most wonderful experience with your girls at costumer service. They are very kind and have very good costumer svc skills. They greet you and explain everything to you. I will gladly rent storage space from you all again . Ms. Mary broke was awesome..She made our experience renting from you all one of a kind...
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steve shortino
I leased 3 storage units at Simply Self Storage in N. Ft. Myers for an estate sale. Rachel & Marybrooke hooked me up and they both were very friendly, knowledgeable and had the best move-in rates in town! Property was clean and easily accessible. Highly Recommend!***** Steve S - Hamilton Franklin Realty
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Oshula Lakes
I went on a Saturday morning. Spoke with Mary. She was so wonderful. Great personality. She made my experience so easy. I told her what I needed the unit for. She showed e the perfect unit. She made my whole day so much better just by talking with her. The property is clean and beautiful. Very secure.