Address: | 7022 County Rd 311, Sellersburg, IN 47172, USA |
Phone: | +1 812-748-2005 |
Site: | publicstorage.com |
Rating: | 3.6 |
Working: | 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM |
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Steve Reising
Update 07/27/17 My door broke last week. It came out of the tracks and will not open. Reported it to the office and the 1-800 number on the gate and it has yet to be fixed after a week. Unfortunately, the main gate to the units that is supposed to keep the area secure has been broken and left open for at least the last two weeks. These people dont give a hoot about you or the safety of your items, once they have your money they could care less. I asked for the phone number of the district manager so that I could voice my concerns with him and the person behind the desk gave me the number of a non-english speaking person in LA. Im sure he thought that was funny. Public Storage bought the storage unit we had been using for almost 20 years at Novas Landing in Hamburg IN. After receiving an email that the transition would be seamless and our autopay would continue without interruption, we felt comfortable staying with them. After about two weeks we get a notice from them that we are past due. I take copies of the emails I received from them to the office to inquire what the problem might be. Gone is the sweet lady we had interacted with for all those years and her warm office and caring personality, replaced by bare walls and cardboard boxes. When I inquired as to why I was now considered past due, she told me that my credit card had been declined. We had used the same card for over 10 years and it had never been declined, no one else has ever declined our card. I asked her if it was possible that they declined it because it was a new payee, and she proceeded to blame the previous owner for the problem. I ended up having to give her the same card and sign a new auto withdraw form, (doesnt seem very seamless). This week I receive another email from them, Public Storage, that Im further past due. I go to my credit card website to find out that payment was processed the same day I visited last week. Do they even check before they send these out? After reading all of the other negative reviews on this company, I believe we will find another locally owned business to give our business to. This place already has the feel of the cable company. Dont get me started on them! Update 07/27/17 My door broke last week. It came out of the tracks and will not open. Reported it to the office and the 1-800 number on the gate and it has yet to be fixed after a week. Unfortunately, the main gate to the units that is supposed to keep the area secure has been broken and left open for at least the last two weeks. These people dont give a hoot about you or the safety of your items, once they have your money they could care less. I asked for the phone number of the district manager so that I could voice my concerns with him and the person behind the desk gave me the number of a non-english speaking person in LA. Im sure he thought that was funny.
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Penny Kahl
I have a unit here and was very satisfied until it was sold to Public Storage. Since the new owners took over I had no personal interaction with them. The previous owners had employed a very nice woman named Denise and I always felt appreciated as a customer. Not now. I went ahead and referred this place to my sister as she was moving here from out of town. Big Mistake! ! She went there and signed papers and paid for her unit and was informed that when she came back with her truck and her lock then they would remove their lock so she could get into her unit. She agreed and said she would be back soon. We returned with the truck and people to help, only to find the office closed. Mind you, it was only two oclock and the office is open until six. We thought that she would be back so we went to the unit and started unloading. To make a long story short, the office never opened and we had to reload the truck. We made numerous phone càlls and were told we could not be helped because there was nothing they could do at their level and they were in California. The truck was due back the next day so we called first thing in the morning. The office was not open. More phone calls were made and we were told that the regional manager would meet us there so we went back, truck and helpers in tow. We sat there and once again..no one showed. More phone calls and we have still not had one person return our calls. I am livid!! I will be calling the BBB and I will be moving my belongings elsewhere! No business should be ran so unprofessionally!!!
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Rick Taylor
I have to admit, when this facility was taken over by Public, I was shocked by how dirty and unorganized the facility had become. The lady working the office had no personality and seemed to always be late getting there. I was ready to move to another facility. When I went in to tell her I was moving out, there was a new lady behind the counter, named Dashneigh, greeting me with a smile and a warm "good morning". The following month, I walked in and there she was again, same smile, and that sincere good morning. Needless to say, I havent moved, nor do I plan on doing so. You should credit Dashneighs personality in keeping and growing the customer base. She is definitely an asset to hold on to.
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Donald Moore
Make sure you have INSURANCE..i have rented from this place for years but my RV was stolen from there and its just a horrible place since public storage took over..i have also rented a storage unit for years from there...the new manager Steve is charging different amounts for the same size unit when I ask him about it he said he can do whatever he wants..i am just at the point where I need an attorney to fight such a horrible company.. the one dollar intro fee is just to get you to store everything inside the unit then they will raise your rate...good luck to everyone who comes in contact with them
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Gene Gene
Ive been using this storage for a few years now and I havent really had any issues.. I stop by today to pick and drop off a few items and just like giving a review because everytime Ive come over the years everything is how I left it no matter How long in between visits.. I will recommend this storage over others and if your reading this review YES this is the one your look for.. Property manager Hayle is very nice.
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Tabitha Allen
Very clean and secured. The lady in office was very nice. Just needed better clarification to customers about what to dot, because I had left the property and didnt know I was to join her and put the lock on the door. Oops!
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duane schneider
The facility was clean and convenient. Dash was great and took the time to answer all of my questions. I visited the facility on two different occasions and she was friendly, courteous and patient on both occasions.
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Bonnie Milliner
This place shouldnt even get one star after public storage took over my payment went from 49.00 to 79.00 needless to say that suck and I will be moving my stuff asap!