Address: | 5730 S Westnedge Ave, Portage, MI 49002, USA |
Phone: | +1 269-344-7445 |
Site: | local.fedex.com |
Rating: | 3.9 |
Working: | 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–6PM 11AM–6PM |
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Andrew Anderlie
Starting off, this is the first google review Iv written on any company. I do not take the time to tell about my bad experiences, but this is an exception. From the moment I walked in I heard employees speaking about how bad the night crew was because the cash drawer was balanced incorrectly. Meanwhile I am standing at the counter listening to some woman talking bad about the staff that closed the store. Then, she apologizes to me and asks if I need help. So I proceed to give her a box packed full of gifts, 7 or 8 wrapped packages, packed very neatly in a box ready to ship! I already had bubble lining in the box and the only breakable item had amazon bubble wrap on top of it. So she said she needed re wrap it because a 90 pound box would be landing on it off the conveyor belt and the packages would be damaged. I laughed and said "thats not something you want to tell someone shipping a box of neatly wrapped toys for kids". I left and took it to ups, where they put a fragile sticker on it, applied $100 of insurance at no charge and assured me it would be delivered on time. I will not be using that fedex location ever again. Whoever that woman was behind the counter at 9:10am on 12-21 at the shipping center needs a little conference on how to act around a customer.
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Jacquelyn Boshoven
Just wow! Requested a print on transparent paper at high quality (is a gift, needs to be readable). Not impressed. Colors are washed out, blacks are basically clear, and even when placed over white paper the ink is so transparent through-out its unusable. Bonus: they adjusted the size of my image and printed a copy on normal paper without my request then charged me. I questioned the quality, but the guy insisted this was the best they could do and its "just what you get with transparencies." SO I bought my own transparency paper and used my 20$ inkjet. It did a better job producing rich colors and dark blacks. Seriously frustrated. Apparently I should do my own printing services >> - pictures are night and day, I very much wish I could share them.
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Rhonda Geiger
Assistant Manager Jason is an ass! Gets way to close to you, yells in your ear and is very condecending. Wont let you look at things to make sure they are correct, just barrels through and your left with what he ends up with. Waste of money, have to have everything redone. Will first tell you to get copies yourself and then wait on other people that come in. Will definitely go to Portage printing next time. Had small amount of personal items this time but will take all business items elsewhere. What a creep!
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chad rydzinski
DROPPED OFF 12 PACKAGES, THEY ONLY SCANNED 8.... 4 DIDNT GET SCANNED AND I RECEIVED DEFECTS ON EBAY FOR EACH ITEM... CALLED TO DISCUSS IT, AND THEY TRANSFERRED ME TO A CORPORATE LOCATION WHO HAD TO CALL BACK AND STILL HAVENT LOCATED MY 4 PACKAGES.... HORRIBLE SERVICE, LOST PACKAGES, NO HELP, NO ACCOUNTABILITY... MAYBE I SHOULD GO CHECK THE DUMPSTER???? THANKS ALOT, NOT !@$%#$%^#@
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Dom Stacks
Horrible customer service. Shipped plenty of times there without issues. Now they complain it has to be in a "FedEx box" when its in a box already just wrapped from top to bottom in moving wrap. Lady at counter was very rude and should NOT be running customer service counters with that attitude. I ship 2-3 times a week and I will NOT be coming back.
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Shaun Malik
Whenever I went there, it was early morning, and the college-aged man was totally helpful, never condescending, and acted respectfully with me. I gave it a four, not a five, because Ive only been there once under the current owners management.
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Shanna HILL
I arrived early one Saturday morning this past December, during one of the busiest time of the year. The staff was very helpful and patient the entire time. Great customer service and great employees!
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Jason Bennett
Busy store, but the wait wasnt to bad. The staff was friendly and helpful. This store seems to offer a lot more options than other FedEx stores Ive been into.
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Jonathan Brandt
Knowledgeable staff who are easy-going and conscientious of your needs, budget, and deadlines. If they cant do it in their store, they know exactly who can.
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B M L
Every time i go here, Jason(manager?) is super helpful. Im in and out without any hassle! Keep up the good work guys!
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Tamir Hasan
Nice people, fair prices, and they gave me advice on how to save money on shipments multiple times.
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Leroy Ramos Jr
Staff is always very helpful, getting done what you need at a very reasonable price
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Sinan Majeed
Worst services ever! Losing packages, late delivery and not professional.
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Doug LaBrecque
I go here frequently and the staff is consistently VERY helpful.
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Carey Giffen
Staff is very helpful and patient with new customers.
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Christy Kincaid
Staff are always very helpful and super quick.
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Wisam Al-Rawi
Excellent facility. Friendly staff.
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Charles Warren
Fast and good service.
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Pamela Visser Stock Amos
Record keeping time...