|Address:||255 Roselawn Ave E #43, Maplewood, MN 55117, USA|
|Working:||9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed|
Had my boiler serviced by Kelley from Jake the Plumber today...very happy with his work, and with the overall experience with Jake the Plumber! Kelley was very friendly and knowledgeable, and didnt seem to mind me being around, watching and learning...educating me a bit, answering questions. Also very friendly with our kids. Got our boiler back up and running after some efficient troubleshooting. After having called around to a lot of the other plumbing and heating companies, I was very turned off by the few bigger ones charging a hefty service call / travel fee (ranging from $68 to $149)...just to come out to see whats wrong / give you a price!...and then hearing in reviews they quote very hefty, flat-rate, non-transparent fees. I liked, first off, that Jake the Plumber charges hourly -- then you know how the pricing works before getting into it...and, for me, I dont mind being around to make sure they work efficiently, not working up the clock. To that end, I REALLY liked that they gave me the option to text or email photos of my boiler / the issues needing addressed, and Kelley was able to call me the evening before service to ask me more detailed questions and get an idea of what was up, giving me a ballpark range of how many labor hours the job should cost. They do have a $68 travel fee (halved when you commit to service)...but with that call from Kelley, I at least had an idea of what I was getting into -- enough to feel comfortable committing with the travel fee beforehand. He was running a little bit behind schedule after having to track down a unique part for my boiler but called before he was actually late to let me know, so I was never wondering (all fine with me). The only thing I would suggest / appreciate in the future using Jake the Plumber, is that they have a detailed list of parts on their invoices -- was left to Kelleys memory when I asked him how much all the parts were. But, all sounded about right, so I took his word for it. Very happy...boilers running better than ever! Thanks again, Kelley! Will definitely use one of their free quote Fridays for a new sump pump quote in the near future!
I would give Jake The Plumber a zero star rating if Google would let me. Water heater stopped working so I called Jake The Plumber (on a Thursday). They came out the next day (Friday)... BUT all they did is take some pictures of the unit and then they left. They said they would email me a quote (on Monday!) for a new water heater with install, and repair parts & labor, so I could compare the two options. They were definitely pushing the new water heater & install option, even before quoting anything. They said they would have the quote to me by Monday, and this was almost two weeks ago now and I still havent received a quote or call-back. To be honest, I was assuming they would have the parts in their truck and fix-it on the spot. Its a newer water heater that gives you the error codes so I thought it would be an easy and quick fix. I guess not! I ended up doing my own research that weekend and found, in the owners manual, what the error code meant and how to fix-it. Long story short, a new Flammable Vapor Sensor was all that was needed. It cost about $30.00 and I did it myself. No knowledge about anything was necessary to replace this part. A child could do it. The funny thing is they said they would quote me a new gas valve and burner assembly and "that should do the trick" if I decided to repair instead of replace. I was waiting for their quote before leaving a review, just to see how bad they were going to rip me off since all it needed was a new $30 part and 5 minutes of time, but as I previously mentioned I still havent received one yet. They seem to have good reviews which is why I called but now it makes me wonder about the legitimacy of them. I wont use them ever again! Be careful. I would look elsewhere if it is in regards to water heaters since their knowledge about them seems minimal.
Jake the Plumber was the second quote we got on a job in our century-old condo unit where we are relocating a washer/dryer and revamping a kitchen and utility room. Based on online recommendations and Jakes thorough examination of the job, we asked him to do the work. On the first day the crew showed up at the designated time and worked through the day. Unfortunately, our old building had a surprise for us. After shutting down the buildings water to install shutoffs to our unit, the buildings valve failed and obstructed the flow of water to all the other units Jake and crew stayed on the job until after 9pm to repair the issue, and were complemented by the other occupants of the building on how well the situation was handled. Jake went to each affected unit and checked for pressure, and cleared grit out of water lines as needed. (Apparently this fragile old building has had other plumbing issues in the past, so the other owners here were remarkably understanding!) Despite the extra work (our association covered the expense of the failed building valve - Jakes charges were very reasonable), Jake and crew completed the work on time and within budget. This job is the first of several as we rehab our unit and we will be calling on Jake the Plumber to continue when we begin the next phase. Thank you Jake, Steve, and Paul for your friendly professionalism and commitment to the job!
Danielle Devine Winner
Jake was super cool and personable, but also very professional. I called Monday afternoon, and he was able to get me in the first thing Tuesday morning (I live in the Daytons Bluff neighborhood on the East Side of Saint Paul). I was especially into the whole free consultation thing, since many plumbers charge quite a lot just to come out. I also needed a plumber who would do both drain unclogging and drain/faucet repair, and it seems like there are a lot of companies out there that are either/or with that kind of stuff. He unclogged the drain in question (kitchen), replaced the kitchen faucet on a really difficult-to-access sink, and re-plumbed the main drain and dishwasher connection for a very reasonable price. He explained plumbing in a way that made sense, offered to teach me how to do the work myself so that I could know some plumbing basics, and did not try and up-sell me on anything. He was more competent and provided better service than larger plumbing companies that Ive worked with, and it was nice to know I was supporting an individual guy versus a big company. Im a relatively young female homeowner, and was completely comfortable having him in my house and felt that he was being very honest and fair with me. He is definitely someone I will call again and recommend to others.
We live near Lake Como and moved into our home less than 9 months ago. When our kitchen sink wouldnt drain the other night, I was clueless of who to call for plumbing services. After reading numerous reviews, I couldnt help but choose Jake the Plumber; who sounded loyal and down to earth. Jake was just that and more! He sent Ngu, who was friendly and efficient. Ngu cleaned our pipes that very same morning. After realizing that we would also need a new drain, Jake came out (the same day!!) and replaced our drain. The entire time Jake was extremely friendly, down to earth, and told us everything that he was doing repairs on so we could learn through the process. Jake is the person everyone needs in their life - someone they can call with plumbing/AC concerns and trust that theyre getting loyal and reasonably priced services. When making an appointment, Adam (Jakes assistant) was straightforward on the phone, telling me what the service would cost, so that I wasnt blind sighted at the end of the process. Thank you, Adam, Ngu, and Jake - You are fabulous people and were a huge blessing to our family in a time of need!! Your company will be the first we call in the future when we need help again!