|Address:||400 Sette Dr, Paramus, NJ 07652, USA|
|Working:||7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–2PM Closed|
Dealing with the Prestige Collision Center has been by far the worst experience I have ever had with any company. Five months and its still not over. I brought my 2007 Jag XK in for some work in June, its now Oct 31 and I still dont have my car back. So, after several attempts to get updates, Joe Candela, my largely unresponsive and dishonest service advisor got back to me in July telling me the seat cover is expected to arrive the week of 7/11. I let Joe know that I would be away the first week of August so if it is expected to be done then, I can arrange for it to be picked up. I heard nothing. I got back from my trip and emailed Joe again asking for updates. No responses. Finally on August 17 as I was on my way to the shop (since they dont respond to emails I figured Ill just show up face to face) Joe actually responded. Now originally Joe said the part was expected to come in 7/11, but now says its been on rush order since August 1st but they have no tracking number. I found his interesting since they apparently had an ETA a month before! At this point I got Jaguar USA involved. After working with Jaguar USA on the issue, they advised that the part was in production and would arrive on 10/24. On 10/26 Jag called and said the part arrived in the U.K. but Prestige canceled the order and notified me. Another lie! Last message I had from prestige was on 8/17! At this point, I called to speak to Joe. I left a message with the receptionist. Of course Joe didnt return my call. So I called Geico to let them know the part was canceled. A part Geico already paid for back in June. Next day I send Joe and email and copied Geico. Finally. Joe responds. Later in the day Joe calls and tells me it was a miscommunication. The part shipped 2 days prior. I asked for a tracking number. Joe didnt have one. He said he would get it for me right away. Im still waiting...... Heres the best part, I know why Im still waiting. Jaguar calls me 5 mins after Joe and I speak and they tell me the part never shipped!!!! Another lie!!!!! So here I am 5 months later dealing with the most unethical company I have ever experienced. Down to their 5* ratings their own employees give on Facebook. I would strongly suggest passing up dealing with Prestige.
If there is a lower rating than zero I will give it to Prestige Collision Center in Paramus NJ. They kept my car for 20 days and during that time my advisor, Joe Candela, never called me back even I left him messages or with the progress of the repair. He called my Insurance Company and told them that the repairs will be finished on Thursday, so my insurer ended the rental on that day. He called late Thursday and told me the repairs car not finished and car will be ready on following Monday and he will call my insurer to extend the rented vehicle till Monday. Enterprise car rental called me over the weekend looking for their vehicle and I told them that it has been extended till Monday but they were not aware of it. So I called my insurer and asked if Joe had update about the repairs and apparently he never called my insurer as he promised me to do so. I confirmed over the phone if my car was ready on Monday with Prestige Collision Center before going over there to pick up my car. After paying my balance I waited almost 45 minutes before they brought my car, they kept telling me that the battery has died and they are driving it around so it does not dies again. Finally when the car came in after a long wait, the repairs were not done and it was missing parts. Joe told me that the car is in drivable condition and that I should take the car and when the missing part will come he will call me to back in to replace it. I really do not understand the dishonesty on Prestige Collision behalf. They could have told me that car is not ready instead they kept lying to me every step along the way. Horrible service.
Id give this place no stars if I could. I cant believe how similar my experience is with other negative reviews. My service manager (Joe Candela) failed to be prompt and lacked communication with both the insurance company and enterprise so instead I was harassed by enterprise about where the rental was and how my rental was terminated. I was CONSTANTLY promised every week my car would be ready on certain dates and it never was. I returned the rental with a promise my car would be ready and dropped off at my home - yet I never heard from my service manager and did not get my car till a week later. I had to rely on rides to and from work which is an hour from my home - I was never offered another rental. When I started getting fed up and pressured Joe on where my car was, he even admitted some fault on not following up with the insurance company and let my case sit on his desk for a week. Overall, my car was in the shop for over a month for a new bumper, hood and light. My mini has bonnet stripes on the hood and when I inspected further a couple days later, I realized they arent even on evenly. Joe told me they were going to make it perfect and detailed.... I think their definition of detailing meant vacuuming the front rugs. When I finally begged for my car back I wanted my car dropped off to me (as that was the last agreement we had). While in school in NY my service manager had the audacity to ask if he could have someone pick me up and bring me back to the shop to get my car on a weekday at 5pm. I politely declined. I am so unbelievably appalled with the service I received.
If it was at all possible to allot 0 stars I would have. 3 months ago today, I was rear ended in a round-a-bout. I was told my car would take approximately two weeks to be fixed so I waited the two weeks and called the center. Basically, every time I asked for Joe (the man in charge of my car), I was told he was out to lunch or with another customer. I left a number and not once did I receive a call back. It was a complete hassle to even get in contact with Joe. As we currently stand, I am still waiting for my car after 12 weeks. I was told my parts had been on back order and that is why it was taking so long. I am certain no part is on back order for 12 weeks, as that is just an absurd excuse to buy time and work on other cars as opposed to mine. I received a call from Joe earlier this week telling me that my car would finally be ready by Friday, but then in the next breath, he said that he did not want to disappoint me further so said Saturday. Shockingly enough, after calling today (Friday) to check the status of my car, I was told it would now be ready next Tuesday. This is the absolute worst customer service I have ever received and I strongly recommend no one even consider putting their car here unless theyd like to be lied to. I should also point out that after 2.5 months they did rent out a car to me, however, I am still paying for my lease on a car that should have been done 10 weeks ago.