Address: | 2748 Broadway, New York, NY 10025, USA |
Phone: | +1 212-866-6624 |
Rating: | 2.9 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–7PM |
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Ryan Walker
Bottom line: they do not care about customer loyalty or customer service, shop elsewhere and skip the attitude. Ive shopped here quite a bit over the last 8 years, despite significantly overpriced hardware, because it is conveniently close. after 2 recent incidents, I will never, ever give them my money again. 1. bought a door weather-stripping kit that had an open package. asked clerk about it, he said "its all there". Was wrong size so I came back 4 gourds later to exchange it for correct size. Same clerk said we do not accept open packages for return... 2. bought some minwax stain and poly. returned the next day to exchange unopened cans for different color. clerk said we dont do paint returns. I reminded him that this is stain, not mixed paint. he said no returns. I asked why he didnt tell me at the point of purchase. he said you didnt ask… So, I dont need this big-box BS attitude from a "family owned" store. Im spending my money at Iglarsh up the street and I recommend you do as well. With this type of customer interactions they are going to drive themselves out of business, and frankly I hope they do.
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Anonymous User
I called them to find out what paints they have, but however picked up the phone was extremely short and hangs up. I call back, he picks up, and leaves the phone of the hook. Call third time, the guy said that theres a lot of paint and that I would have to come in and waist my time. They dont like making money here.
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Leslie Case
Great family-owned neighborhood hardware store. They added a downstairs last year so there is a lot of choice - youre bound to find what you need. Staff and owners have always been attentive and knowledgable.
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Eva Mizer
Weve been shopping here for well over a year and love it. Service is fast and reliable. Only once did they not have something we needed. Helpful and understanding in what they do.
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Anonymous User
Unpolite and rude for the most part. Would not recommend them for anything other than tools and screws. The manager there is very uninterested in helping others.
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Chris Spanakos
They are the worst hardware store in Broadway do not go there!
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COMET212
OPEN ON SUNDAYS OPEN ON SUNDAYS
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Keri Howell
Great