Address: | 89 Washington St, New York, NY 10006, USA |
Phone: | +1 646-580-7847 |
Site: | fidicleaners.com |
Rating: | 3.2 |
Working: | 7:30AM–7:30PM 7:30AM–7:30PM 7:30AM–7:30PM 7:30AM–7:30PM 7:30AM–7:30PM 9AM–6PM Closed |
A
Anonymous User
The service is terrible. The manager of this cleaner is rude and dishonest. My horrible experience detailed below... My building was handing out coupons for this cleaner (30% off first order), so I decided to give it a shot. I called in advance to check that the 30% applied to both dry cleaning and wash and fold, and the staff member at FiDi confirmed this was the case. My laundry arrived a day late WITHOUT the dry cleaning. The discount also had not been applied. I called the cleaner, and they explained the driver forgot to drop off the dry cleaning, and that they could not refund the 30% they had promised upfront. The person on the phone - who turned out to be the owner - insisted his credit card machine was broken, but also emphatically added that he didnt want to pay the credit card fees on processing the return. (Thats correct, he didnt want to pay the ~$1.25 on interchange to retain a customer - smart business decision? He claimed it was...) He then continued to shout that it was his EMPLOYEE who promised the discount, not himself (of course managers arent responsible for their staff.) Later that day, I stopped by the cleaners. We argued for about 15 minutes, during which the store owner yelled at me for "pretending" a if I was ever going to use his service again. "DONT LIE TO ME! I DONT LIKE PLAYING GAMES!". Shortly thereafter, he professed his credit card actually was working (miracle!) and begrudgingly gave me my $7.50 refund. Turns out his claim that he couldnt refund the promised discount because his machine was broken was a flat out lie. Please - dont support this sleazy operation. With so many other superior options, take your business elsewhere!
BO
Bob Saget
Every alteration has been a disaster from dress pants to a coat - need multiple attempts every single time (I only came back because they are so close to work). One time I gave them a shirt with the missing button to put back on - they lost the button immediately right in front of me (after I nicely asked them to be careful not to loose it) and then did not even attempt to look for the button they just lost and pretended I was not there when I was the only one in the shop. Rude, horrible service, inconsistent. Do not give them your money or you will regret it.
A
Anonymous User
This place is a scam! Do not take your clothes there. I took 2 pants that needed tailoring. They returned one of my pants unfixed (they previously charged me for fixing it) and lost my other pants. Even though they do not know when, or to whom they supposedly delivered the pants, they are not taking responsibility for it. STAY AWAY FROM THIS PLACE!
CE
Cesar
Ruined a colored shirt with spotted discoloration. Initial response to complaint was "thats how it was" and "you can still wear it." Laundry was fine. Will never send dress clothes here again. Should have overpaid at the hotel or looked around FiDi for other options
ES
Esfira hati
I have been going to Fidi cleaners for years they know me by name and the staff is friendly and prompt, I recommend them to all my friends, best place to go and get your clothes cleaned or shoes repaired. also the do same day service at no extra charge.
BR
Breanne Thomlison
This place is terrible. They damage clothes multiple times. At one point, one of the people working there told me that he couldnt guarantee my clothes wouldnt be damaged, but could guarantee they would be clean! Do not use this place.
M
M K
I use Fidi Cleaners all the time for dry cleaning and alterations. Ive been using them for awhile and have never had an issue. All the alterations look great. Also, they are just really nice people.
SA
Sam M
Horrible service and extremely rude. They barely acknowledge you when you walk into the store. Stay away.
CH
Chad Bayad
Amazing service. Quick and excellent.
NI
Niki McNally
Staff is wonderful!
A
Anonymous User
it was okay
EV
evencio Medellin
Wash&fold