Address: | 2920 N Tryon St, Charlotte, NC 28206, USA |
Phone: | +1 704-536-6674 |
Site: | nbmoving.com |
Rating: | 4.7 |
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Chris Krebs
READ THE FULL REVIEW: New Beginnings was referred to us by a family member and they did excellent work. They showed up on time, were very sociable, polite, and hard working. There were a few dings and scratches, but overall a very positive moving experience. The reason for the 3 star rating however, is based on how the pricing played out. It could have fallen anywhere in the realm of an honest oversight to a somewhat shady practice. We went the guaranteed rate route as we have heard from numerous other families that have moved how the time can add up quickly. The initial guaranteed rate that was quoted included no additional line items and I sent an email confirming this cost. A subsequent email added a $150 overnight storage fee that I did not notice (and which I believe should have been included in the guaranteed rate) until it was time for payment. To be fair, I should have caught this initially but in the chaos of the move and everyday life, I simply overlooked it. A few days after the move I reached out to Michael in hope that he would make the situation right. Hes a very polite and kind person so I hoped he would see the error in their ways. I explained the situation, my thoughts on how a guaranteed rate should be THE rate you pay, and provided the original e-mail in which there was no mention of an additional overnight storage fee. Unfortunately, Michael claimed that they did everything that they were supposed to do and offered no type of refund on the $150 fee. As I mentioned above, they did great work and normally I would recommend them to anyone and everyone, but the way this was handled left a very sour taste in my mouth. If you do decide to go with them, make sure theres a very clear understanding of the cost in writing and make sure when Michael goes through your home he records a very detailed account of what items they are expected to move or theres the possibility of additional fees if he doesnt record it properly. This was a small point of contention concerning items in a shed that we planned to move. Luckily reason won out in this situation and I wasnt charged more for items I had already told them would need to be moved. Good luck with your move!
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Michael Blair
Response from Office Administrator to address the review from Mr. Kreb---- Good Morning Chris Kreb, Our emails stated that the overnight storage fee of $150.00 was a separate charge. The quote said you had 3 options and included our charge for an overnight storage. If you were unclear or didnt understand all the emails you could have called us. The emails stated if you have any questions to give us a call. A confirmation was sent with all the information and you accepted it. We had multiple conversations after you were confirmed so not sure how you overlooked it. You did email us and say that you didnt notice the email with all the information until now (April 28, 17), but you saw the other emails that contained your questions. So Im not understanding how you felt we had a break down when you overlooked your emails that we correspondent on. Like Michael stated I dont see where we did anything wrong especially when we offered you a discount on your move before it took place from $975 to $850 before a overnight storage fee of $150.00. Our Bills of Lading are signed before the move takes place so you had to see/read what you were being charged before your move took place. So if you signed then it means you accepted the terms of the contract. Thank you for your business and take care.
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purple kyng3121
i read the reviews here and looked around thought this was the best company for the job but i should of known better when i called them to set up appt mike said let me call your right back a week passed didnt hear from him i had to call t=. i told him what i wanted moved with a one bedroom he told me it would be like 220. it took like over 2 1/2 hours just to move the stuff from my one apartment and i called mike asking him about it and he told me if i wanted to reduce the time i should help them.are u freaking serious?? i pay you to do a job and i gotta help you?? thats what you get when you try and help your own black businesses you get screwed. never again , the guys were nice but i really believe they slowed around to run the clock doesnt take over 3 hours to move a one bedroom apartment.would i recommend them? no would i reuse them ?? no
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Don Aston
We recently moved and had a great experience with New Beginnings Moving & Storage. Michael, the owner of the company, was always very professional and responsive to our needs. The moving crew (which was led by Orlando, and also included Robert, Brentwood and Ricky) was outstanding! Not only were they polite, courteous and professional; but they also did a great job of protecting our furniture and belongings, and carefully moved everything as if it was their own. Despite the intense summer heat, they worked diligently and tirelessly. We highly recommend New Beginnings, and especially the moving crew mentioned previously. It was truly a blessing to work with such wonderful people during an otherwise stressful time!
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Debbie Nestvogel
New Beginnings was the first moving company that I have ever hired, and will now be the only one. There is nothing negative to say about our experience. New Beginnings was very affordable and extremely professional. They truly made the moving process for us very easy from receiving the initial estimation to booking the move & then to the actual day of the move. We hired (2) men for the day - they ended up arriving 20 min early (which we appreciated so we could get an early start) and they didnt stop working till they left. They look care in every piece of furniture/box/item that they moved. I would highly recommend using New Beginnings for your moving needs!
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Tamara Friedlander
I used New Beginnings for my recent move from Charlotte to Philadelphia. Other companies said it would take over a week to deliver my things, but Mike said theyd deliver next day and they did! A crew of ~6 guys came to load up the truck and had it done in no time, they even helped unmount my flatscreen tv which turned out to be quite tricky. A piece of furniture was damaged in the move, but they handled it very well, telling me right away when they saw there was a problem and making it right financially immediately. This has been my best experience with a moving company for a long distance move. They were fast, professional, and good people.
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Andrew Turngren
My experience with this company was fantastic. The three guys who came and helped me move my girlfriend in were extremely professional, and did an amazing job. I would recommend this company to anyone in the area that is moving. Here are a few things that I liked: -They wrapped every piece of furniture in quilts and/or plastic wrap -They were able to give me a guaranteed price -They work fast and efficiently, and you can tell they really know what they are doing. This is a fantastic company, and while I hope I wont be moving for a long time, I will most definitely use them again.
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Dominic Tringale
I dont have one negative thing to say about this company, Mike, or the crew that moved my family from Charlotte to Huntersville last week. Their rates were competitive, if not the best around. Their service was top notch. The truck and crew arrived, we showed them the items to be moved, and they went immediately to work. No wasted time milking the clock or fooling around ..They accommodated every request we made including moving us on a Sunday! We highly recommend this company