|Address:||4200 Paramount Pkwy, Morrisville, NC 27560, USA|
|Working:||7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–5PM Closed|
If you are looking to return TWC equipment after cancelling your service, DO NOT COME HERE! They do not accept equipment. When I called customer service about returning equipment, they told me that this was 1 of 3 total locations in ALL of North Carolina that I could return equipment at. After driving 45 minutes to get there, I was told that this is the corporate office and they do not accept equipment there. TWCs customer service is awful, so make sure to check and double check any information they give you. Id give it 0 stars because of the terrible experience Ive had overall with TWC, but the gentleman at the front desk of this office was very kind and understanding.
Absolutely the worst customer service EVER. They HATE their ongoing customers, and go out of their way to make you hate them. REALLY looking forward to them having any competition. Multiple failures over multiple years. Weve been their customer since 2002, tried to switch away but Raleigh has enforced the monopoly effectively so far. REALLY looking forward to getting away from this horrible company.
Worst company ever. I just upgraded to their digital cable service a month ago and I have had to call 5 to 6 times because of their poor service. I always call this number and I have only had one person willing to help every other time I have to speak to a supervisor. Do your self and favor and do not get Time Warner Cable.
What do you want me to say? Its the cable guys ... the guys people love to hate, and some time with good reason some time without. Lots of good folks work there though , the ones who care , really care, not just the ones who may happen to work in customer care. Pretty great place to work also.....nuf said
The manager at this office told me when I contacted them about cable that severd me and others that had not been buried in over 30 days, in my and three other neighbors yards, said, "I can send someone out to take it up, if it is causing a problem". What Managereal skills
This is not a place to be visited with problems you are having with your cable. Its strictly a TWC call center. They cant help you, but if you need a job there their benefits and pay rate are GREAT!!! Thanks TWC!!!!
TWC has the best service available. Thier On-Demand programming is awesome - I am still discovering new program content. Saves me from clogging up my DVR. Direct TV and Dish can keep thier space junk!
worst company ever. has a monopoly in my market. go to store at 8 am when they open bc of defective equipment and am 14th person in line. Only one person was working in morning
I have been working there at the call center for sometime now and the people there are so immature and have no customer care experience.
"Great team of people who value integrity, honor their promises, and strive to provide the latest technology innovations."
Great service. They are fast at repair work. Helpful customer service and great tv choices
Had it for 20yrs and wldnt change a thing!!!
Awesome place to work and awesome service
Great place to work
Parking is terrible
Ranga Reddy Garlapati
Its the chili