Address: | 3906 Old Hickory Blvd, Old Hickory, TN 37138, USA |
Phone: | +1 615-847-0291 |
Site: | mollymaid.com |
Rating: | 4.3 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed |
CA
Camille Wates
Molly Maid on Old Hickory Blvd has the WORST service ever. They charged my card$330 for a service they did not complete. The owner Scott Hopkins has yet to return any of my calls from Saturday. That is not professional. His office manager Maleia stated my case was not priority she had to go to lunch. Then later said she will relay the message cause her kids has practice she is leaving for the day. I had to either take off work yesterday or pay half. They didnt even do half work. Does this look like $135.00 worth? They vacuumed and cleaned my fans and poured vinegar on my floors. I need my money back. Gina office mgr said well we gave you the option and you choose not to follow thru. I asked them not send send the same girls back and they did when they came to the door she stated I dont know what the problem is. Why would I let you back in my house? I asked her to wait outside for her boss which NEVER showed up. Channel 5 Nashville needs to investigate this and BBB. Who could move in to this? The soap from the previous owner is still in the shower with soap scum. No contract either. Im supposed to stop my world for your mess up. The owner shouldve came and cleaned himself if his company is SUPPOSED to be so worthy of their word. Thats not satisfaction guaranteed. We scheduled on a Saturday because of our complex work schedules but that doesnt matter to Molly Maid. By the way I was up over 30hrs cause i worked a double shift i waited til 230p for Scott but Im not cooperating. And turned around and did a 16hr shift. I have every right to be mad.
LI
Lisa F
For $3200, I was promised 4 people for 2 weekends, and that my house would be cleaned top to bottom. Understand that my house WAS bad enough that I was willing to pay the $3200. Instead, I got 1 weekend; the house is only partially clean, and many, many valuable and/or sentimental items are MISSING - i.e., power tools, antique items, photographs, my grannys shawl, etc. They also tried to sneak my vacuum cleaner out, but I caught them. On top of everything else, and perhaps the most horrible to me, is that they LET MY CAT OUT, after being told not to - hes STILL MISSING. All this may be explained by the fact that I smelled a strong aroma of alcohol on the team leaders breath, after she took off awhile with her boyfriend...dont get me started! The franchise owner, Scott, promised hed come out yesterday (2/24/16) to resolve these issues. To date, I have not seen Scott, nor has he called me. Apparently, customer service is NOT his top priority; and if you are wise, youll CALL SOMEBODY ELSE! With all the things I have missing, Im beginning to wonder whether Scott has a side business, selling used items...
FR
Frank Boccia
VERY disappointing. What they do, they do well. But they dont do much. The representative who came to our house promised us the moon. We had to settle for a flashlight. Incredibly, the maids will not move furniture. Any furniture. That includes chairs. So the floor under our breakfast and dining room tables was never cleaned. They wouldnt move a hassock, and worst of all, wouldnt move the stools at our breakfast counter. We have hardwood floors, and every piece of furniture is on felt pads, and so slides easily. I can move one of those stools with one finger. So again, the floor did not get cleaned. Nor would they clean the windows or the patio door. So we had the ludicrous situation of my wife or I having to clean up after the maids left. In addition, we had several issues with their being on time --they once showed up at 4:30 PM, far too late. They always had an excuse but excuses wear thin . I would not recommend this business to anyone.
CH
Char Smith
My house was cleaned Monday, Nov 4, 2013. Two girls show up with all their cleaning stuff. I had a big mess, they helped me move out of the way. Both girls were so kind and nice. HOWEVER, cleaning house is NOT a personality contest. One girl cleaned my bathroom, one cleaned the guest bathroom. My bathroom sparkled, the other bathroom, looked about the same as it did before anyone touched it. This "cleaning" cost me $280 plus tip. I feel like I was taken advantage of BAD. Which I plan to dispute the charge. Or part of it. In fact, I feel robbed. I would and COULD NEVER recommend this company. I have contacted this company three times, NO response. When they were setting up the clean, they called me back....But, isnt that the way this type of deal always goes....
BR
Brett Mayo
Wow. Maybe I just lucked out and got a different team than the other reviewers. Anyway, I called last minute just for a one-time / spring-cleaning type clean. They came out the next day, and did a phenomenal job! I left in the morning for work, and when I came home, voila!, my house was very neat and clean. The service ran a couple hundred $$s. But, with company coming to visit, and not enough hours in the day, it was 100% worth it. They vacuumed, mopped (even the base-boards were clean), dusted (even the ceiling fans), and cleaned the windows. I could not be more satisfied! My house is very clean now. If you call Molly Maid of Old Hickory, request Team #2 (Sherry and Katie?), you will not be disappointed:)
DO
Donna Morris
The fact that when I wasnt happy with my scheduled "second cleaning" appointment they, Denice, Stephanie and Demetrais promptly came back and took care of the issues and when they were thru vacuuming my carpets looked like new.....just like they did when we moved in 2 years ago, we were very impressed! My bathrooms looked clean and sparkled, especially the floors. They had a CLEAN smell when they were done, not over powering. Now that they know what I expect I will not hesitate in continuing using them for our future cleaning needs and will be happy to recommend them to Family and Friends!
BI
Bill day
Usually when customers write an employer about their employees, it isnt good. But, this is the exception instead to the rule. Team #2, Tammy and Faleshia, do a fantastic job making my house sparkle! Im a single man and with my work schedule the way it is I have little to no time for housework. I look forward to them coming to clean my house every time because when I get home from work it looks and sells clean. Im very particular on how my house looks and the cleanliness of it. Thank you so much ladies for such a great job well done each and every time!!! Bill Day
DO
Donna Lee Reed
We use Molly Maids of Nashville every two weeks. Sarah and Dawn are always on time and do an excellent job. Our household includes one elderly cat and three spoiled dogs, so its no easy task to clean our home to the standard we want. The ladies are very thorough and quick. I like the fact that they concentrate extra effort on the kitchen and bathrooms. We would recommend them to anyone looking to have the pleasure of living in a clean home. Sincerely, Donna Lee Reed of Gallatin, Tennessee
LE
Lesa Johnson
I scheduled a cleaning post move in and we had 2 teams come. Tammy led the teams and they were very thorough. I work from home, and they asked me to review their work at each step to make sure that the cleaning met my expectation. In addition to the obvious, they cleaned all of the wood blinds, light fixtures, fans, and even under the cushions on the furniture! I would definitely recommend Molly Maid of N Nashville, Sumner & Wilson Counties!