Address: | 610 Upson St, Austin, TX 78703, USA |
Phone: | +1 512-253-1886 |
Site: | theabcmovers.com |
Rating: | 4.4 |
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Leah Chaney
PLEASE READ- This was the worst experience. I was told they would be at my house between 10am and 12pm. When they hadnt showed by 12:30 my roomate called them. The receptionist said they could not find us on the calendar for that day. Then it was escalated to a very rude man who claimed to be the Owners nephew. He says he finds us on the list but that we were lying about saying their window was 10-12pm and that the real time frame was 10-2pm. So we deal with that and him being very rude. When they still hadnt showed up by 3pm I called and spoke to the Manager. He was so rude to me. Literally laughing in my ear when I asked for a discount for our horrible service and inconvenience. He told me he couldnt help the weather and that it was raining. It was a sunny day. It made no sense. So he continued to argue with me on the phone. The movers ended up showing up to my apartment at 5:30pm. They took 4 hours to load a one bedroom, continuously taking breaks to smoke cigarettes on my balcony. There were only two of them. One very young guy who was really nice and they only one moving anything and this other guy who acted like he was hooking you up with some awesome deal as he sat on the patio smoking and talking on his phone. My neighbors actually watched them as they took down one small fan over half an hour. They loaded everything into my hallway of my apartment and just sat there. I called what was listed as the corporate office and got the same "manager" that had been so rude. I told him that I was not going to pay for this amount of time for a one bedroom while his workers went as slow as possible. It was obvious at this point they were all in on this. This was my punishment and there was NOTHING I could do about it. After 10pm, at the new place, a few blocks away I told them to just put everything in the garage and leave. I paid for all the rip off charges as I had no choice, and tipped them out of fear of retaliation. I now have to hire someone to come and move my stuff upstairs that is too heavy and have a full garage of stuff that should have been moved in under two hours total. When I moved stuff from a two story house from San Antonio to Austin and had a pit stop half way to Austin to unload half of the things into a storage unit then up to Austin I paid half the price of this one bedroom same zip code move. I dont even know what to say.
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Pat Sumption
I had a deeply mixed experience with ABC but ultimately it worked out so Im giving it 5 stars. Mark and Shon from the San Antonio office were just awesome. They were polite, friendly, fast and delivered my goods on time. However, Don from the office tried to pull a fast one and, after my truck was loaded going from Austin to Houston to move my autistic to a special program, Don called and said his guys had to take a 3 hour detour to unload another truck. I told him that wasnt ok with me and it wasnt my understanding. I had multiple family members meeting us to get my son settled in 100% so he would be too upset by the move. We needed the delivery to be as understood-3 hours from pick up. He got very ugly and told me he was going to do what he was going to do. The San Antonio guys didnt think it was ethical, nor did I and they went ahead and followed me to Houston. Ill be eternally grateful as this move is everything for my sons future. It was critical that it go smoothly and Mark and Shon made sure it did. Thank you from my heart, Mark and Shon.
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Lange Diego
I want to thank ABC Movers and all of your staff which were involved into our long distance moving. We were moving from Austin to San Antonio and everything passed nice smoothly. Their attention to detail, their care for my furniture and possessions, their knowledge of what needs to be done with dis assembly, packing, loading, unloading, unpacking, and storing was beyond what I could have hoped for in the move. Very pleased at all! 5 stars from me! Keep up the good work!
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Ronald Samers
I actually used ABC to move over a year ago. The 2 movers were friendly and cooperative. They were quickly and tried to get things done within my preferred time schedule. The scheduling and moving service was efficient. I recommend them to everyone I know needing assistance with moving. So I was very pleased to hear they would be assisting a chemo therapy patient move as well. Nicely done ABC Movers!!
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Jake Schaub
Great service. Don went out of his way to help me out despite a lack of preperation on my part. They were kind, polite, and professional. I will most definitely use them in future moves and recommend them for anyone. They treated my stuff as their own. They work hard, and truly look out for their customers. Definitely one of the good guys. Id give more stars if I could. Thanks for the help guys!
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Michael Irizarry
In the past 4 years I have moved 2 times and ABC Movers I recommend any time of the day. They were fast, clean, professional. Did not waste time smoking, or just taking their sweet time to take my money. They are technology savvy, they protected all my household goods, nothing was broken. I recommend this company, it is way better than those Groupon Co. M. Irizarry
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Sharda Becker
This was the first time in my adult life having to hire professional movers. I must say, I was very impressed with ABC Movers. As promised, they called when they were on their way and the were on time. They did a great job of wrapping everything that I dont think a single item was damaged. I literally have zero complaints. None.
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Ramesh Srinivasan
Don and Brent were great. They helped with my move and were prompt, took all measures to protect the furniture and better priced than other movers I contacted. In fact, Don went out of his way to accommodate me with short notice. Will definitely use them for future needs. Strongly recommended!
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Rae Sterling
Today we used ABC movers to move from Temple to central Austin. We had a lot of stuff and were moving to the top floor with no elevator. Don and Brent were so helpful and got the whole thing for us, since Im unable to do so with a cane. These guys were great and Im so glad we used them.
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Kyle Van Winkle
Seriously excellent experience from start to finish. G.O. and David were our movers and they were amazing. Kind, efficient and careful all while being fast. They have guaranteed I will use ABC for every move I make and that I will be recommending them to everyone I know.
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Sheila Ford
This was a very stressful move for my family but your company and your furniture movers made it so much better... They did the job and kept me laughing. I would recommend them to everyone. Thank you for the great job!
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Darcie Banfield
No need to continue your search for local mover! ABC Movers were on-time, hard working, friendly, and treated our furniture like it was their own. Thank you again for the great moving service!