Address: | 1101 E Loop 820, Fort Worth, TX 76120, USA |
Phone: | +1 817-446-1292 |
Site: | uhaul.com |
Rating: | 3.7 |
Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
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Robert Den
U-Haul hitch and lighting install on my new model car was a disaster and then U-Haul roadside assistance contractor would not repair U-Haul wiring. I HAD TO DRIVE WITHOUT LIGHTS or pay to repair improper lighting. The invoice included all parts needed but even the receiver and ball were not included. Installed wrong part and didnt install battery assist device. Back 3 times to get installed correctly but it still failed. Manager Paul took my complaint and promised to investigate and call back but did not call back after 2 more messages. Horrible experience moving to Chicago thanks to your store Paul.
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Matthew Stroup
They had plenty of inventory on a Friday afternoon. I rented a dual-axle, 6x12 trailer. The staff was helpful and took care of the reservation without any fuss. The trailer could have been cleaner inside. There was some grass, storage bags, and small pebbles on the floor. Someone didnt take 2 minutes to broom sweep it. Also, one of the four tires was bald all the way across, while the other 3 tires were just fine.
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Daniel Medellin
Rented a car hauler and when I brought it back I had to stand infront of the front desk for 20 minutes while the manger and 4 other employees scrambled to find some keys. When I finally asked if anyone was going to take care of me I was given awful looks and a lot of attitude from the manager. This guy was acting like he wanted to fight just because I called him on his awful service and attitude.
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Jeff Whittington
The right equipment at the right price. The service was exceptional! Made me feel like I was dealing with an old friend. But let them help you by making advance reservations. My equipment was ready and waiting, some walk-in customers were disappointed.
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Jenna Luksetich
The staff is very friendly (maybe a bit too friendly with eachother, bordering on unprofessional), but they were helpful with our truck. The service guys that fix the trucks in the back were awesome and very helpful.
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Donavan Jones
Friendly staff and even though the wiring guy called in sick and my job could not be completed. The manager took care of the situation and made it right. Will defiantly be back when something else is needed.
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Anonymous User
The staff at this location is wonderful! Always ready and willing to assist with whatever need arises. They are all professional, courteous and kind. I would absolutely do business with them again.
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joshua anderson
The service was good. The staff was friendly and helpful. Reservations on the internet are really easy and simple. They are really proud of their dollies and their insurance tho.
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Jessica Smith
Truely one of the worst uhaul locations ever. Very disorganized and poorly trained. Would advise going to a different one if you dont want to be annoyed and inconvenienced.
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Anthony Rice
Very rude staff. The staff take up the parking spots on the loading docks for their own vehicles. Customer service is nonexistent here.
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Davion Dunbar
It was a long day and a long night, we didnt leave until 1:00 A.M. and didnt eat until 1:30 in the morning when I left from here
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Jeremy Wolfgang
I used to have a unit here. The staff is helpful, and theres almost always some carts to use. Good location.
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Thomas Zellner
The inconvenience of the location is the only complaint I have. The customer service was outstanding here.
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Bryce Lowrance
Condescending and rude. Booked a truck online. They said they had it at this location and they did not.
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Ken Wrobel
Very helpful with two separate moving problems two days in a row. Very good service!
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Marcos Olmeda III
Ive been to this location multiple times, and always had an excellent experience.
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Bobbie Webb
The info I found was so easy to view and location was accurate.
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Richard Hernandez
Very helpful with issues. Employees were very knowledgeable.
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LaMicha Watson
Great service !! Whitney was awesome and a great help .
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Aylina Nichols
Danielle was nice and save me some money, and fast....
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Michael Martinez
Had The Auto Transport I Needed. Had No Issues.
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Michael Johnston
Nice people and good service
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Ramiro Gamez
Nice people when dealing
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Kelly Campbell
Helpful and good prices.
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Vicente Hernandez
Good customer service
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uknown uknown
quick and fast
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Carlos Clater
Nice and clean
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Jacque J Diggles
Really helpful
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Pat Williams
Super service!
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Michael Jameson
Very helpful
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lucie jones
Ok