Address: | 836 S Redwood Rd, Salt Lake City, UT 84104, USA |
Phone: | +1 801-972-0990 |
Site: | facebook.com |
Rating: | 3.5 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed |
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j bryant
There is a "Smog Shop" on Redwood Road in Glendale with impressive certifications posted everywhere and they seem to get a lot of business. Youd think this would engender trust. The only positive review I found for them on here a couple of years ago when my experience took place is gone now but looked completely faked to me. These people installed a new but defective strut in place of my damaged one and then vehemently refused to do another test drive when I insistently and persistently requested it, because; after paying $800 for absolutely nothing, I advised them correctly that the original problem still remained. They insisted that I just needed to pay them more money for other services that could not conceivably resolve these symptoms (tire rotation and balancing) and which were no priority until the original problem was actually fixed. I was later shocked to find theyd actually overfilled my engine oil by 2 whole quarts. I had been dismayed to watch them pouring and pouring it in that night after they had raced my car back drained dry from their other shop, having just finished other services. I had initially thought the other services sensible based on their bad advice, but they proved both unnecessary and completely useless. It can only be said now that this appears to have been done just so they could pad the bill. A trusted merchant not only discovered their mistake but in an awe inspiring act of unequaled kindness actually fixed it OUT OF THEIR OWN POCKET! When I took the defective strut back to this dreadful "shop," after much ado about not being able to find the paperwork, the manager then (condescendingly and with glee) told me that she had found the invoice and had concluded there nothing wrong with it. She promptly called the owner and had him drive over just so he could personally insult me. He not only refused to offer any compensation for their huge mistake but actually refused to drop my car from the lift unless I either relinquished the faulty part (which was my property and physical evidence) OR UNTIL I PAYED THEM MORE MONEY to cover the cost of the part that they claimed I could not prove was mine. They then threatened to call the cops if I didnt leave when I tried to protest their theft of my property and engaging in unlawful detainment. (Presumably they just wanted to return the part for a refund to make this days exchange and time spent somewhat profitable). I can only say that the owner of this detestable "shop" was, for lack of a better word, a decidedly unpleasant individual. Ive rarely had such a distasteful experience, regret having met this person and resent being haunted by the memory of it forever.
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J.J. Goodwin
I am truly baffled that this business has a 4.2 rating. If these guys arent crooked they are incredibly incompetent. I live very near to this shop so I have foolishly used there "services" twice. The first time they misdiagnosed an overheating problem, charged me $1,200 dollars, and the car overheated the next time I drove it. Turns out I am a better psychic than they are mechanic - I told them I thought it was the head gasket problem and they assured my it was not.... Recently, I needed a sensor installed and they called me with a laundry list of other issues...mainly that the coolant is leaking in "three places." -after not touching a thing my car has not leaked any fluid whatsoever - I took it to the dealership with the list of repairs they wanted to make - only one had any validity. Also, on a weird side-note, both times I took my car here the head mechanic had driven it to other locations when I went back to talk to them about the car the first time, and also when I went to pick it up the second time. Let me be clear - he was not testing the car, he was running "errands" and in the second case driving it to another mechanic that "knows these cars better". Do not, do not ever give these people your money or let them go shopping in your broken car.
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Fred Wulle
My girlfriend went in because her car was having issues starting, and they told her the fuel injection was dirty, and charged her $140 to have it cleaned. Once it was done, they told her if that wasnt the problem, theyd look at it again for free. After the starter went out completely (leaving her stranded), the manager told her that the mechanic suspected something electrical all along, but didnt say anything. Moreover, a new diagnostic was a completely different the other one shed already had, so she would be recharged if she brought it back. Additionally, they tried to convince her that the transmission is slipping, and she needed new transmission fluid immediately. Shed had it changed out a month and half before, and gets regular maintenance and checkups at the dealership... They told her it was perfectly fine. In short, dont go here--theyre shady as a mofo. Dont trust the five star ratings on this sight; more than a few are by the people who work there...
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H Nguyen
They will install parts from the junkyard and charge you full listed new price. It happened to all my family members. We didnt find out until months later when we take the car elsewhere for service on something else. Additionally they will plant something in your mind to make you come back and sound nice doing it, typically the following statement: Your brake pads and rotors are pretty worn out but its okay for now, but remember to take of them soon. At first I thought they are being honest, but when they mentioned it to every vehicles we brought in, including the one with new pads and rotors installed. Thats when it hit me. Go somewhere else and dont trust these people. Theyre also overpriced. Its ok to do emission there but still be very careful about something else must be fixed to pass.
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Superior Home Improvement Superior Home Improvement
WARNING! DO NOT GIVE V & L YOUR MONEY! They mis-diagnosed my car when I first took it in. They changed parts that didnt even fix my problem. Then they conned me into changing another part. That didnt fix my problem. They admitted that they used faulty equipment to diagnose my car. They will NOT give you any of your money back, even if it is their fault, instead they will try to get you to replace even more parts. My car runs exactly the same as it did when I first brought it to them. My check engine light is still on. I paid them close to $700.00 with nothing to show for it. They were supposed to have the owner call me, he has not! They only care about the money, not the customer. Do yourself a favor and go ANYWHERE but here. This place is a joke, I am very dis-satisfied customer.
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Mai Nguyen
had my lower control arms replaced on my jetta, took them all day. Picked the car up after 7 hours, drove it to sears downtown and the brake line pop, lost my brakes nearly rear ended the guy in front of me. I manged to pull over to check to see what was going on noticed the brake line was under the lower control arm and rubbing away untill it finally rubbed through. Scary service what kind of mechanic would run brake cables underneath the lower control arms. I was too scared to take it to them might loose my life if they worked on my car anymore so decided to do the job my self. I did leave them a message to see what they had to say never got a call back, not even an apology. THESE GUYS ARE SCARY BAD DONT TRUST THEIR WORK. NOT EVEN FIT TO BE BACK YARD MECHANICS.