|Address:||12000 Big Cottonwood Canyon Rd, Solitude, UT 84121, USA|
HORRIBLE HORRIBLE HORRIBLE Customer SERVICE – GARY Deseelhorst, “the OWNER” and Rental associates!!! ONLY come here IF there is NO WEATHER is the forecast. After one awesome day skiing here and overall great experience, my group of eight friends and I bought tickets to enjoy another day on the mountain. We bought our tickets about mid-morning and did 7 LIFTS. Around noon, the lifts closed down due to a few thunder and lightning events. We all went in for lunch, then called Ticketing about the situation, wondering when they would re-open the lifts. Their response was to keep calling back, no explanation why (we assumed weather) or forecast when they would reopen. We called every 10 minutes and each time, got the same short, rude response;’still still closed’". It felt like they were pissed that we even called. AND then the last response I got was "JUST LET IT GO (very RUDE)". So, by 3:00 pm, our group got a total of 1 hour skiing, and a $100 bar tab. Our bad for the lunch bill, but after spending a bunch of cash to get here, stay here, we thought Solitude may be reasonable enough to give us a few hours skiing next day. Not too unreasonable, right? This was the turning point- we went Ticketing, the ticket associates were not responsive at all- they were told by their “owner” to give a rote response to ALL customers "There are NO refunds unless youve done 4 LIFTS or less. This is the best way were accommodating our customers." I’m not sure where this magic number 4 came in but we just spend $600 on lift tickets to ski for about an hour of the day!! We brainstormed and proposed ideas as a full refund, half day refund, a comp half-day for the following day- as we were planning to stay one more day- everything was NO, period end of discussion This wasn’t their first arugment concerning refunds, there was a line of about 10 people behind us. They were as frustrated as us. So instead of shooting the messenger, we demanded to see the manager. It took literally 10 minutes of hard deliberating to get them to summon their manager, the master-mind behind the 4 Lift or less rule. “The owner”, Gary Deseelhorst (look him up, he’s been Solitude’s biggest toolbag since the late 70’s), was outside so we walked outside to have a conversation with him. Without saying a word, he seemed annoyed and said “The lifts are running, no refunds (3:15pm).” We then proceeded to tell him our situation; he could not have cared less. He had no answer to even our basic questions, like why does our day end after 4 lift rides, OR why can’t you help us continue enjoying our time here. Keep in mind that we’re paying top dollar to stay at the ski-in ski-out, so the expectations of a good time are high. This would have been easier to swallow if the hot tub was open, but that was closed too, for reasons undisclosed to us. His best answer was “we’ve never had a refund policy in 30 years, so we’re not refunding you today”. He proudly considered 4 lift rides a full day. I guess his rationale was once a douchy policy, always douchy policy. What a way to run a mountain. But hay, he’s been doing it for 30+ years, and they’re still in business , so maybe it works. Just an observation: there were no lines at Solitude on President’s day weekend, on what most ski areas claim to be their busiest day of the year. Gary, is that your fault, or the weather’s?
I think Larrys comments are a little unfair. Yes the food is expensive - but not more so than the resorts he preferred. We were skiing at solitude at the same time as when he wrote his review Yes the snow was bad - it hadnt snowed for two weeks at that time. Very unusual But it snowed a foot after he wrote the review, completely changing the ski experience. Yes, it is true that the grooming has been less than prior years. That could either be a fair criticism or an attempt to leave the slopes with more moguls. My kids love the moguls, me less so but to each his own. You go to solitude for the snow, great scenery, a small mountain experience and no lift limes. You dont go to solitude for overgroomed slopes and luxury food (eg Deer Valley) We have Been coming here off and on for 20years and have been to ski resorts all over north and south America We like solitude for the snow (hard to beat Utah and 500" a year), the varied terrain, and the complete absence of lift lines. We like the small resort feel. It isnt for everyone. It is expensive. The layout is awkward - for instance, unlike Alta there is not an easy way down from every lift and every lift is not high speed . But, it is a place that some back to again and again for its undeniable charm, snow and acess.
I hadnt been to Solitude for many years so I decided to take my family there today for a day of skiing. The rental shop was clean, orderly and very efficient. The equipment was new, fine tuned and in great shape. The staff were pleasant, quick and very helpful. Even though it was Christmas Eve and they probably would have liked to be at home with their families, all of the lift operators happily greeted us each time we boarded the lifts and wished us a good run. The staff at the cafe where we ate our lunch were just as pleasant and friendly as everyone else we met. The food was very good too. In short, the service I received today made me feel like I was in Disneyland being served by their cast members. Since Im a local, I like to go to all of the resorts. I have been skiing for over 40 years. The staff at Solitude today made me feel like a valued customer more than any other resort I have ever been to. Thank you, Ill be back more often!
Fantastic, most underrated resort in Utah. They dont really have any park features (e.g. jumps and rails), but they have lots of great runs with lots of character. This isnt your boring "big mountain" type resort. Their runs have more features like moguls, tree paths, and ungroomed slopes. They also have lots of advanced runs too. Honestly, it may not be the best place for novices, but the intermediate-advanced skier/rider will have plenty to do. They are also usually less busy than Brighton and the other big resorts. The one thing I dont care for as much is the difficulty in switching from one run to the next. To get from one side of the mountain to the other, it is a constant battle of figuring out which run to take to which chair, usually with multiple iterations. Definitely recommend it though. Lots of fun to be had.
Maravilhoso!!!! Para quem gosta de esquiar, como eu, é um deleite! Pistas e mais pistas pretas e longas, daquelas que demoram mais pra descer do que pra subir. Visual deslumbrante, no meio de canyons de pedras e muita vegetação. E juntando com Brighton, transformam este lugar num sonho para qualquer esquiador. Muuuuuito bom!!! Na próxima viagem de ski, é Solitude e Brighton na cabeça!
Ive been coming to solidtude basically religiously for the last 15 years. Cant say enough good things about this mountain. Incredibly diverse terrain for every skill level, fast lifts, and NO LINES! Restaurants in the village are fabulous (St. Bernards and Honeycomb Grill), and be sure to check out Silverfork Lodge for dinner about a mile down the mountain, I cant come here without eating there! I think Ive stayed in every condo complex in the village and theyre all very nice with easy ski in/ski out capability. If there isnt a lot of snow you may need to walk to the lifts (like the last couple years) but its not far at all. All in all if youre thinking about going to solidtude for your ski vacation DO IT, you wont regret it.