Bliss Salon and Day Spa

4513 Old Shell Rd H, Mobile, AL 36608, USA

Address:	4513 Old Shell Rd H, Mobile, AL 36608, USA
Phone:	+1 251-650-2424
Site:	blissofspringhill.com
Rating:	5
Working:	Closed 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–4PM Closed

Location

Photos 19

Reviews 9

Tera Shade

In response to the "1 star" review written 3 years ago. I responded 2 days after it posted but it never showed up, so Ill try again with my response...When this review was first posted the person included her name (it has since been changed to "anonymous"). I called the reviewer and inquired about her time spent at Bliss. You see, I am the owner and very concerned about our reputation and our guests experience. I believe the following information will help you decided if you want to take this reviewer seriously. Let me begin by saying this reviewer called late in the day to make an appointment to have her hair cut. Even though we were booked until closing time, one of my stylist agreed to stay late and take the appointment. The two employees behind the desk greeted this reviewer, offered her something to drink, and informed the stylist of her arrival. Because it was now after closing time, the two front desk employees left for the day. This reviewer was not left alone or ignored at any time. The stylist who volunteered to stay late, finished with the client she was with and was on time for this reviewers scheduled appointment. This reviewer had her hair shampooed, had more of a trim than a cut, and blown out. She was charged $15. Her comment about being charged three times what she should have been charged... Well, I dont know where a woman can get her hair shampooed, cut/trimmed, and blown out for $5. She did say she was new to the area, so maybe she could get the above service done for $5 where ever she moved from...Just to be clear, Bliss does not offer shampoos, haircuts, and styles for $5.... I noticed she did not mention the amount she was charged. Could it have been she as embarrassed to admit that she thought $15 was "three times more than what it should have been." Because this reviewer posted this review under her name and because we had her phone number on file, I called and inquired about her time at Bliss. I stated I was the owner and was making follow up calls with our new clients. I did not mention I had read her review but instead asked how she enjoyed her visit with us. I gave her every opportunity to relate any unpleasant experience she might have had. I was told that Bliss is a beautiful place and was thanked for taking her appointment on such short notice and after hours. When asked how she like her hair cut even thought it really was only a trim, she responded "I like it, she did a good job." During our conversation, she never said anything negative about her visit at Bliss, and when I invited her to return in the future she said she would. To be honest, she has not returned . I wish she had given us another chance so that she could experience what Bliss is really about. I would also like to respond to the comment about the service being done half-hearted and with no conversation. The stylists mother had just passed away very unexpectedly two weeks earlier. She was still mourning her loss but trying to live as normal as possible and continue to work and support herself. While this reviewer had no clue what was happening in our stylist personal life, I think because of the comment she made in her review for all to read, its important for you to know why our stylist was not her usual outgoing friendly self. I am very interested in making each client feel welcome and appreciated. I personally follow up with as many clients as possible to make sure that their time at Bliss was relaxing and that they are satisfied with their service. I know this has been a lot to read, but I wanted to give a little more information about the above review. I am sure I am not the only business owner that is willing to go above and beyond what is normal to make their guest happy. If something is not what you are expecting, please let us know. Give us the opportunity to "fix" it. Our guest are the reason we even have a business and we understand that, without "you" we wouldnt be here. We look forward to seeing you and making you feel "special" like the person you are!!!

Elizabeth Parsons

I only give 3 stars because of Indya who performed my teeth-whitening. She was very kind, professional, and personable. She was put in a bad position because it seemed like she was over-booked. I arrived early for a 2 p.m. appointment and was brought back to the room over 30 mins later. The waiting area is a strange experience: no receptionist; just a couple of soft-spoken men who hand out water. I would return to see Indya for another non-teeth treatment but wouldnt recommend this spa to anyone.

joanna wilson

I went to Bliss for the first time today for a VIP pedicure with Sara and it was amazing! She is so so good. Definitely going to go back and book with her again. Afterwards, I was so pleased with my newly painted toes that I asked if I could get a quick trim since I felt like my hair wasnt looking as good as my feet and they fit me in immediately. The staff is so helpful! Overall it was a great experience

Alan Smith-Toro

I have been to Bliss Salon and Day Spa twice now and they have not let me down. Great atmosphere! The employees are so kind and always seem to be in a good mood which reflects on their positive attitudes. I had Charlene cut my hair two different times and I was very pleased with the results. She is dedicated to keep her customers happy and satisfied. Will go back again soon.

Ashley Olensky

Sarah does my nails at Bliss and she does an amazing job!! Not only is she so friendly, she takes her time on my nails, which I really appreciate. I go in regularly for an SNS manicure, and if youve never gotten one before you should definitely try it. I love Bliss Salon and Day Spa and I would recommend it to anyone!!

Anonymous User

Im new to the area (from San Diego) and am so happy to have found a great salon. So far I have had highlights/cut from Angela and a pedicure (dont remember her name) but both services were fantastic. The staff are very friendly and the salon is very classy and relaxing. Im going to try their waxing services next!

Anonymous User

This place is wonderful! The owners are the kindest people! Very professional. Very beautiful facility and wonderful staff. I helped fill in for front desk only for a short time and EVERYONE was welcoming and so so very helpful. These are just the type of people I want to give my business to!!

Francesca Smith

Went to Bliss today for a birthday spa for myself and Mothers Day gift for my mom. The spa/salon was cozy and relaxing. Everyone was extremely nice to my mom, a friend of our and myself. They gave us free wine slushee (which are delicious

Beverly Anderson

We had a girls weekend and it was absolutely amazing!!! We had a massage, facial and pedicure. They treated us like queens!!! We had chicken salad fruit and wine slushes!!! Wonderful!!! We will be going back!!