Address: | 3350 Harbor Blvd, Costa Mesa, CA 92626, USA |
Phone: | +1 714-427-5950 |
Site: | aaa.com |
Rating: | 3.6 |
Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 10AM–2PM Closed |
LA
Laura Jones
AAA is a good insurance company, has competitive rates, and offers many services. This particular location is very efficient. BUT I have a major complaint with AAAs sales dept. In general, specifically the hold times to reach an agent. I have been sitting on hold for 45 minutes now to make some simple changes to my policy, and the worst part, is literally every one minute, it will ring as if its about to connect to an agent, then this ear piercing much louder than the hold music Voice that sounds like nails on a chalkboard comes on "you have reached the sales dept. all our agents are assisting other callers, please remain on the line for the next available agent" it might not be as bad if I didnt think every 60 seconds over the last 45 minutes I was about to be connected only to hear this loud irritating voice, and placed back on hold! Furthermore, with this being the sales department, they are going to loose A LOT of customers if they dont change this. It is hard to believe that such a large business thats been around for years, and has a pretty good reputation would not have enough sales agents available to make more money for the company.
HO
HO YI
This is worst insurance company. my car was hit by AAA insured motorist. June 8th 2016. They declared Total lost. They said they will send checked to my lien holder. They never did. my claim service representative never call me back. sent email numerous time, never respond. My lien holder knows car was totaled. they demand payoff within 20 days or will be charge off. I have been paying monthly payment. Now Im worry about credit. Please dont get hit by AAA insured member!!!!!
O
O alrajabi
This is the worst insurance company ever, my property damage value about $10,000 and they send me check for $2,388. They are waste of time and money Im dealing with " Rebecca Hyrkas " shes rude, not professional and she lied to me + she waste my time she even hanged up the phone on me and her manager "Lainie Quilliam" never answer the phone or email you back!!!
PE
Pedro Adame
i called member services waited 55 min got nothing . called back went back to the automated phone system hit request new membership phone got answered in 30 seconds. looks like AAA is only worried about new money and not old . no stars for that but i did get great help from a gentleman by the name of James. five starts to him!
AN
Annie
Verifying mileage discount information is always wrong for four consecutive years. The automobile insurance are overcharged every year. Hopefully this year will not happen again.
CO
Courtney Knight
Thanks to Yani and the woman who signed me up (cant remember her name but she had an awesome Superman statue in her cubicle) for being really helpful and cheerful!
PH
Phil Toler
Love this place, always go the extra mile to help in any way they can. Would never even consider going anywhere else for my inshore DMV needs.
BL
Block boy sinatra
Im at Ikea across the street here euth ma boy jim jor dean white de amarillo,texas and my boy sharky de lod angeles!
PE
Per Lindqvist
I always do my smog check and pay my registration here at the same time. Friendly staff and good service.
KE
Kevin Yoches
U say closed all day saturday. Theyre actually open 10-2 Saturdays ... fyi
WI
William Green
Over an hour and fifteen minutes on hold and they did not pick up.
ST
Steven Bond
The workers are very friendly and they were quick to help.
MA
Matt Remis
Best way to travel is have it all planned for you.
PE
Peter R
Failed smog but did not tell me a reason why....
JO
Jorge R Sanchez
DVM Service available for AAA members
DI
Digicamo Ghost
Not open on Sundays? Really?
KI
Kimberly Walker
Fast & easy. ...good service
LU
Lupita Sanchez
Great company to work for
AL
Alex Chacon
Service time was average
WI
william harold
Allways there for me
MA
Mandy Monst
Fast, friendly staff.
CR
Cristina Brummitt
Always helpful staff
BR
Brett Sanders
Good location
JU
juan lopez
Y love it..