Address: | 5040 Scotts Valley Dr, Scotts Valley, CA 95066, USA |
Phone: | +1 831-439-0902 |
Site: | 4x4andmore.us |
Rating: | 4.2 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
DA
Dan G.
Horrible customer service!!! Tried bringing my vehicle in for a full suspension (ball joints, new air springs, shocks, wheels and tires and more.) Made an appointment over a week out. They called at 9am the morning before to confirm appointment, I confirmed. I drop off my vehicle at 8:30am the day of my appointment and leave it all day as agreed, so that they can put on one hour to do the suspension inspection and decide what parts to order. I get a call end of day that I assume to be my vehicle ready for pickup, but instead its the manager calling me to tell me they couldnt get to it that day. I am frustrated but agree to bring it back the following day. As I write this review its now the following morning. I just got a call from the manager saying the owner asked her to call me and tell me not to bring in the vehicle. She said they are down a coupe techs and the job is too big and tried to refer me out. This is after making an appointment 10 days ago, several confirmations and a full wasted day of the vehicle sitting there being ignored. Horrible customer service. Unacceptable. If you want to go to a place where your time is wasted and you are treated like garbage and disrespected than this is your place! Avoid at all costs.
CA
Catherine F.
I am so thankful to have a Jeep repair shop that provides an affordable service and has knowledgeable/experienced staff. Since 2004 Eric has been such a customer service oriented mechanic that it feels like working with family- he genuinely cares about his business and customers. He follows through to the end- anything he can do to please, he will. If you come in, you will not be disappointed.
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Anonymous User
I went to 4x4 and More and was surprised by their deep knowledge and fast, efficient service. Its really great to find a local place that does general jeep service, and has the ability to accessorize it! Ill be coming back.
CA
Caroline Peake
Amazing customer service! First mechanic who was able to diagnose and fix my jeeps "death wobble." Also went out of the way to make recommendations for parts/mechanics when I was out of the area. World class shop!
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John Roberts
Have taken my 1997 Yukon and now 1999 Ram Van for full service and tune -ups. This past week they added a new air-bag suspension system to my 1500 van which was a great idea and didnt cost that much.
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Chris Arns
A little hard to find and parking can be difficult, but the customer service and vehicle work were great even though it was very short notice