Address: | 22515 E Aurora Pkwy, Aurora, CO 80016, USA |
Phone: | +1 720-400-8312 |
Site: | familytireandautoservice.com |
Rating: | 4.1 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed |
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Jason Burger
We have been working with these guys for almost a year and have several cars with issues. Here is the Gods honest truth about them: 1.) They are 100% honest 2.) They wont rip you off 3.) They are easy to deal with 4.) They will fit you in with scheduling 5.) They care about their work and warrantee it I know the hardships of being an honest tradesman. But what amazes me about these guys is that they have the same trade values as myself: Do the shit done right the first time, make sure there are not complaints and if there are those accidents, own up to it, value your workmanship and your customers and fix the damn issues. They do all of the above otherwise I would be the biggest pain in the ass. I met these guys about a year ago and it started with brake issues. They took me in same or next day, cant remember. Asked them if they transmission flushes... done. Asked them about radiator flushes... done. Air conditioning... done. Realized that just because "Tires" is a part of their name/franchise doesnt just mean that one word. Ask them if they can do it and they will more than likely do it, not only at a great price but a greater height of service.
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Adam Day
After asking many friends and neighbors about where to take my Jeep, I finally convinced myself to visit Family Tire Pros in Aurora. My Grand Cherokee had seen better days but I was determined to bring it back to life. Immediately after talking with Matt and Dan, I recognized that my car was going to be in good hands and I left my Jeep with them for the week. Both Matt and Dan kept me informed throughout the entire process of evaluating all of the issues with my car (which I knew there would be many). When it was all done, I had a comprehensive list of work that needed to be done, why it needed to be done, and prioritized it. Not only did I get a list of what needed to be done, but every repair was explained in detail to me so that I could make informed decisions about the work. A week later, I have a fantastic driving Grand Cherokee with new snow tires and I wont take my Jeep anywhere else. The entire crew at Family Tire Pros in Aurora is fantastic and professional and I hope they stick around. The honesty and integrity within this shop is top notch. No scare tactics, no pushy upselling, just an honest shop. Adam - 2001 Jeep Grand Cherokee Laredo (139,400 miles)
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Dustin Lester
These guys are amazing after calling 5 other stores who were supposed to be a be able to take of my tire warranty, and being given the run around I finally called these guys. Matt the Manager was more than amazing, he told me to come on up ( I Currently live in Colorado Springs) and he would get me taken care of. He told me that prorating my current tires would be no problem. As soon as I got off the phone with him he had my tires on order. The Next day when I went up, I was really impressed as I was immediately greeted and Matt started taking care of my warranty paperwork. They had me in and out in under an hour as one of the techs started my truck as we were still taking care of the paperwork. I couldnt have asked for a friendly and welcoming experience. Amazing service guys.
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Greg Williamson
I stopped in the other evening 1/2hr before the shop closed. My car was pulling to the right and had them look at the alignment. The service, professionalism, and courtesy was impressive right from the start. Id never been to Family Tire before as I live about 5-6 miles NW and there are several auto mechanics closer by. I am so glad I stopped in, Dan the assistant manager earned my confidence and praise. This guy is a great professional and for myself who does a lot of driving for work, finding a mechanic I trust is GREAT! Dan Thank You! I look forward to seeing you and your superb staff of techs next time my Mazda needs servicing.
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Elizabeth Austin
I absolutely love this place. I have taken several cars there to have them worked on and have always received superior service. Their pricing is some of the best around and they never try to scam you. Matt (one of the managers) is always courteous and takes the time to explain exactly what they need to do BEFORE they do it so that way there are no surprises involved. Im giving them 5 stars because I have honestly never had such a great customer service, car care, and pricing experience at any other shop.
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Rob Childs
Not a very bright or common sensical manager. Took the time3 to complete the online request for a quote. Received a prompt reply that I would soon receive a quote. 4 days later - no reply. I called and the manager would only give me a quote if I came in and he could inspect the car. My request was based on the dealers review so all he needed to do is tell me what it would cost versus the BMWs quote. Well not sure what he was thinking but what a waste of time!!!!
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Marisa B Allen
These guys are courteous, friendly, and fair. They patiently explained all the items on my bill and completed the repairs in a timely fashion. You dont feel like youre getting ripped off, which is so valuable to me! The customer service aspect can make or break your experience with a company. My every interaction with them has been positive. Theyre my first choice car repair shop now.
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Denver Guy
Not happy with the service and tire pricing was way over what a big name competitor offers . Told the manager of the price difference and he acted like it was no big deal.....Well that lost you a long term customer as my family has four vehicles in our driveway. Matt work on that customer service thing might help you out down the road.
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Michael Carey
The gentlemen at this location are great. They installed a few bolt-ons to my truck and did a fine job. There was an error made on one part install, but they corrected the error promptly and made it right by me as far as an apology and taking the correct steps to insure I was satisfied with the next parts installation. You can trust these guys.
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Enbear A
AJ came to save me when I had a flat and no jack to change my tire even though he was suppose to go home for the day. These guys are very quick and friendly and when we got to the shop, Ryan fixed my tire then placed it back on my car. I went into the lobby to pay for their service and they said it was FREE! Holy crap I am impressed.
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Kent Roberts
Had a flat on 470 and limped (run flat tires) to Family Tire Pros, the nearest tire shop. Absolutely outstanding experience. They fixed the flat quickly and properly, and I was on my way a short time later. They wouldnt even let me pay for the repair. I will definitely bring my car back here again. Thank you!
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Jason Utesch
Had a great experience with Family Tire Pros. Joe made an appointment with me at 8 am. I dropped my truck off and received a call within half an hour outlining everything that needed attention. The work was completed professionally and on time! Thanks Joe A!!