Address: | 611 Valley St, Colorado Springs, CO 80915, USA |
Phone: | +1 719-227-7755 |
Site: | 5starmovingandstorage.com |
Rating: | 3.7 |
A
Anonymous User
I have nothing but good things to say about this company. We were renting a house for the past 2 years and the homeowners decided they wanted to move back in once our lease was up. My husband was/is deployed and I didnt have any family to help with my move. After reading all the horror stories online about movers I became worried about having to deal with the stress of movers possibly trying to rip me off. Well this company was AWESOME! They gave me the best quote and I emailed Melysa several times with questions and she always replied back to me almost instantly, heck I even sent emails after business hours and she would always give me a response. The movers came and were very quick and didnt slack or anything. I think they took maybe three 10-15 min breaks and they worked their butts off the entire time. I honestly have no idea how they were able to keep going at a consistent pace the entire time. They were all very professional and none of my belongings were damaged. As you can imagine with a deployed husband and 3 young kids, I needed all the help I could get. They quoted me for 5 hrs and I think it ended up taking 6hrs. In their defense, I had things that I didnt manage to pack because I didnt have enough time and they had to carry it piece by piece which is understandable and I was happy that they moved things that I forgot to pack. All and all I would highly recommend this moving company because they didnt mess around and waste time. They also were very accommodating when I said that I wanted to move that piece of furniture to a different spot in the room. They were extremely efficient in working together and getting things moved. I didnt have to lift a finger. Also these guys never mentioned anything about a tip or me having to tip, etc. I gave all 3 a tip and breakfast from McDs. These guys are moving large pieces of furniture, up and down flights of stairs this takes a tremendous amount of energy and they definitely earned the tip. This is a great local company and if I ever move I will make sure to use them. Also the guys who moved my belongings were in their early to mid 30s, this is in response to the comment below saying that they use "young kids". They also dont use "day laborers", the movers are all employees who have been with the company for a while and not random people picked up off the street. Also the day before the move I lost my $5 bill somehwere in the house and had no idea where it was. One of the movers found it and gave it to me. I hadnt even mentioned anything about misplacing my $5 bill to the movers. These are honest hard working guys who take their job seriously.
JE
Jesse Bowes
What a terrible experience. We hired 5 Star Moving & Storage for our move from Colorado Springs to Fort Collins. Initially, they were great to deal with, but when it came time for the actual move, everything went down hill. Our 2 bedroom 1200 sq foot move (plus garage) was estimated at 3 hours of packing on the first day and 6 hours of move time on the next with 2 people both days. Note that our place was no where near full - to the point where one of the bedrooms only had a very small computer desk. When the packers came, they told us it would most likely take 13 hours for the next day, not the 6 we were estimated (we pay hourly). Additionally, they said it would be very beneficial to add a third mover, which we did. On moving day, they did a pretty good job of quickly loading the truck, until they found out that all of our stuff wouldnt fit on it. They brought too small of a truck to carry everything; a good part of the garage as well as some smaller items from inside the house. The moving crew was unable to get in touch with anyone to mitigate the problem - whether it was sending another truck, renting a trailer, etc. The first business day after the move, I contacted their main office - I have been dealing with a lady named Aubra. She was incredibly rude and defensive, blaming us for the problem by saying we underestimated the amount of stuff we have. Again, remember that one of the bedrooms in a 2 bedroom was essentially empty. She said I had told her we only had 10 boxes worth of stuff, which I would have NEVER said. Especially since we were shopping around for 60-80 box moving kits. Aubra called back a few minutes later after talking to the foreman of the move. She told us that he had informed us that we would most likely need another truck or they wouldnt be able to bring all of our stuff. This is simply untrue. We were told about the need for an additional person, which we agreed to pretty quickly. If we had known our stuff wouldnt fit, we would have absolutely tried to find a solution before moving day. I simply will never use this company again, and advise anyone else to shop elsewhere. This has been by far the worst experience Ive had moving, and will now have to rent my own trailer or truck to get the rest of my stuff to my new home.
EV
Evan Schrock
We booked our out of state move 2 months out and when it came down to 48 hrs before the first pick up date we were told this would be extended to from 2-3 more days approx 48 hours before they were to arrive and pick up. Our house was packed and we had a new job to start that next week, not to mention multiple other appointments and deadlines based on this move. We agreed and started waiting until Tuesday. Everyone at 5 Star left for the Holiday weekend and we were not contacted or able to make contact until the following Tuesday. Monday night rolled around and still no call from the movers in regards to what we could expect the following day. We ended calling first thing Tuesday to see if they were still coming and what time we might expect them and were told that the movers wouldnt be coming until later that day from 1-3pm. We were left waiting again. 2:45 rolled around and still no one, so we called again to see what was going on and were told they would be another 30 minutes late. What ended up happening is that 5 Star was going to (unknowingly to my husband and I) send out their personal set of 3 guys ( very unprofessional) and very small moving truck to take our belongings back to their warehouse. These 3 young men went on to tell us how "dumb" it was to take our stuff back there and then theyd be moving it around again when a driver from Arpin Van Line showed up and could actually load our belongings to be moved to Texas. We did not let them to take our belongings in fear of how they might be treated and how long we might actually go without everything. We honestly had no idea what was going on at this point and this seemed to be the best thing we could do. We ended up left with little to no options. 5 Star took it upon themselves to call and accuse us of multiple wrongs, seemed unapologetic and offered no help. We felt they were unorganized and the customer service was below par. DONT USE THEM is the only thing I can recommend!