Address: | 4225 Sinton Rd, Colorado Springs, CO 80907, USA |
Phone: | +1 719-594-9887 |
Site: | johnsonstorage.com |
Rating: | 3.5 |
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Blaine Schneider
If you are considering using Johnson Storage & Moving Co (United Van Lines) for your move, don’t. I recently moved my family from CO using Johnson and they provided more headaches than any move should. Although the quote process went smoothly, almost nothing else did. The packers showed up on a Thursday (as scheduled) but struggled to follow simple instructions like label the boxes filled with items from one pile as ‘house’ and boxes filled with items from another pile as ‘storage’. The vast majority of our boxes were mislabeled, making our pre-packing organization efforts a waste of time. This made unloading extremely frustrating as we had to open and look through every box rather than being able to sort based on the labels. But at least the packers showed up… The movers were scheduled to arrive the following day (Friday). One would assume that since they sent the packers as scheduled the day before, the movers would also show up as scheduled. By ~ 9 AM the movers hadn’t arrived so I called the company for an update. When they looked at their schedule, they didn’t have me written down at all. I respect that they admitted to the mistake, but since this date was agreed upon months in advance, it is hard to give them much credit for owing the mistake. They said they would find us a crew for later that night, but our flight was that evening (which we informed our moving coordinator about – also months in advance). This forced us to have to call a neighbor and a friend to come over and monitor the movers for us. Not only did they waste our time, they wasted the time of our friends and neighbors. But it doesn’t end here… - They were only able to fit half of our items onto the truck, the other items had to sit in the garage until they could contract another mover to come and get them. - When the first shipment arrived, the driver forgot the keys to the trailer and had to use my tools to break into his own truck. - The second shipment was delivered over a week late and was horribly packed; even the driver said he had never seen anything so poorly packed. - They also double charged me for the move – they charged my corporate card and my personal card. They did get one refunded, but yet another hassle. - When I asked about getting a discount (not a refund, just a discount) for all the issues associated with this move, they refused. Unless you are willing to supervise the packers as they box up every item, deal with incorrect charges, and wait through various delays, find a different moving company.
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Rosa Schick
Horrible!!! Damaged and stolen goods! The packers stole from me and the movers did not properly wrap anything like couches and tables with proper pads or shrink wrap, no they used brown paper wrap for everything, just great! Below is the police report I filed with El Paso county! - My wife and I are currently serving in the military and moved from Fort Carson to Alaska. The army contracted Johnston Moving and Storage out of Colorado Springs to pack and load our household goods. Weve finally unpacked everything and noticed missing items. The only two items missing out of all our stuff was my two pairs of shoes. Now I am aware of who packed the room with the shoes in them, Larry Cross, of Johnston Moving. Now im not racist at all, but the man was african american, and those shoes typically are VERY popular with young african american men, and being that he packed that room and that those were the only things missing other than my wifes medication, which is also commonly stolen, he is the person I am blaming, the other packer was downstairs the whole time. The Oxycodine was placed on the counter in the kitchen that I specifically stated not to remove anything from, as everything on that counter we were taking with us in the car. I reported this to the moving company right away because I noticed they were gone soon after, but I was informed to submit a police report. I waited to file a report until we arrived in Alaska so I can see if anything else was missing from our home goods, unfortunately there was. So what ever we can do to settle this, I am willing to do and once again the name of the man who I feel is at fault is Larry Cross.
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James Hilliard
Outstanding service both in the planning and throughout the move. Kept us informed of the planning stages leading to the day of the pack out. Carefully coordinated the delivery date and timing leaving no guesses. Absolutely the best move weve experienced of the 18 moves in 30 years. Justin coordinated the contract taking time to explain and respond to questions for clarification. Provided excellent customer service. Belinda managed the move from pick up to delivery with great skill and some of the best customer service we can remember. She is an excellent example of superb customer contact. We always felt at ease speaking with her and knowing we were being cared for during this stressful time. Our driver, Ken, was the best. Friendly, very courteous, efficient, and with an excellent sense of humor. He kept the load and unload teams working safely and efficiently throughout but took good care of them as well. All of the team members appreciated his management of the load and unload process and how he worked to gel and bond them into a smoothly operating team. He checked items as they were loaded and unloaded to be sure they were handled properly and safely. He kept the areas clean around the trailer as well as in both the pack out and delivery homes. He and Belinda were professionals in every sense of the word in managing the move. Weve recommended Johnson Storage to many of our friends who are considering moves. We certainly hope they take advantage of this excellent organization. Thanks to all.
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Darren Harlan
****UPDATE***** Opened wifes china that they were supposed to repack as I specifically told them that and listed as high value items. They threw the box into another box and smashed almost all of it. This was her grandmothers, very sentimental and she is devastated and these a**holes dont even care!!!!! *********** I cannot even express how dissatisfied I am with how this company handled my move. Misleading information on insurance, laziness on packing loose garage items, told wrong cu/ft on truck so I didnt rent a storage unit big enough until it was full they decided to tell me it wouldnt fit. Called GM and he was nothing more than an unhelpful pompous, arrogant person. Would not help and now that theyve been paid in full have wiped their hands clean. Scratched my Harley by wrapping it in blankets and using straps and wont do anything because they misled me into believing my homeowner would cover it. Well, they wont cover damage to something the movers did. It covers a catastrophic total loss, not item by item!!! So if you want my entire review, go to Yelp and do a search for Johnson Moving and Storage. I was unable to fit my entire review on here, but bottom line. MANAGEMENT SUCKS!!! **Go to Yelp and search Johnson Moving & Storage for my full review. Limit of characters on this one.
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Chris Green
MILITARY BEWARE YOU WILL BE DELAYED RELENTLESSLY IF YOU TRY TO GET FRV ON A CLAIM. It started when they woefully underestimated the job. They sent a 3 man crew to fully box, and load up a 2400 sq. ft home to crate and ship overseas. Only 2 of them actually carried or packed anything. The other guy was in charge and only put on stickers and logged items on the inventory. On the second day, they stayed until after 1 AM. I had to help load to get them out of my house. They forgot to pack up all the items in my back yard, patio set, bbq, etc. and when called on it, asked if I could deliver the items to their warehouse! They are required to provide Full replacement value insurance on all military moves. When my goods arrived in Germany, they dropped the crate that contained my Grandfather clock. I sent photos, letters from approved appraisers and repair services (all supporting the total loss) and quotes for a new clock. They outsource their claims to a storefront email center in CA that only corresponds via email, fax or snail mail and they deliberately take 2-4 weeks between responses. After 2.5 years of hassle by their hire deception company (Claims Adjustment Technology)I have only received offers for HALF of what it costs to replace the clock. BEWARE.