Address: | 2190 Southgate Rd, Colorado Springs, CO 80906, USA |
Phone: | +1 719-645-7570 |
Site: | ontheborder.com |
Rating: | 3.7 |
Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM |
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Damon Walker
I consistently receive poor service here. I keep trying, hoping something will change. But it never does. I had to track down the hostess after half an hour because our server still hadnt even introduced herself, let alone taken drink orders, but she perfectly maintained the five tables seated around us. And we had our three kids with us. So the hostess gets the manager and the manager gets our chips finally and drinks. Then the manager takes our order. Finally our server shows up to deliver half the food and she has a bad attitude, blaming it on the hostess because she thought another server was supposed to be taking care of us, which is bull because we were in the middle of the area she was working. The manager had to bring out the other half of our meal. That was the final straw. It was our anniversary. Id rather make the drive across town to the other location than set foot in here again. Good managers dont make up for crappy servers with a bad attitude. My mom waited tables and I know that servers depend on tips, but I just couldnt justify giving her the 25-30% my husband and I happily shell out for good service. She got our change. Ill stick to El Super Taco from now on. Its closer, cheaper, better food, and excellent service. Sorry. Ive tried too hard with this location.
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Kyle McCool
Walked in to a moderately, but not overly, busy restaurant. Hostess seemed as though she was brand new or untrained. Offered my party of 5, with one infant, a four person table... I asked if I could sit in the booth some 4 feet from the table "oh... ok. Sure." About 20 minutes later our appetizers arrived sans the margarita that was ordered. About 25 minutes in said margarita arrived. 50+ minutes in food finally arrived. Except for one meal which wasnt brought out and the one meal that was screwed up. The missing meal, when it arrived, was a culinary abomination. Requested to speak to the manager and he refused to come to the table saying he was busy "working the line." Rest of the food looked as though the dishwasher made it (see attached photo). Thanks for nothing Matt (said manager that refused to address out concerns).
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Donald Kyte
I love this place great food and awesome staff but i have to rate this badly today. There was multiple groups of 2s waiting to be seated and half the center area was emtpy. When I arrived they were cleaning it and it took 20 minutes for them to clean what seemed to be easy table to clean as there were no glasses or plates visible on them. Finally after at least 5 minutes after it had been cleaned, they started calling groups slowly. I dont know if this is managements fault or lazy hostess but when customers look at empty clean tables for a long time that fit what they need while noone is called makes for angry customers. Empty tables and long waiting lines make for decreased profits. On the plus side, everyone is extra nice as always and when seated they mention the specials of the day which is a plus for ownership
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Armando Rodriguez
On the Border is a Tex-Mex take on Mexican food. It was once a great place to go but now its just another chain with nothing inspiring. The food is prepared well and it tastes good. They are consistent with everything they do but theres nothing outstanding about it. Its definitely above the fast casual places like Chipotle or Qdoba but just barely. The drinks are great. Even their $2 margaritas on tequila day were tasty flavorful and you could actually taste the liquor but their other margaritas seen like just a cash grab. If anything, go for the happy hour but if you want exceptional Mexican food or even Tex-Mex, go somewhere else. Corporate greed had sucked out the soul this place one had.
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Glenn McDowell
The only thing good so far is Jake the server has been very attentive with water and chips during our almost hour wait for our food. My wife and I have been in the restaurant and bar industry for over 45 years combined and this is bad. The table next to us just got their soup and we were sat over 30 minutes prior. I have plenty of free time to write this. The mens restroom was filthy. As a restaurant manager I could never imagine letting this level of poor service happen. We are about to walk out if we do not get our food by the time I finish this. Hope this helps. Leaving now!!
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Danielle Hustead
Slow and poor service. The carnitas tacos and chimichanga tasted like the meet was cooked and reheated from several days ago. Had a hair in the salsa and the rice could not be swallowed. Worst idea ever to stop here while driving through town. Manager was nice and also took 10% off the bill but we didnt even eat 1/4 of our meals. We bagged it up, dont know why, probably will pitch it. 4 stars for what seems to be a customer service friendly manager but 1 star for staff and poor quality of food.
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kay bannister
Have been going to the south gate. In. The boarder for a very long time. Tonight topped all The food was. Hot straight from the kitchen. Service from the Time time we walked in the doir could not have been better the food from the time we ordered till our food was delivered to our table was around ten minutes. Kudos to the cook. The chips were very warm. Our family has gone here at least sixty times over the last several years tonight was by far the best over all service we have ever had.
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Ronda Breckel
Kids meals were fine. Kitchen screwed up both our dinners. Asked for one thing got another. Drinks and food came out screwed up too. Kids were almost done before the server came with their drinks half filled. Manager never spoke with us just comped 5 bucks off our dinner. Are you serious? I couldnt even eat my meal, so now i have to go get another supper not the bomb but totally bombed. Crappy food crappy server should have saved my damned money and gone to three margaritas.
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Ann McPeters
If I could give this place a zero I would. Our first waiter decided to leave because he had better things to do. Ordered a burrito and the green chili was so acidic my tongue was burning. I hate and never complain about food but this was beyond bad. So I asked for some red sauce to cover it up/dilute it and the red sauce was some weird tomato soup tasting and looking thing. My boyfriend found a bone in his chimichanga too. DO NOT EAT HERE.
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Christy Lumberg
The food was good ....That being said tonight my husband, 2 young children and myself had hands down the worst service we have ever experienced. Unfortunately I do not remember even being told our servers name. She had a bandaid on her left cheek. Never in my life have I not left a tip for the person serving me. Well tonight that changed. She received 25¢ and the gentleman who actually help us through the evening received the actual tip.
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Eric LoGiudice
Very sad this trip, had to get up to get salsa, then go and get chips , get up to get napkins waited 35 minutes for our appetizers which one dish came burnt (empanadas) explained this to server and he stated Ill leave them here for you to try 10 minutes later he asked if there OK offered to re do and at this point over 45 minutes have passed ......... not , took it off the tab but really ... very disappointed