Address: | 7540 York St, Denver, CO 80229, USA |
Phone: | +1 303-286-2766 |
Site: | uhaul.com |
Rating: | 3.2 |
Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
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Lisa B
There needs to be an option below Poor. I used the UBox service to ship from California to Colorado. Terrible service in both locations, and the national call center as well. I ordered online on 3/2 for delivery on 3/19. I promptly received an email confirmation of my order scheduled for delivery on 3/19, and stated that someone would be calling me to discuss the best time on that day. About noon on 3/19 I had still not heard from anyone. When I finally was able to reach someone (they force you to talk to someone local about your delivery, yet whenever you call their phone just rolls over to the national call center, who cant help you), they said well YOU never called to schedule the delivery. Huh? I could go on and on about the terrible service by the CA office every step of the way, but will fast forward to CO. My UBoxes arrived at the York location on 3/28, yet the earliest they could deliver them to me was 4/4, a week later (meanwhile I am sleeping on an air mattress every night knowing my bed is only miles away). Then they let me know on 4/3 that their delivery truck broke down, forcing me to reschedule my movers. I cant even tell you how much phone tag there was, once again always rolling over to the call center, who cant offer any help at all. By the time the boxes were delivered, I was at 12 days, when the contract states 10 days max. Then they told me the boxes would have to sit on my property for another week before they could pick them up again. I told them there is no way my HOA will allow that. What a nightmare dealing with them. I will never use U-Haul again. I used PODS two years ago, and had a flawless experience for about the same price. One number, one agent, handled my entire cross-state move. Do yourself a favor and use PODS. U-Haul is trying to compete in the pod market. But they do not have it together, and do nothing but make already stressed movers far more stressed. One of the worst customer service experiences I have ever had, and that should not be the case for nearly $3,000 spent.
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Joshua Thompson
Abysmal. Shameful. Dreadful. The management overseeing this location, whoever they may be, is unreachable. Uncommunicative. Uncaring. Ive been waiting a month to hear back and have called over a dozen times. Still waiting. I originally tried to reach them after Id called on a Monday, having tech l received an email stating my storage unit was past due. I let them know Id call in to make the payment Friday when I got paid. They said that was fine. Tuesday, the next day, I got an abandonment letter. Tried immediately to call them, got forwarded to a call center. Asked that they call me back. Called the next day and the next. Nothing. Eventually, I made the payment to the call center, hoping my unit was okay because I could not reach the location and they would not contact me, no matter how many messages the call center left for them. They opened tickets that they said required the location to call me. They went unanswered. I was given a reference number to use and theyve been annotating my account with each call. Still Ive heard nothing. I made my payment manually for this months rent yesterday, and it authorized on my card for $20 more than it should have. Called and got the call center again, who said it shouldnt have. Still waiting to hear back from anyone with a clue. Long story short: dont get anything from this location. Stay away. Warn others against doing business with these clowns. Avoid at all costs.
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Ashley Naylon Murphy
Never using Uhaul again. This has been the worst experience moving that I have ever head to deal with. I have spent more time trying to talk to someone on the phone who knows what is going on to get no answers and just be transferred. We used a U-box from Florida to Colorado. First of all they had no record of us going to the store and booking it. We called back the next day and it took them an hour to figure it out. When we arrived in Colorado we called to have our box shipped to our new place, which took another hour to figure out where our box was in storage and being transferred multiple times. When our box did get to Colorado the truck driver dialed the wrong number so the assumed we werent home. My husband had to go to the facility and figure out what was going on. And now I am trying to get the U-box picked up to not have Mile High answer their phones and being transferred 5 times to still have no answers. Thank you for making this more stressful than it needed to be. I hope in the future they learn that just because you talk to a human being for 1 minute to have them transfer you to another to do the same is not customer service.
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Ty Thompson
Was overcharged for storage in May to my autopay account, more than a week later it is more of a mess than when I first called "customer service." Cameo Peterson, the person who seems to be the manager, is unreachable even by his own customer service department - no response to emails or calls from them to his cell phone. The last action he or some manager took on my customer service dispute resulted in more mistakes and more overages. All I get is the "Im sorry but I cant do any more from here" or "it will take a few days" or "the manager has the day off" routine. All calls for this location are routed through a customer service center, so the actual management can effectively deflect or ignore any problems or inquiries. I wish I could say they are just bad, but they appear to actively hate their customers. If you want to pay for that, more power to you.
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Ben Patterson
Just as the other two comments below, I was dealing with U-Boxes. They were picked up on 5/30 and dropped off at this location on 6/1 and never even shipped, even though I begged them to charge my card and ship the boxes, til 6/11. ??? Uhaul websites states that it takes 7-11 days for delivery, what they dont tell you is that you personally have to track down and find the shipping location so that you can verbally tell them to ship the boxes. It still might even take those ignorants a week to figure out that you wanted them to ship. Horrible!!! Use pods or ABF. My boxes are not even scheduled to be delivered til about 6/20! We bought air matresses, pans, and clothes. Plan on doing the same...
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Jerry Hollingsworth
Slow service but I worked with them and was patient, they were apologetic but considering the amount of employees present they should have been faster. Be sure to Check the Gas Guage if you rent a uhaul, the amount of gas in the tank did not match the amount on my contract. My contract stated there was more gas in the tank then what was actually in the tank. Seems like a way for them to get you to pay for gas you didnt use, theyre not accurately inputting gas levels. Check the gas gauge before you take off and if its off, take a picture of the gas gauge and head back in to have it fixed. Dont pay for gas you didnt use!!! Check your gas cap and make sure its tighten all the way, mine wasnt.