Address: | 9171 Westview Rd, Lone Tree, CO 80124, USA |
Phone: | +1 303-768-8830 |
Site: | sudsfactorycarwash.net |
Rating: | 3.3 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–5PM |
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Chuwen Huang
Ambush outside the restroom!?? In my experience, the cheapest car washes get the cars clean, but the more expensive washes and details have much less value. I only rate it one star because of one terrible customer service experience. I brought the car in for a basic wash only, paid full price, ($8.99) then went to the restroom. Upon exiting the restroom, a woman in upper management started to hassle me about the crossed off license plate number on the ticket. In the past, I had asked the greeter/attendant to put a different license plate number from my other vehicle, so I could get the $2.00 frequent customer discount. Every time I asked, the attendant would cross off tte plate number and put the one I asked for. On this particular time, I crossed off the license number, and put the number of my other car. Anyway it had been more than 14 days so I didnt get the discount, but I didnt complain either. I just walked out of the bathroom and was surprised by the angry voice of a woman in upper management. Long story short, it could have been handled much better, I will continue to use this car wash because it is convenient, and reasonably priced. Dont expect good customer service, and who knows, maybe youll be ambushed outside the bathroom.
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Anonymous User
For a basic exterior wash the cost as of 4/09 is just $7.99 for a car, $8.99 SUV (we have both). You pull up, get out, they put your car through the auto wash, hand dry it, including the door jams and armor-all the tires. All in about 10 minutes on an average day. The vehicles come out very clean for a basic wash. Fast and reasonable priced. Upgrade washes can get much more pricey $20+ range. For example, they add $5 for detailed rim cleaning and oftentimes it looks no better than what the machine does (because they are not very detailed when they are busy), but adds 63% to the price of a car wash. I also get the full $185 detail once a year in the spring and they do a SUPER job. Well worth every penny. They clean every nook and cranny from the engine area to the cup holder cracks. Perfect after a nasty Colorado winter, especially with a tan interior.
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Kelly Watson
I got an interior detail on my minivan. While I did my best to clean it up a bit before hand, the damage of carting 4 kids under the age of 5 around had done its damage (thing apple sauce spills, ground up goldfish etc.), especially under the car seats. I expected to still see some residual stains after the cleaning, after all, even when I bought this car it had some residual stains. When I came to pick up the car I was shocked by how spectacular it looked. EVERYTHING was spotless, no more stains of any sort, no sticky goo in the cup holders, it looked as if this car had never seen a kid in its life. I doubt the car looked this good when it was brand new. I would highly recommend the interior service, it was reasonably priced and restored my car to a level of clean I didnt believe was possible. THANK YOU!
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John Berry
This used to be a pretty decent place to get your car washed but not anymore. Now its just another sub-standard business trying to nickel and dime you to death in hopes of adding another buck to the bottom line. Their latest move is to insist that a hatchback is an SUV so that they can up-charge you for a crappy wash. A Honda Civic is an SUV? Seriously? The one I drove through wasnt even a hatchback for that matter but I got nothing but a load of lip from the attendant when I brought that to his attention. Had the wash been greed quality I most likely would have let it slide without the negative review but the dirt left on the rear of the car and the piss-poor job on the interior requires me to speak up. Dont waste your money here unless you have enough to foolishly throw it away.
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Brendan Humphreys
Worst customer service ever. Was accused of trying to scam them and called a liar because I got a new temp tag due to the fact my car is brand new and paperwork was not submitted correctly by dealer This girl at the register was screaming at me card around the corner put her finder in my face because I got upset and started asking her why she was screaming at me and accusing me of being a liar and scamming them. His is the same girl that changed my plates that were registered in the system to my account because she claims someone told her do do it. And management could care less!. Are you kidding me! Good thing I got everything on my camera! What ever you do never come here they are horrible. I have never been this embarrassed and upset about bad customer service in my life!
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Victoria Bourgeois
I went here earlier this afternoon and got the platinum wash and it honestly was not much better than if I had run my car through a drive thru wash and was double the price of that. There was some black smut near one of the rear tires which was one of the primary reasons I took it for a wash and they didnt get it off. It took me only a few minutes to clean myself, but if Im paying for a car wash I dont expect to have to finish the job after the fact. Also didnt look like they did much to my rims other than squirt some stuff on them. Service was quick so if youre just looking for a quick rinse, its good for that, but if youre looking for a thorough cleaning Id go for the detail or take your car elsewhere.
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Kirsten Torchalski
If you care about your car, dont take it here. The staff are really friendly but the quality of work is so disappointing. I purchased the Platinum Wash earlier today, and heres what I got: --Dirty water spots and dirt smudges left on black exterior trim of vehicle --Custom interior floor mats were WARPED after being washed - these will cost hundreds of dollars to replace --Floor mats were left with pools of water in them --Rear cloth seats were covered in dirty water spots I am so upset and will need to go through and handwash everything. The wash did more harm than good. I was excited by the convenience and pricing of this place, but unfortunately I will not be back.
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Logan K
I have seen very few places that take less care when washing and cleaning a vehicle. My drivers seat frame is now basically ruined thanks to the young women who cleaned the inside of my windshield. She proceeded to sit on the side bolstering of the seat while she washed and dried the inside of the windshield. Im now left with a folded over drivers seat from an 18 dollar car wash. When brought up to management the excuse was "well thats the seat that gets used the most" I cant imagine bringing my car here ever again.
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Bradley Farr
Overpriced for what you get....It was $20 for a small SUV to get a wash with the under body wash included.....yes they vacuumed and attempted to dry the car....no it was not a good job. one guy would walk over wipe down one panel and then move onto another vehicle then someone else would dry one and move on, it leaves a lot of missed spots, same with the vacuuming. My advice get the ultra premium gas station car wash and vacuum and dry your self for have the price and same amount of time.