Coral Reef Academy

Reviews 3

DO

Donny Gilbert

The first signs that something was wrong was when I was informed the daycare had given my son a bottle that was not his. I walked in one day to one worker playing with another baby girl with a pen and lightly tickling her face. The same pen next to the changing station that was used for daily poop reports. A mobile baby crawled up to a non-mobile baby and hit him across the face with a toy pretty hard. The baby cried the entire time I was there and I watched them move the baby who was hit to the other side of the room and placed him alone on the floor. They told the other baby “not nice”. My son came home before he even hit his two-month mark with a daily report that said he had eaten solids. I would take him home and check his diaper and it hadn’t been changed in so long that his poop was glued to his diaper and skin. When my son developed a rash we were asking that the daycare slowly ween him to another formula as we were doing at home. When I had asked him if he needed more formula after telling them to go back to using Enfamil, I was told that he was just being given what the daycare provided because he ran out. I was never informed of him running low or even out of formula. I found out the hard way baby powder was being used on him as it created a sludge in his neck after doing what the doctor told us to do for the redness that was occurring. I heard an employee from another room discussing in the front office how to write home a report that a child had climbed onto something and got hurt. The office warned the adult or teacher to change the wording to a ‘self-injury’. Not what I want to hear as a parent. The adults in the infant room would correct each other in front of me. “You know you can’t put a baby in the crib with a bib on!” It really had me thinking… what else are you incompetent about? #10: I got another form stating that my son had eaten solids. Having dismissed the last one as a made up form, I had found after hours of pain and a suppository, my son had his first solid poop before he was even three months old. #11: After surprising them when I had gotten out of work early, I had found my son screaming in a room where his soft cries were drowned out by many other babies. He had not eaten in 5 hours. He eats every 4 hours, and sometimes 8 ounces. I started becoming emotionally overwhelmed when I was told he never smiles. He only smiles and laughs at home and rarely cries unless hungry. The last problem still gets me worked up and I guess I should have listened to my instincts sooner and stopped seeing any of the concerns above as minor. They had recently implemented a no blanket rule so that no parent could say another baby was seen using another baby’s blanket. I walked into the facility and looked around at the full room and could not see my son. I stared at a baby in a walker near the door crying in the corner trying to figure out how to turn the walker… Snot running into his mouth... A worker noticed me looking at him and had told another worker to wipe off his mouth. I looked at another screaming baby who was doing tummy time with full chunks of boogers and snot on her face and she told the lady to wipe off her mouth too. I suddenly realized my son was completely underneath one of their standard daycare blankets in a fold out bassinet. You couldn’t see his entire body or face. When I realized it, I hurried to pull him out. He was sweaty from the heat of not getting air and from crying at the top of his lungs with his eyes shut. They informed me he was OK and just fighting sleep the entire day. He has not been back since.

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Angela Heller

Had an incident one morning while taking my 1 year old to breakfast. I asked for his cup and was handed a cup that was not what I provided the day care with. I let the lady know it wasnt his and she responded "It has his name on it, this is the one he has been using." OK so they lost his cup, no big deal. BUT the cup she handed me was DIRTY, it was crusted with leftover food and still had liquid sitting inside the cup. I was upset and the director walked in and I let him know my problem. All he could say was "I assure you we abide by the utmost standards and your son would not have been served a dirty cup." This is a LIE because had I not been there she would have handed someone else a dirty cup who wouldnt have looked so closely and filled it with milk. They were discussing the cup situation and the lady said, "whoever worked last night did not wash the cups." I looked around the cafeteria and watched multiple children sitting with their cups that were most likely NEVER WASHED the night before let alone even their cups! His solution was for me to buy another cup and he would pay for it. MY biggest problem was that had I not been there my child would have been drinking from a nasty DIRTY cup. They failed to assure me anything except that they are unable to abide by health standards and cannot take responsibility for THEIR mistakes. Ever since that day they were very unprofessional towards me and made me feel very uncomfortable to even bring my child to their facility. Their employees and head staff are lazy and irresponsible if they cant even handle to WASH a childs cup and CHECK to make sure their employees are doing their job correctly. I had to remove him from the daycare due to the negativity and didnt want my child to suffer as and outcast because THEY gave him a DIRTY cup that THEY didnt clean and I brought it to their attention. Its my job and my right to speak for my child and they did not respect that right and showed a lack of professionalism during and after the incident.

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Kaitlyn Markiewith

We switched our 18 month old daughter from Pineapple Cove to Coral Reef Academy 3 months ago and absolutely love it! No complaints at all. The daycare is very clean, the staff is genuinely nice and honest. My daughter is always happy when I drop her off and happy when I pick her up, she never wants to leave when she sees me walk into the room at the end of the day because she is always having such a great time. Her hands, face, and nose are always clean, and she has never had a soiled or wet diaper when picking her up. We love her teachers. There is always at least one teacher sitting on the floor interacting with the kids, not just standing over watching them. They give her dad and I a full report at the end of the day upon picking her up. They are great at keeping tabs on the kids at all times and extremely good at keeping up on washing their hands! When our daughter was at a previous daycare she was sick every single week, her hands and face would be visibly soiled everyday, and was constantly getting hurt. Since she has been at CRA they have her wash her hands when coming into the room and whenever they switch rooms or come inside from the play ground, and before/after eating. And since she has been here she has not been sick and not gotten hurt once. Several people recommended CRA to us and I really wish we found them sooner!! She has learned so much in just the few months she has been at CRA. We would recommend them to anyone. They are the best !!

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