Goodyear Tire Plus

Reviews 3

AU

Aubrey Jordan

I arrived at Goodyear Tires Plus to have my check engine light diagnosed. I live a block from the shop so I dropped my car off with the assurance that I would be called with a diagnosis within a half an hour. I waited an hour and a half with no phone call, so I decided to check on the status of the diagnosis. I was assured that the man helping me, Charles, was putting together an estimate and would call me back. He called me 20 minutes later to tell me the repair would cost about $180: $83 for the part and over $90 for an hour of labor. I told him I would call him back with an answer. During this time, I checked on the price of this part online and through Autozone. Autozone sold a original fit, Bosch oxygen sensor for about $42. There were many other such oxygen sensors from less well known brands for about $20. This seemed like a strange inconsistency, so I called back asking why they charged so much for the part. He gave no answer and simply said, "Do what you want, tell us to repair it or dont". I was surprised and expected him to at least offer some sort of defense of this policy. To this, he implied I was lying about the price of the part and asked which Autozone I had called. I told him I called both the Autozone on 2255 S. Western Ave. and the one on 2449 W. North Ave. and both had this part. He said he would investigate and call me back within 20 minutes. I waited an hour and received no call back. I again decided to call to check on the status of this inquiry and was twice put on hold for over 15 minutes each time, neither time I was able to speak with Charles. The third time, I called back from a different number and he answered: it was clear he had no intention of helping me and was avoiding my request. I was fed up with this shop at this point, so walked over to retrieve my car. Upon walking in, I asked Charles if he had actually called the Autozones I had told him to call: he said yes, but that the cheapest part was for $60. This was a bold-faced lie. He said that their shop would use this part, but that they could not provide a warranty for their work. When I asked what this meant, he said that if they made a mistake during the process, I would have to pay more. This seemed like an excuse for shoddy workmanship and an outright attempt at extortion as the part itself was under warranty from Autozone for an entire year. When I told him this, he clearly became angry and walked away. I had to ask another employee to help me get my car to leave, but apparently, my key had been lost. I could see my key from the seat I was sitting in, and it was obvious that the employees were making a show of looking for it, trying to delay me and hassle me. I was ignored during this process and after about 30 minutes, they miraculously found my key. At this point, a car immediately pulled behind mine in the lot, blocking me from leaving. The key to this car was also "lost" and it took another half an hour for them to find this key. All the while, Charles was in the waiting area flirting with a customer and unable to help retrieve the second lost key. Eventually, after being scowled at by the staff this entire time, I was allowed to leave. Let it be said that this entire ordeal took over four hours and the only work that was actually done was to diagnose a check engine light. This was the most rude and deliberately unproductive and unhelpful staff (Charles in particular), that I have ever met. If I owned the business, Charles would be summarily fired. Let it also be known that later that evening went to Autozone, purchased a Bosch oxygen sensor (for $42), and installed it myself in under an hour. Why trained mechanics insisted that it would take at least an hour is beyond me. In all, this was the worst customer service experience of my life. Please do not use this shop.

DO

Dolly Chen

I took my 300E Mercedes to Good Year Tire Plus located at 1806 S Wabash Ave, Chicago in August for the diagnostic of problems relating to the Check Engine light being on and misfiring. I also brought two parts (one is computer) there and told one of the employees that those original parts were changed from my car by another shop in August 2015 but were unsuccessful in solving the problems. By telling them the history of my car I just wanted to know if they were capable to fix it. “No problems!” It was the answer. I left my car there. They changed the Alternator and Oxygen Sensor and charged me $875.00 and told me the problems were solved. But as picking up my car on the way back home I found it remains the same: Check Engine light still on and it continued to misfiring. Obviously the car was not fixed at all. Even though I showed them the remaining problems, they insisted that the car was fixed. They said Check Engine light was still on and it was still misfiring because the computer was changed, without original computer code they could do nothing. One employee even asked me to go back to the shop that I used its service last August to have my car repaired. It happened more than three months ago, I tried to put it out of my head, but recently as passing by the Canal Street near Chinatown I found Good Year Tire Plus advertisements are still posted there and even fancier than before and saying they can fix Mercedes. I think I should speak out to let people know of how I was treated at that shop: from day one they knew the original computer of my car was changed and told me they could fix the car, but after charging me $875 they said they could not solve my car’s problems because the computer was changed. Clearly they not only lack of least business ethics but also their morals are problematic. I hope my lessons will prevent others to fall in the same trap as I did in Good Year Tire Plus located at 1806 S Wabash Ave, Chicago.

DA

Darren Goodson

So, a nail was stuck in my tire. This Goodyear plugged the tire. A week later this same tire is low. Yesterday, I take the car back to Goodyear to see if they can fix the bad plug. Mind you, plugged tires are now actually illegal in IL, & Goodyear should have patched the tire from the inside. Nonetheless, after waiting 5 mins, manager asks if I have the tire lock key. I told him no, not that I know of. I speak with technician, & his first words are, "You dont know where the tire lock key is?" "Do you even own this car?" "You are the owner, but you dont have the tire lock key?" Taken back at his tone & line of questioning, I told him sorry, Im a lawyer, I dont do this for a living. Ive never been asked for that key. I then overhear the manager telling them to get my car out of the garage. Without the key they could not check my tire (without a $145 charge for a universal removal, but then if I had a flat, I would not be able to remove the tire). So we leave. I call my dad, and he says to check my spare, the lock key was right there. So during the 10 minutes that the manager and technician were trying to presumably make me feel stupid because I didnt know where the lock key was, no one ever suggested checking the spare? Seems like as a Tire Specialist, this may have been the first place to look no? So we go back to the store after finding the lock key. I ask a different manager why wouldnt anyone have suggested taking a look at the spare for the tire key? Manager says "you were back there too right?" This is the service I received after Goodyear gave me a "bad plug." Instead of trying to offer help and to fix the situation, I got the exact opposite. I left after exchanging a few words with the manager and will never come back to a Goodyear store after this. The service and management were about as bad as it gets. I wouldnt even give them 1 star...

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