Louisville Marriott Downtown

280 W Jefferson St, Louisville, KY 40202, USA

Address:	280 W Jefferson St, Louisville, KY 40202, USA
Phone:	+1 502-627-5045
Site:	marriott.com
Rating:	4.3

Location

Photos 100

Reviews 4

Emily Kaltman

I stayed here during a company conference, and overall it was a very positive experience. However, I am writing this review because my positive experience with the Louisville Marriott Downtown continued well past checkout! After arriving at the airport around ~8:30 pm, I realized I had left my cell phone in the taxi that brought us from the hotel. I called the hotel valet with a coworker’s phone to find out which taxi company brought us so I could report the phone missing, or if the taxi would potentially return to the hotel after dropping us off. Luckily, the taxi returned to the Marriott and the valet, Wes, got my phone. Without hesitation, Wes raced to the airport to return my phone to me before my flight. Unfortunately, there was another time constraint at play. The TSA security line in Louisville was scheduled to close promptly at 9 pm that evening. They shut the machines down and close the security gate, so no one (and nothing - even a cell phone!) is allowed through after 9 pm. Even after pleading/begging them to stay open a few minutes longer, and telling them that my phone was on its way, they refused to keep the line open because they didn’t get paid overtime for it. They were incredibly cold and unaccommodating and in stark contrast of how Wes was treating the situation (with urgency and respect!). I begrudgingly went through the security checkpoint at 8:57 pm, knowing that even if Wes arrived 1 second after 9 pm, I still wouldn’t be able to get my phone because of the TSA! Of course, the second I passed through security (I don’t think both of my shoes were on yet!), Wes called my coworker’s phone to tell me he was at the airport. Risking a parking ticket out front (he took his own car, not the Marriott’s), he literally RAN through the airport to get the phone to me in time. Unfortunately, it was 9 pm. It was almost out of a movie. On one side, Wes was running toward the gate, my phone in hand. In the middle, the gate closing off the TSA area was lowering from the ceiling (kinda like those mall gates). On the other side, I stood helpless, realizing that he was already too late and despite all our efforts TSA wouldn’t let the phone through. Only after I burst into tears out of frustration, the Louisville TSA somehow found it in their dark hearts to allow my cell phone to pass through the X-ray machine (which took all of 5 seconds of overtime!!) and hand it off to me. It was all very dramatic and we made it to our flight right on time. From the other side of the gate Wes had made me promise to write a positive review online, so here it is. TL;DR: Thank you so so much to Marriott valet Wes, for your heroism that evening!!! And Louisville TSA sucks.

Joy Mitchell

The night clerk was very rude to me and my guest. After driving from Atlanta to Louisville we were exhausted and ready to get to our room at 1 am. I gave clerk my card which was a gift card. He took it and then told me the hotel policy prohibited him from excepting a card that did not have my name on it. I had never heard of this policy before as I have stayed in Marriotts around the USA, but I complied and paid the almost $200 bill. As he was giving me my change he spit on the money and asked me "Do you want this?". I was so disgusted and outraged about his actions. He seemed to be very prejudice against me and he behaved from the start as if I were asking him to stay in his MASTER bedroom for 2 nights. When I got up to the room the shower drain was stopped up the water wouldnt go out so I had to wait 1 hour for a staff member to come work on the shower so we didnt get to bed until 3 am. The next morning I promptly summoned the Manager and she behave just as unprofessionally as he did when I requested a refund and checkout. After that I knew I couldnt stay another night so I checked out. When I arrived at the Hilton around the corner I was prepared to use the same card I intended to use for the Marriott but the card was decline. I went up to my room at the Hilton and called the card and discovered that the night clerk at Marriott had indeed swiped the card for $183 and had intentionally took my cash money as well for a grand total of $366 for the less than acceptable room stay. I couldnt believe he had actually committed a theft at the Marriott. I promptly call the manager back and at first she refused the call but I was very persistent and insisted on speaking with her personally. Finally she got on the phone and I inquired about the double charge as she had refused to give me a refund earlier. She could not explain why the night clerk had charged a card that he had to me by policy he could not accept. This was a NIGHTMARE at MARRIOTT. Now Im really afraid to give anymore of my business to Marriott or its affiliates. So stay at your own risk and dont be black in Louisville Kentucky while staying at the Downtown Marriott!!!!!!

Ankit Parikh

I have been here for better part of 6 weeks first off for those who complain about no breakfast to my knowledge full Marriott dont have free breakfast as far as the concierge lounge I only have two complaints 1. I wish they had more desert if you get there at 9 there is no desert 2. I wish they had yogurt in the morning to make a parfait both of these are minimal complaints. The view is just amazing the service is awesome I do find champions a nice place but considering it wants to be a sports bar a bit pricey for typical bar food $14 for a woodford seems high. I dont park here I park next door for 10 bucks and takes the tunnel so thats a bit dispointing for the cost difference. - Update First Off I dont write to many reviews but I had to write this because of the quality of this hotel which is 30 percent the quality of the room, 20 percent location of the hotel, 50 percent is the quality of the staff. Kellie has been an amazing representitive of the hotel, but again the hotel value comes to the staff, never have i walked in without atleast 2 people saying hello, never have I walked up to the concierge lounge looking for something has atleast 1 person not asked what I needed and tried there hardest to accomodate me. I do have to admit I complained about desert and I was suprised in my room by a four item desert plate specially made, I will be sending the bill for me to buy new clothes!!!! I have stayed at other hotels in downtown including marriot properties the slight increase in cost is worth every penny, after a long day coming back to comfort is priceless

Rebekah Thueme

I cant say that I have ever stayed in a Marriott before but I can guarantee that I will never deal with these people again. I havent even stayed in the room yet and the customer service has been absolutely horrendous! Staying with a very large company that chose this hotel to accommodate their large retreat for the year, but I will be sure to make other arrangements for next year! I understand that the employee gave me incorrect information when I first called to make the reservation (an honest mistake - everyone makes them!), but what is much worse is the general rudeness of the staff when I called to correct the reservation. First rule of customer service is to listen and not interrupt your customer while they are speaking - I was interrupted by 3 different reps after continuously being transferred. I am a very calm person - I was not yelling or cursing - so it really should not have been an issue to listen to my situation instead of constantly interrupting me! I will never book another reservation at this hotel. Worst customer service I have ever encountered! Also, one of your reps tells me they are sure that the person who made my reservation told me incorrect information. So either this is the policy to get people to make reservations and then not honor the promises - or your employees like to badmouth each other? Either way - not a good way to do business!