Ulta Beauty

380 Grossman Dr, Braintree, MA 02184, USA

Address:	380 Grossman Dr, Braintree, MA 02184, USA
Phone:	+1 781-356-1792
Site:	ulta.com
Rating:	3.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 47

Reviews 9

Ellen Fleming

I frequent this store a lot and have spent hundreds of dollars here since it has opened. Whenever I go to the right of the store where the high-end cosmetics are, it is always very clean and most of the time there are employees there to help you find what is right for you. However, recently I have been buying a lot of NYX products, located on the "Drug-Store" make up on the left side. The past four times I have been to the store, over a two month period, it has been a disgusting mess. On all the occasions, more than half of the lip colors arent available, or are opened with make up smears all over the display. I understand you cant stop everyone from opening up makeup and trying the colors - but it is such a mess that people who wouldnt normally open up make up before purchasing it do anyway. Last time I was trying to get through the mess of NYX, other college-aged girls in the aisle were talking about how disgusting the display was and left without buying anything. I have now started buying NYX online from a different store that is more expensive because its not worth my time or energy to go to Ulta to buy product from a display like that. Moreover, the makeup brushes that are also on the drug-store side are a mess, all on the wrong shelves and with wrong prices associated to them. I understand you get what you pay for, but I expect a store to value all customers equally.

Paulette M Pinero

Never again will I go to this store in particular. Had placed an order online and after they sent it through UPS they couldnt locate it and never notified me so I had to go to the store. Five minutes after trying to look for the same products at the store and unable to find them I had 3 employees follow me without offering help. As I bent to get a NYX product that was on a lower section I hear the manager (very loudly) ask another employee if she had seen a woman wearing a white coat and a ponytail "that looks hispanic" because she couldnt understand why I had products in my hand and then put them on my shopping bag (from the store) and why would I be buying at the store. The associate said that she had seen me and that the manager must be mistaken on her assumption because I was a frequent customer and I was always buying at the store. The manager said that she would find me and asked another associate to look for me, and she stood at the door. When she saw me walk to the cashier with a bag of over $100 in products she turned around and went to the back of the store. I get that there is a lot of ignorance in this world, but she made these comments very loudly in a store with customer that all turned around to look at me. Never again would I buy from this store. I called after I left and spoke with her and she said "sorry I can give you a discount".

Rated by Hanna

Havent tried the Salon here before so the review is just for the beauty department. This is the only store I have any interest in for the Market Place shopping area (pre-Nordstrom Rack). Overall the store seems about the same as the other Ultas Ive visited (Natick, Westwood, San Francisco) and I put them in rotation to call when Im trying to hunt down some Limited Edition palettes / sets. (Wow I sound like such a beauty addict.) One notable experience was around January, when I tried to return an online order and it was several items that I realized I didnt need. They claimed that all of their registers / system was down for doing online order returns but strung me along for 20+ minutes just waiting in purgatory to hear back about what they could do. I was extremely displeased that I wasted my time stopping by and the fishy claim that they couldnt return anything... or when this issue would be resolved. Unfortunately I wasnt able to get my $ back because of this pesky issue and have not revisited this location since the incident. I have to wonder if the corporate office imposes weird sales goals like other places in retail and online purchase returns unfortunately affect their total daily revenue so they want to turn away large customer returns?

Mish Butler

It has been week since my truly horrible experience at this Ulta location. I have (or better yet, had) very long hair and specifically requested a trim consisting of only one inch. Throughout the haircut, it was apparent that the stylist cutting my hair was distracted by a conversation with her coworker. Upon blow-dry, I immediately noticed that four plus inches were removed. I brought this to her attention; she abruptly stopped without stating as to why, walked away, and the coworker picked up where she left off. Confused as to what happened, I politely asked her to stop. The initial stylist returned with a manager and both stated only one inch was removed. The manager pointed to the floor and hesitated. I used the moment to acknowledge the four inch strands on the floor were long enough to curl. The trim was comped, I had what was left salvaged elsewhere, and have been shopping for wigs ever since.

Shillary Guerrero

Look... the store itself is great even though the drugstore side is very messy, like very very messy. When you walk in no one greets you or makes you feel welcomed. I make eye contact and some of the workers just look at you. Its kinda annoying to go into this Ulta at this location but its the closest one to me.

Julia Schmitt

Everytime I have come in and gotten my hair done they have been really friendly and helpful. I did a serious change and was really pleased with the results! They found a color that worked for me and my skin tone! Would highly recommend!

Misael Madrigal

This location has lots of clearance items and a huge selection of perfumers.

Lyndie Driggs

This is a retail store but I could not find professional products.

Maryjane Jenness

Super helpful staff, they have everything!