OfficeMax

199 Boston Post Rd W, Marlborough, MA 01752, USA

Address:	199 Boston Post Rd W, Marlborough, MA 01752, USA
Phone:	+1 508-480-0062
Site:	officedepot.com
Rating:	3.2
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–8PM 11AM–6PM

Location

Photos 14

Reviews 15

The Hrdwrknwmn

On 11/28/2015 my daughter and I went to the OfficeMax #6353 at 199 Boston Post Road West, Marlborough, MA in search of a desk and office chair. We arrived not too long after the location was opened that Saturday and was able to find something that really appealed to both of us as it had the size, color and price that we did not want to pass up. Around 11am, we agreed to purchase and spoke with an associate. The associate told us that they had no more in stock and then looked online only to report that items 101095 & 101075 were not available anywhere. I asked if I could have a “rain check” so that I can get the desk and hutch bundle at this price once it was back in stock. I insisted that I should be able to get the item as advertised, especially since the signage was still on display inside the store (which meant to be that the item should still be available). I had gone so far with my insistence that I asked if there were someone else I could speak to about the matter. The associate indicated that there was no one. The associate spoke to the manager on duty through the headset only. The associate finally offered to have someone contact me in order to find the desk and hutch and had me fill out a form with my contact information. He indicated that the woman would be able to tell me if these items could be ordered but informed me that the sale would be over and that I might not be able to get the desk and hutch bundle at the price that was advertised. I filled out the form as requested and was informed that we would hear something within 24-48 business hours. My daughter and I left the store feeling quite disappointed. We had lunch at a restaurant in the same shopping center where it occurred to us that we did not search for the same desk in the other two colors and that we might still be successful. After eating, we went back to OfficeMax where we saw the same associate and asked him to search for the same desk & hutch bundle, but in the other colors (Honey Maple and Cherry). He performed his search on the computer and again indicated that they were not available. He said there was a strong possibility that this item would not restock once the supply had been depleted (which it had appeared to have done). My daughter then asked him if we could purchase the floor model. He indicated that they could not sell this particular floor model. I decided to check the display to see if they had at least taken down the signage since they knew that they were advertising an item they did not have. They had not. I waited for my phone call, but never received one. On 12/20/2015, my daughter and I returned to the OfficeMax in Marlborough to purchase the chair we decided on during our 11/28/2015 visit. After picking up desk organizers for the desk we purchased from another retailer online, we circled around the area where the desk that we really wanted/preferred was displayed only to find that it was still standing and that it was on sale again for a higher price. I took a picture of the display to compare to the original display picture to compare item numbers to see if it was truly the same item or something similar. My comparison of the signage confirmed that the display was advertising the same desk a hutch that I had seen on 11/28/2015. Needless to say, I was very angry and felt cheated by OfficeMax. I not only find this experience to be unfair, but don’t know why it is not illegal.

John Curcio

I try to avoid this whenever I can. The last couple of nights I went here a couple of times to try to find a good office chair. When I finally found one that really fit me I went to purchase it only to discover it wasnt in stock (and there was no genuine apology or mention oh when it might be back in stock,etc, etc). What a waste! Also, I had one gentlemen who was staff who literally stared (!) at me while I was trying chairs out, even after I told him I was "all set". It became so uncomfortable that I finally had to ask _him_ if there was anything I could for him! I almost walked out of the store it was that weird. Im not going back again ... no thanks ... just too many times they have disappointed me.

Anonymous User

Horrible. Tonight (a Saturday night)I needed to pick up some invitations for my friends sons birthday because she was sick. It was 8:47 and, as soon as I pulled up, I watched all the staff disappear from sight only to find the doors locked. I called the store and they said they closed early and couldnt help me. How do you just decide to close early? For me to call the store shows just how angry I was. Ugh.

Wendy Hypnonurse Packer

My experience at the Marlborough MA store has always been a positive one. My most current visit while attending the NGH Convention was outstanding. I dealt with Shayna in the printing section... who was the ultimate professional! Shayna was knowledgeable, kind and an absolute pleasure to deal with. If I was a store owner I would hire her in a nano second!! You rock Shayna!

Carol Stateham

Awful service. I have been waiting for a piece of furniture for over a month now and it was delivered damaged. They never call back when they say they will. Delivery was attempted twice, never came. I am very disappointed. This is the last time they will be getting business from me!

Jason Maguire

This is a typical office supply store. Expect to be underwhelmed with their customer service and prices.

Dinesh Gundu

Friendly staff. Went for taking print outs of some documents. Had a nice experience.

Tamara Lawrence

The deals arent very good. The workers are friendly and helpful.

katherine ryAN

Horrible customer service. Never going there again

A1 Car Transport Inc

Nobody care about costumers overthere.

Nick Nekrasenko

Solid selection of office products