American Lock and Key

Reviews 8

EU

Eulalia Miller

The person that is usually working the counter .. is very rude. This man will not even respond back and say a simple "Hello" when you come in the door of the business and greet him with a hello. Ive been in customer service for about 17 years.. and this service is Horrible!! I even brought it to his attention respectfully, and respectfully said Hello again, ..just in case he didnt here me, although I was pretty sure he had. He, looking right at me, still wouldnt acknowledge the greeting, Period!! His only response both times to my hellos were.. "What can I Do for you?" .. After that.. I told him never mind, .. Im a customer, and its rude for you to treat your customers this way.. If your customer speaks to you.. youre supposed to speak!! .. Never mind!!" ...As was about to leave right back out, because of course, at that point, he wasnt getting a penny of my money, ..apparently, one of the two man in there he was chatting with felt the same way he did. One of them annoyed that I had something to say, spoke out and said, "He Said what can he do for you? ..the second gentleman then told me to Have A Nice Day (in a "who cares" kind of a way). Also I must add, that as I was expressing my concern with his behavior, I remembered that he did the same thing the last time I went to get keys made. I had overlooked it then when I didnt here him greet me back, because I thought that maybe he just didnt hear me. ...but I will NEVER use this place or recommend Anyone to this place ever. Ive never been treated this way at a business. Something is obviously seriously wrong with this man. I dont know what it is... but you dont treat paying customers like this. Im pretty sure when his family says hello, a police officer says hello, or someone he respects says hello. Im pretty sure he knows how to say hello to them. Im am grateful, that this is not the only Lock business in the area. I will not patronize any business where the owner, or people who work there is not willing to acknowledge me as a person.

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ryan smeaton

If it was possible to give zero star rating i would the shorter man with grey hair and glasses has no knowledge of electronic ignition cylinder i am not a locksmith or even close to it and i knew more than him i asked him to rebuild my ignition for my 2000 monte carlo because my key would pull out and the ignition was just all around wore out sometimes my car wouldnt start because all the connections in the electronic part of the tumbler would not be making good connections the man tells me that he will rebuild it but it wont fix my problems because according to him once the ignition goes forward its done its job that is true on a standard ignition but not an electronic he said i have and electrical problem so we went back and forth and he still argued with me so i left went to the junk yard spent $10 on an ignition and a key put it in and wouldnt ya know my car starts every time i turn the key so i returned to him to show him that what i was saying was true and he proceeded to continue the argument that once the key is forward its done its job even tho i had him test my ignition and he seen it wouldnt start. Bottom line i will never call this place even for a new house key i highly recommend seeking help elsewhere

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Terry C

I would recommend you stay clear of these people, especially if you dont like poor attitudes. There are several other complaints posted about these cranky people. I called and asked the price of having 2 keys made for a deadbolt if I brought in the lock itself; I was told $10. When I arrived I encountered 2 of the most unfriendly people I have ever come across. I had to explain what I needed several times, then one of them just threw a ticket on the counter and told me to come back tomorrow. When I came back next day one of the same guys was there with the same nasty attitude. He snapped at other people that were in the store as well. He had the keys made but then told me the price was $25. What happened to the $10 I was quoted? He made up some excuse and told me to take or leave it. Why are these people still in business? If you like dealing with bad attitudes and getting ripped off, this is the place to go.

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Patrick Murphy

I go here for work sometimes when I dont have the right blank. The guy at the front desk is extremely rude every time. Like be being there is an inconvenience and that has better things to do. Just the other week I went there for personal keys because I couldnt find anywhere else with the blank. I told the guy after he cut the two blanks for me that they were not cut right. His response. "Bring it back with the lock and show me that it doesnt work" okay ass hat this is for my motorcycle. Not the most convenient lock to bring up after work. Also I just told you the cuts didnt go through look at the damn key, run it again and humor me at least. I would not recommend this place unless you have no where else to go.

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MI

Michael Capozzoli

Bought a key for a van from this place. Key fob portion stopped working within a handful of uses. Went to use the key portion so that we could at least get into the van. Found the key was never cut! Brought key in and this place argued like nothing else claiming we didnt even by the key there. Finally did cut the key for us and it didnt open the door. Brought the key back the following Monday and ran into more stubborness from the place. This time the original recipt of puchase was brought to prove we did indeed buy the key from them. We do not recomend this place terrible customer service and workmanship all in one crappy package.

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ALMIGHTY DOPE

I was locked out of my car for 4 hours in the cold with my 1 year old son at a downriver shopping center calling multiple so called locksmiths who all turned out to be foreigner skam artists instead. So i called American Lock And Key in Southgate, Randy responded to my initial call within fifteen minutes. He displayed an excellent and honest attitude. Very professional and the best price around, by far. I refuse to use ANY other locksmiths. I recommend American Lock And Key to everyone. Thank you Randy and American Lock And Key.

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Anonymous User

Fast 24 hour mobile service anywhere in metro Detroit. Kevin owns and runs this business daily - ask for him! Most knowledge locksmith team Ive ever met. High security, hard to find parts, or just to copy keys cheap, this is always my first stop, and I always get what my business or family needs. I once saved over $300 here compared to the Ford auto dealer price, and theres no better or cheaper place to buy safes.

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#Team Outlawd

I called here for 4 weeks straight they told me they were getting their system updated and had received the update 3 weeks ago and the guy kept telling me to calk back in a few days so he could put the update on his system to program my key. Well needless to say Ive called them for a month straight just for them to tell me they never got it do not do business with these guys they are nothing but assholes and liars

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