Address: | 7145 E Point Douglas Rd S Suite 130, Cottage Grove, MN 55016, USA |
Phone: | +1 651-458-5990 |
Site: | fantasticsams.com |
Rating: | 3.5 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–5PM Closed |
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Jazzi McKee
I always make a point of going to this location because the stylists are always so nice and professional. While its a bit further away then the closest to me I have found it to be worth it. Some of the reasons I love this place: Always friendly and helpful regardless of how many people are waiting. They keep track of the color mix that I liked the best so that we dont have to "reinvent" it which saves a lot of time. Always writes an estimate and has me sign so there arent any hidden charges or surprises at the end that will cost me additional money. The staff has always been very kind even when it had been a really long time since I had anything done with my hair. They are always friendly and kind and in this world its less common to find this than many may think. The world would be a kinder and friendlier place if more people treated others with the kindness that the staff at this Fantastic Sams does.
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karbar0718
Ive been there three times now. My first time was great! Got the cut and color I wanted. The next time the stylist wouldnt do what I wanted and continued to argue with me. The third time was the last straw. I went there asking for toner. The receptionist said it cost the same as a dye job. I didnt understand why and asked questions relating. The stylist refused to talk to me about it and continued on the computer. Eventually I had to apologize to her for getting frustrated. A customer should never have to feel that way! The level of competiancy for customer service in this location is seriously lacking! Another thing Ive noticed- the stylist never stay long at this franchise
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Chris Mace
I have never walked into this particular fantastic sams location and not been told that the wait was at least 45 minutes once it was even 2 hours. Yet they tell me theyre walk in only. I know thats not true because Ive seen people walk in and say they were there for an appointment. Their customer service is awful. For me its worth the extra drive to go to the Woodbury location instead of the Cottage Grove. They lost my and my familys business for life today!
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Kathleen Hedy
i went on 2/10/16 for a hair cut and came out looking like wolf man jack i wanted layered and kept to my shoulders this is pretty f/n bad. I will never come back and the stupid broad should by fired. p.s. no rating for this hair cut one star is too much
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Emily Meyer
Waited at the front this morning for a few minutes and was not even acknowledged. Last time i cam they estimated me 15 minute wait and i waited about 45-50 minutes. Service is not great and stylist skill is not top notch.
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Patricia Speck
I was extremely impressed with Kelly, she cut my hair exactly as I requested. She was professional and friendly. The entire staff is customer oriented, that made my experience very pleasant. A very friendly environment.
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Lisa Olson
The service my child with Autism receives at this location is outstanding! They go above and beyond to make his experience a pleasant one even though he hates haircuts! Thanks again, we will be back!
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Jenny Salewski
Horrible service with employees that take an hour and a half for a simple hair cut. Will never ever return to this location, or any fantastic sams since they all seem to be going downhill.
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Joshua Conroy
Pretty quick every time I have stopped in. But hey Im a dude, cant be too difficult to style my hair... Give them the description of what I want, spot on with my request every time.
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N Langel
Love the staff. They are the best. Good haircut every time. Friendly, helpful staff. Who could ask for more.
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russell colter
I go out of my way to make sure I only go here. They are so nice and do my hair up perfect every time.
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Jim Domeier
Staff is always friendly. Do a great job cutting hair.
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Chris Nelsen
Good stylists. Frequently a long wait.
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Holly Retzer
Thanks Amanda I love my hair!!!
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Lisa S
They do a fantastic job!
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Walter Johnson
Closed on Sundays
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jim madden
They suck
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Lisa Richey Todd
Love it