Paul Cerame Auto Group

11400 New Halls Ferry Road #1, Florissant, MO 63033, USA

Address:	11400 New Halls Ferry Road #1, Florissant, MO 63033, USA
Phone:	+1 314-831-0200
Site:	cerame.com
Rating:	4
Working:	9AM–8PM 9AM–6PM 9AM–8PM 9AM–6PM 9AM–8PM 9AM–6PM Closed

Location

Photos 10

Reviews 18

Emma Sloan

Sales people are great, company moral SUCKS. Probably why they dont keep sales people, though. If you want a car, quick and easy sales people will fight for you! The BODY SHOP AND SERVICE CENTER however, are terrible. Supervisors lack common customer service skills, and have forgotten how to take care of their PAYING customers. They lied to my insurance company after I was hit by a semi telling them remainder of damage was from another accident (THERE IS NO OTHER ACCIDENT) and insurance company is now refusing to pay for the rest of their problem because PAUL CERAME doesnt know how to diagnose their car collision damage properly. Either that or when Travelers cut the check to them they pocketed most of it and only fixed cosmetic damage. The car is now being towed elsewhere where I have my insurance company coming out to do the adjustment and fight the battle with Travelers. STAY AWAY FROM SERVICE AND BODY SHOP! POOR MANAGEMENT THEY LET THEIR WORKERS CURSE YOU AND BELITTLE YOU AND MANAGEMENT WILL IN TURN DO THE SAME THING. DO NOT buy an EXT WARRENTY through them either! They rip you off and then their guys will be left to do a HALF A** FIX JOB. I will make sure to never refer anybody there or buy from there again. Sorry Michael I wont be working a trade in deal again unless you plan to leave like Dave, Francis and other sales people I have bought from / sent people to in the past.

Todd Littlejohn

I have to say that I was less than excited on my way to look at trucks today. My past experiences in dealing with car sales people / dealerships have lead to a lot of undue stress. My experience today was quite the opposite. Justin Phillips and the rest of the folks at Paul Cerame really did a bang up job. From the beginning, their focus was on making sure that I was able to get a great deal on a truck that really worked for me. Their pricing and customer attention set them far above the car dealership standard. So friends, without reservation I recommend that you give Justin and the rest of the Paul Cerame dealership family serious consideration when looking for your next vehicle.

Terry Bowman

If you want to have fun and experience what a true, sincere and honest car salesman is, then purchase your car from Chuck Lawless. The purchase we made from the Paul Cerame Auto Group was absolutely the right decision. But, utilizing the services of Chuck Lawless was without a doubt an even better decision on our part. From the start to finish, Chuck and the dealership were professional in every way. From returning every phone call, to the top notch "service after the sale" which we are experiencing as we speak, cannot say enough about Chuck. Thanks again for all of your assistance . For who read this:"Ask for Chuck Lawless!" Terry & Tyra Bowman

Kathleen Schleicher

I would definitely refer this car place to anyone I meet they were very nice anwsered any questions I asked when i got the car I had a small crack on the bumper i didnt know at first I was mad but I address them about it and they got right on top of it and made sure I had a car to use while they repair what was needed after getting the car unlike some car places they still had the same nice positive attitude when Im ready for a up grade I will be sure to go back thanks Paul cerame for making things easy with getting into my 2014 with low miles even though I didnt have good credit

Anonymous User

This is our second vehicle purchased from the Cerame family; the first being a 2000 Explorer, and now a 2012 Sorento. The purchase experience was even less hassle with the Sorento than with the Explorer, and both would qualify as excellent experiences. Generally, service through Cerame Ford has been good, although we recently had some issues with timely communications in regards to the Explorer repairs. However, Cerame provided the rental car, and I believe they are trying to improve their service reputation.

Jill Little

I have nothing but wonderful things to say about my experience buying my Kia Optima from Nate at Paul Cerame Kia. I got a fair amount for my trade in, everybody I encountered was knowledgeable and helpful, and I got exactly what I wanted - it was the best car-buying experience I have ever had!

Michelle Sample

Wonderful experience, I love my car and I had a great sales person. What more can I say, if u looking for a place to find a great car with good people youve came to the right place, my mom sister and aunt bought a car from here and had no problems.... I will refer others to come here

Anonymous User

I purchased a used Ford E250 cargo van and could not be more pleased with the experience. They accepted my offer, based off KBB, and the deal was completed quickly. They are much nicer than what you typically find in the industry and after sales support has been excellent.

Heather Berry

I had a bad experience 21 days ago, but after speaking with the new Service manager Shawn my issue was resolved and Im 100% satisfied. He apologized and offered a resolution immediately. My vehicle is running like a brand new car now, Im so happy

larry williams

I visited Paul cerame service department and the service department was very unprofessional ,they quoted me things that was not wrong with my car ,please stay away this especially the service rep Eric he is terrible

Danita Smith

Experience is very professional. Highly knowledgeable staff. They dont force additional services on you and they give you options. I rated a 4 because getting an appointment timely is near impossible.

Joe Shep

Very poor. Was completely mislead by a salesman named Tony who one top of it all was kind of a jerk. Waste of time for me, went somewhere else and wast treated right.

Lawanda Green

I have nothing but good things to say about them..good place to go for a new car..i love my car!!!

Crystal Harig

There lady that waited on me and my cousin was friendly and nice and really understanding

Isabella Rose

I didnt Buy anything but their salesman do not seem so friendly to every one

Lisa Pannett

Outstanding Sales Staff. Best Car buying experience of my Life!!!!

Joe Varone

Had a very good experience purchasing my vehcile

Harvey Collins

Always have a good experience