Address: | 155 E Hanover Ave, Morristown, NJ 07960, USA |
Phone: | +1 973-525-1200 |
Site: | mbofmorristown.com |
Rating: | 4.6 |
Working: | 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 8AM–1PM Closed |
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Ryan Neff
TL;DR: Despite a nice looking service department, I was sold an unsafe car in violation of NHTSA/FTC rules all while being treated poorly by multiple staff. I really had hoped to give this dealership five stars. Buying a Mercedes-Benz, especially a first one, should have been anyones dream experience. I mean, the cars are luxurious, exciting, and fun to drive and own. When you pay for the best, you demand at least an above average experience. Honestly, a buying and service experience similar to a Honda dealership would have sufficed for me (other people may feel differently). However, I will never buy another one from any dealership after this incident unless changes in business practices are made. Buyer beware: it is my understanding that I was sold a brand new car by this dealership and service department with three critical NHTSA safety recalls on it at the time of sale: 1. the fuel pump may fail, leading to a crash; 2. the starter motor may catch fire while driving; 3. the passenger airbag may not operate in a crash. The dealer, according to federal law, must fix these recalls before sale, otherwise it is illegal/in violation. Furthermore, I was treated poorly and with disrespect by multiple sales representatives while purchasing this vehicle, by service representatives when tuning this vehicle at the nearby service center in Morristown, and in regards to remedying this safety issue with the car.
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Trent W
These guys are awesome. I had been working with the manhattan dealership before but literally will never go back for servicing there. The effort on the Morristown teams part, finally fixing an issue for cheap that had been vexing other mechanics for a year, taking the extra time to verify the fix was good, and THEN keeping the car an extra two weeks because I was travelling on business. Completely blown away. Am sure I pay more since its the dealership but for this level of service totally worth it. Ask for Willie as well. Hes great.
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Nanlika Sunny
mercedes slogan The best or "nothing" is true but it come with price tag when it come to fix, maintain your mercedes, however youll get loaner car, full coffee bar, snack, drinks (no alcohol), even have small pool table, TV, wifi
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Junior Patel
Willie is excellent service advisor, but cant say the same about the mechanics that works there, I would give the 3 stars to the mechanics. Dont be fooled by the 5 stars I rated those star goes to Willie
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Regina Matthews
Everyone was very helpful! We have been customers for several years and have always been happy with sales and particularly pleased with Alex in service.
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Archan Chakraborty
The person at parts behaved really well..even if I went arnd the closing time,he addressed all my queries and helped me with right things
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bill nite
Great service from Ed...This service facility has everything even a Body Shop. I won go anywhere but here! Thanks Ed
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andriy kmyta
Where bad customer service.. cars are good by mechanics are b*******... dont go there all fell for the scam
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Ashish Padnani
Ken and Brian were great. Fast service. Prompt diagnosis of issue and fixed it quickly.
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Amir fa
Exceptional service, Jeff is very professional highly recommended
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George Wang
Great customer services, efficient operation and free food
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Anonymous User
Excellent service from Julio. I will keep coming back.
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Jayna Blickle
The friendliest people and are extremely helpful.
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Laszlo Keszthelyi
Great service in the body shop first class work.
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navi con
Excellent service waiting area
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Andre Couturier
Great service
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Ann Grant-Taylor
Great service
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Ibn Hassan
Ok