Address: | 719 US-6, Mahopac, NY 10541, USA |
Phone: | +1 845-628-3924 |
Site: | beeandjay.com |
Rating: | 4.5 |
Working: | 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 8AM–1PM Closed |
RI
Richard Aprile
When I deal with any company, there are a few things I will not accept. It seems today many(most) companies have gotten a little lapse in trying to maintain a high level of Customer Satisfaction. This is especially true when a company is doing well and has the attitude that they have plenty of existing business. So, they either dont return phone calls or tell you they cannot give you a time they will be there so someone must be home all day waiting. And even with that, there are times when they do not show up and we received no call. Having dealt with you now for 2 issues, I can see why your company is successful. When our well pump went, Joe showed up on a Friday night and because you were booked thru Monday, actually suggested I call another company, which after dealing with Joe was not an option. He even tried to provide a temporary circumvention to get us water thru the weekend. Unfortunately, he felt that circumvention would not work because of the cold. So, we would wait till Tuesday, AM. On Tuesday, we received a call around 8 telling us they were on their way and the job was finished by early Tuesday afternoon. After a couple of days, I thought the new well pump, because the well had been disturbed and there was a lot of sediment in the water, had clogged our water softener. I called Joe and he was out that night to see if he could help resolve it. This ended up being my mistake but again, he came over immediately. While he was there we discussed the 2nd issue...replace the water holding tank...and he said he would work up an estimate and get back to us. That estimate was in my mail by the next morning and the work was completed a few days later. I also dont want to leave out the guys that actually do the work. While they were working, any and all questions about the well were answered like professionals....and that was for both jobs that were done. I never got the feeling that I was bothering them when I had a few questions. So my bottom line is...you show up when you say.....your workers are very professional.....you return calls promptly..... and you are quick to respond with estimates of the work needed. And each time I have sent an email with a question, you or someone in the office answers it immediately. These are the reasons I would most likely come back to you for any additional plumbing I need....as soon as we recover from these 2 unexpected repairs.....:>)
GA
Gary Wanderlingh
Bee and Jay to the rescue again!!! (almost a year to the day I first called them). I had let a small drip go at the kitchen sink for a few months. Knew it was not good but life gets in the way and was kinda holding off since we plan to redo our entire kitchen. Well my little drip started to get worse and leaks were appearing from the faucet, the drain- you name it. Destroyed the cabinet bottom - had no idea how bad it REALLY was.Their service team showed up right on time (early actually!) and immediately addressed the issue. The guys were professional, organized (covered the work area) and went to work on the sink like they knew the issue before I got to tell them! Now here is why this company is the best- honesty. My sink needs to be replaced- but knowing I will be having it all torn out- they suggested replacing the faucet and pipe -but to leave the sink for now. "Why pay for a new one you ll throw away in a few months?" Now THAT is a statement that shows how Bee and Jay put the customer first and foremost- always! I can not say enough about how good they are in every aspect of their work, and most of all, how well they treat their customers!!!
AN
Ann Wanderlingh
Recently widowed, and knowing nothing about plumbing, I was faced with a clogged kitchen sink and a toilet that didnt work. Bee and Jay Plumbing was recommended. Ted, a co-owner, came over. He suggested a few places to purchase a new toilet and the type I should buy. While at my condo, I asked for his advice on a few other projects I wanted to do, some involving additional plumbing work and others that were unrelated. He made some very helpful suggestions and offered some alternative ways that would save me money. After purchasing a new toilet, I called to schedule an appointment to install it and to also fix my kitchen sink. Needless to say, Tim, the plumber arrived at the exact time they told me. He was extremely knowledgeable and completed the jobs in no time at all. And he even took the old toilet with him to be disposed! He was not only informative, but he was also very patient when I kept asking him plumbing questions -- and pleasant on top of that! I now feel a lot more confident knowing that when Im faced with future plumbing problems, I have a "friend" to call.
BR
Brighton Bayswater
We purchased our home in Somers, NY, about 12yrs ago and over the years we have had the need for a plumber on three different occasions. Shortly after buying our home the well pump died, we completely renovated our kitchen approx 5yrs ago (needed a gas line installed and appliances hooked up) and just recently we experienced a leak in one of our showers which was dripping into the lower section of the house. A close friend recommended Bee and Jay Plumbing and we have been using them ever since. Have liked them since day one!!! I give there work, dependability, promptness, pricing and anything else associated with them a "10". They are outstanding and I would highly recommend them for any plumbing needs. "Jimmy" had come to our home on every occasion - Great guy!! If you need a plumber dont waist your time looking any further,just hire Bee and Jay Plumbing, you will be very happy with them. pjb
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Adam Giambattista
In 5 Words, Bee & Jay are: -QUALITY -Fair Priced -Fast -Friendly -Attentive Synopsis: -If you have a plumbing problem, CALL BEE & JAY immediately! :-) I called their service and received a call back immediately. They helped guide me through all my plumbing and well problems! I am in year 2 of a 30 year mortgage and Bee & Jay made themselves a customer for the next 28 years at least! Thank you Bee & Jay and special thanks to Laurie, Tony, and Danny!
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scherbear57
Called Bee and Jay Plumbing and HEATING. I explained we had an "emergency" that our boiler was down and we had no hot water. They said they do not do heating. They said I should call my oil company. I said we had natural gas and their Internet ad said "Plumbing AND Heating." Their response was, "We dont do cooling." I guess if you wrote a movie script for this it really could not have been more inept. My God.
KI
Kimberly Jackson
Horrible people - lost my water, have a well - tried to force me into buying a whole new system for $2000.00. Called and spoke to a man who said he was the owner and he refused to repair what I had - said the house could "blow up". Had a new plumber the next day who replaced the filter and O ring and now have no issues and it was under $100! Steer clear of these guys they are deceptive and crooked!
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Anonymous User
We have used Bee & Jay several times and have always been satisfied. Recently we realized we suddenly had no water - they showed up when expected, diagnosed and fixed the problem (something with the pump) quickly and cleaned up thoroughly when done. They could have easily charged a lot more as we were obviously desperate - I heartily recommend them!