Address: | 40 Convent Ave, New York, NY 10027, USA |
Phone: | +1 646-713-1236 |
Site: | extraspace.com |
Rating: | 5 |
Working: | 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 10AM–4PM |
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Elliott Strickland
I normally dont write reviews but if I can write a bad review about service I can also write a good one. I visited your location in Harlem on Convent ave I was behind 1 customer who was clearly annoyed and giving your employer attitude with a dismissive tone in her voice. I do not know the full story of why the customer was angered however your representative Fallon never seemed to lose her composure even when the customer started to use hand gestures toward her. I thought to myself " its only a matter of time before this gets really ugly " to my surprise it never escalated to that point. I remember hearing Fallon say " let me review your account and see what I can do " no attitude and in a calm manor where I know this customer was out of line. Turns out there was there was information in your contract the customer didnt understand and once it was explained to her she understood it was her error not the company and certainly not Fallon. Not sure what else was done for the customer but at the end I heard her apologize to Fallon. So I want to take the time to say " great job " by your employee for not losing her cool under such circumstances. I have a job that deal with customers so I know how challenging it could be.
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Giovanni Thenstead
The facility is very clean and modern, with elevator access and carts available on all floors. There are motion sensor cameras throughout, as well as two convenient entrances: one on 130th Street which takes you to the 3rd level, and another on 129th Street which takes you to the 1st level where the main office is located. Adam was very personable and professional, and did a great job of showcasing the storage units. He even went as far as to demonstrate how to operate the rolling stairs, as well as how to use the special unit lock which you can purchase for ~$15 or bring your own. He was also generous with his time in explaining the administrative fineprints such as the terms of the month-to-month lease agreement, the late-fee penalities, and the ability to extend the lease on a prorated basis. He was very willing to answer all concerns that I could think of, with a good sense of humor and an assuring sense of knowledge of the subject matter being discussed. Overall, it was a very top-quality experience, and I would highly recommend anyone to visit the facility to fully appreciate all that it has to offer.
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Dee Francis
I honestly hate renting at storage units. The previous experience I had made vow to never rent one again, unfortunately I ran into a situation and had no choice but to rent one. First of all let me say when I walked into the Extra Space at Convent Ave. I was surprised at how neat the facility was, but I still wasnt at all happy to be there. After being greeted by an employee named Danielle she showed me some units and the interaction was nice, at first I thought this girl is just trying to get me to rent (wasnt sure if they were paid on commission by the units they rent). But after talking with her the interaction was very genuine. She made me feel comfortable like we were friends and showed me that the overall facility was clean and not just the front office, after expressing my concerns to her she definitely made me feel my things were safe and thats why I rented there. Thank you for great employees like Danielle who despite the initial appearance of someone being difficult she had the patience to take her time with me. I would definitely recommend Extra Space at Convent Ave.
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Texas Storm
Rita is amazing! She anticipates needs and provides excellent service. Rita once facilitated the clearance of cars blocking the parking and loading area so people could get out. Nobody even had to go to the office to complain. She took the initiative and got it done. On a separate occasion, she used a consultative approach to pair me with a unit that met my needs and my budget and was able to find me another unit when I could no longer afford my previous one. It wasnt even embarrassing. She is very understanding. As for the building, it boasts spacious, clean facilities that are easily accessible from two different streets saving you from walking around with bulky materials. As noted above, staff is extremely knowledgeable, professional and customer oriented.
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Elizabeth Charles
Carl Jordan, my agent, is AWESOME!!!! During my transaction, he was respectful, professional as well as courteous at all times. He was extremely helpful and went above and beyond to make my experience as pleasant as possible. He completed my reservation by walking me through all aspects of the contract and showing me the facility. In fact, he made me feel like a valued costumer. The facility exceeded my expectations too. Not only is it conveniently located, but it is impeccably clean, is temperature-controlled, is well-lit, has first-class security, has great accessible hours, has outstanding customer service and the rates are competitive. I highly recommend it!
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LaShawn Harriot
Extra Space Storage is an excellent place for all you storage needs. The rooms are extremely spacious and spotless. The storage areas are well lit and temperature controlled. It is a well secured area that uses keypads for entry. Its handicap accessible...the staff is awesome friendly and attentive to the needs of their customers, and for all this the prices are exceptional!!!!! This is an excellent place to store anything I would recommend it to anyone thats looking for a little extra space.!!!
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AMANDA WILLIAMS
I found Extra Space Storage to have exceptional customer service. The representatives on duty were professional, courteous, helpful and attentive. In particular, I would like to commend Fallon Lewis on her excellent customer service. She was extremely knowledgeable about Extra Space Storage services and what I would need concerning them. I am very glad that she was the representative that handled my reservation and storage needs.
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Terrell Hart
Fallon at extra storage was one othe most helpful and enthusiastic employees of any business I have ever in my 34 years of living, had to deal with. Moving and storage is always stressful, and her bright smile and infectious bright outlook was just what my friends and I needed. I genuinely see her excelling in any endeavor she pursues and will hopefully move up the ranks speedily here at extra space storing. Sincerely. Terrell H.
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Ebony Heiligh
I was very overwhelmed with the stress of moving and have been searching everywhere and was getting high prices and bad customer service. Fallon was very polite and understanding and made me feel confident in my decision. I must have thanked her a million times lol. Thank you Fallon for your excellent service. I look forward in continuing to use you guys for all my storage needs. Ask for Fallon Lewis when calling shes the best
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Rob Evans
Adam and Carl both did a great job of getting me settled in with a storage space. Both young men, were polite and helpful. On one trip there, although it was late in the day, Carl was patient, and did not rush any of the three people that came in late to get storage space. It was a pleasure doing business with them. You will be pleasantly surprised by the level of professionalism that is provided. Great job guys.
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Sylvia Sullivan
I moved my things into this location this past weekend. I arrived on a tight schedule - with a rental car and after a long drive. The assistant manager Carl was friendly and very helpful in getting my unit and agreement set up efficiently, so that I could move everything in in time. The location is very clean, and the temperature control is great. Highly recommended!