Address: | 87 Bowery #201, New York, NY 10002, USA |
Phone: | +1 212-334-4222 |
Site: | lltours.com |
Rating: | 2.2 |
Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM |
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Doris Chen
This traveling agency is excellent. The tour that I went on with my family was the one that covered Quebec City, Ontario, Niagara Falls, Montreal and Boston from April 24 through April 29, 2016 and I gotta say, it was one great tour. I went on this tour with my mother, father, older brother and younger sister and overall, we all really enjoyed it. Our tour guide Sammy and our driver Eddie were both very kind and accommodating to us. Although most of the people on this tour were Asian including my family and I, there were also a few Caucasians and Sammy did a great job giving us a description of the places we will be visiting, our schedule, the food we will be eating, the hotel we will be staying at, precautions, and overly just everything you need to know about your tour in detail in English, mandarin, and Cantonese. Sammy also gave us additional information on the places we will be visiting beforehand as well as tell us where we could get food nearby and also use the bathrooms. Sammy and Eddie also created a friendly environment for everyone on the bus. Sammy communicates with everyone on the bus and walks up and down the bus after he had explained something to make sure that nobody has a question and if they did, they could ask him. Eddie on the other hand is very considering and stops every one to one and a half hour during the bus rides at rest stops to allow people to use the bathroom and buy food even though there was a bathroom on the bus. Eddie and Sammy also wakes up early every morning to help people attending the tour with luggage and loading them into the bus. Their service with people were wonderful as well. There was an 80-something year old lady whom we went on the tour with and Sammy made sure that the woman had a seat up front so she could easily get up and down the bus as well as holds her when she needed it. He also offered to help families take pictures and recommend to us things that were worth purchasing and things that weren’t. They are some of the best tour guide and driver I had experienced. The food provided on this tour was great. You get a mix variety of Asian food and western food. All the food I had on this trip were great and the hotels were great as well. Of course not all the hotels we stayed at were 5-star was breakfast in bed but all of them were comfortable, clean, and gets the job done. Two hotels we stayed at during this tour were Double Tree, and Adam’s Mark. 90% of the time, the bus was 1/4th empty and you could take up a whole two seats if you would like to but the leg area is somewhat small. The places we went on during our tour were beautiful and I got some great photos from it. One advantage we got on this tour was that Sammy was close with many of the people from the places we visited. At the end of the tour however, there were technical difficulties with the tour bus and Sammy and Eddie stopped the bus for the safety of the travelers After they discovered the issue, they called their company right away and scheduled for another bus to come and take us back to NYC. The wait wasn’t too long and gave us extra time to spent with people we had met on this journey. The bus incident was in no way Sammy, Eddie or the L&L travel company’s fault and they took quick action to make sure that everyone was safe. Even after the incident, no activities were delayed and everyone made it safely back to New York. I really enjoyed this tour and my family and I want to thank Sammy, Eddie, and the L&L travel inc for giving us a great experience to remember. Not very many tours will have service like this for you. During the ride back to New York, I was actually really sad that the tour has ended. We will definitely book another tour with this company!
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Imane Kherbouch
PLEASE READ YOU MIGHT FIND THIS VERY HELPFUL >>>>>>>>>>>>>>>>>> My family and I went on three day tour a couple days ago, and I have to see we have mixed emotions about it. The tour guide (Meow) and the driver were both very nice. But everyone was rushed during the trip. You couldnt even enjoy the attraction without being worried about being late for the bus. Although the tour guide was very nice he was being way to pushy about time. Another fault with this trip is the hidden chargers. My dad booked this trip very excited about the price it was for the tour, but dont get fooled into this trap. Although it has a low price they start to cash money out of you as soon as you get in the bus. First they brought up the attraction fee, which if someone hadnt read the descrption, or contract this wouldve been a total surprise. If your traveling with family the trip adds up fast and youll be spending a lot more money than you thought you woud. I would personally recommend this trip if your traveling by yourself or with a friend or family member. The attraction fee was a bit much, considering this is tour trip. Then afterwards they tell you about the service fee, which I think is bit unfair, we didnt have any bad experience with our tour guide, and driver, but I think it should be a personal choice on how much to give the service. Better than forcing people to pay for bad service. One thing we disliked about the trip was the amount of time we got spend in an area. In our trip we went to Philadelphia, DC, and Niagra falls, all places with many, many things to see, but with the amount of time they give you, you can barely see anything. Something I didnt like, and I know other people didnt either, was we spent to much time on the bus. I know is something no one can change, but we spent most of the time on the bus. Another thing is the the hotels were in the middle of nowhere, and one of the hotels we stayed at served no breakfast and the only store near by was Walgreens. The bus didnt stp to often for a rest area. The restroom in the bus was closed and under no circumstances would they open it. In a point of the bus trip the tour guide went around to every one and told us all the attractions, and people chose which ones they want to participte in, and pay for. One thing I didnt like is they only translate in Mandirin so anyone that doesnt speak English, or Chinese is out of luck. This trip wasnt entirely bad,but the areas we stopped to eat had outrageous prices, everything was so expensive. Other than these things we witnessed, this trip wasnt entirely bad, everyone in our bus was nice, and got along. We saw many beautiful things such as Naigria falls, as well as learned many new things. Overall, this trip was pretty fun. It wasnt the best, but it was a way to see many cool things, that you probably wouldnt ever see.
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luisa gonzalez
Worst company ever. Very disappointed because having one of the 7 most wonderful places in the world which is Niagara Falls this people make our trip a nightmare. First the trip was suppose to be 7 hours from Jersey to there and after being in the bus STEPHANIE the tour guide start forcing everyone to buy the other optional tours and because we didnt pay for it she got angry and started treating us horrible and at the end with the optional tours was12 hours to get there and we also enjoy the optional tours without paying for it they just want money. Second the check in of the hotel was at 3 pm we got there at 6 pm and because we didnt pay for the other tours she told us to just walk around there and to meet her at 9 30 pm in some place to check in the hotel at 10 pm when we could went to the hotel at 6 pm when we got there then she told everyone the check out was at 7 pm and that the people that didnt buy the other tours had to stay again walking around I the streets until 9 30 am. but we found out that we could stay in the hotel until 11 that was the check out and she lie about the breakfast saying that the hotel didnt have breakfast until 10 pm so we would have to get out of the hotel to eat so at 7 am she called us to check out and when we told her that we knew we could stay in the hotel for more time and then meet her to go to the tour we paid that was just Niagara Falls she started screaming us saying that we were a group and we couldnt stay there and that if we didnt check out she was going to leave us their and she actually did it she leave us in the hotel without knowing where to meet her to go to the Niagara Falls tour thank god some other people didnt went and we had to follow them and ask them where to meet so at the end we eat breakfast in the hotel and stay there for more time if it wasnt because of the other people she would leave us then. Her comments were all the time if you dont want to buy the tour go back to New Jersey or why you guys didnt just went by plane and not by bus. Going back to Jersey they started charging service fees 16 per person and we told her we were not going to pay her for the horrible service she got mad and stops the bus to take us out we call the police and they keep going then they stop again and call the police and at the end the police give us the reason we keep going third stop she got really mad and started screaming us saying thats was mandatory and we had to pay and she was gonna call the police again we ignore her and she kept screaming saying thing but at the end she has to stay quien and take us back to Jersey worst experience ever dont take L & L travel tour if you realy want to have fun in the tour they just want money they dont care about your good experience specially dont take STEPHANIE as a tour guide