Address: | 25 Broadway, New York, NY 10004, USA |
Phone: | +1 646-216-3131 |
Site: | planetfitness.com |
Rating: | 4.1 |
Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours 12AM–10PM 7AM–7PM 7AM–7PM |
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Jennifer Riggin
This place is by far one of the best Planet Fitness I have been to. Visited the Fulton and Empire ones in Brooklyn respectively, but always felt a little out of place there. Unlike those two, this one has personal TVs in front of the machines. Never usually crowded except when people get off work around 5pm. Love that they are open twenty four hours to get my workout on when the place is empty. Convenient when I worked in the are late at night. Super easy to get to by mass transit. Three floors. Weight machines on basement floor. Guest services on second at entrance to building. Use the massage beds and even though only one seems to be working, always pretty empty and a great stress reliever. My only complaint is that sometimes there is a bit of sewage smell around the basement and hallway to dressing rooms. Guess thats understandable considering this is the oldest part of Manhattan and a lot of the area is landfilled. Still. Not the best odor to smell in a gym. They could use some improvements here, but overall I dont feel so awkward as I did at the gyms in Brooklyn because diversity seems to be the situation here. Although one day, an annoying girl was talking on her cell phone next to me while working out. Why? But overall here people seem to be in their own headspace and have appropriate gym manners from my experience.
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shaun nigel
Awful customer service, they didnt even bother to give me a tour when I first joined because I had a friend with me that did not have ID 2nd 3months later witch is today 9/27/16 around 230pm the girl Stephanie and her co-work didnt get her name because she so rude but they dont know how to speak to the customers at all VERY RUDE dont know if it because I asked them a few question while they were on social media on the phone but if your on duty your supposed to help a customer all I was asking about was the annual fee but since they both dont know how to explain it and have an attitude they dont need to be at the main desk the manager save the day because I asked to speak to him and the girls was still being rude in front of him not good for business Im ready to call my bank and stop all renew fees and stop going to this location I dont just pay to use the gym I pay for customer service.
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Robert Tucker
DO NOT JOIN THIS GYM IF YOU WANT TO WATCH TV WHEN YOU WORK OUT. Almost every cardio machine has an individual TV but at least half of them have never worked and none of them have every channel. You spend half your time trying to find a TV with the channel(s) you want. Even worse, for weeks at a time there are gym-wide channel outages that leave the gym with only a few random channels. When you ask the staff about it, they give you some double talk about how the technician was here today and hell be back tomorrow to fix it. Yet, fast forward two weeks and its still on the fritz. EDIT: well more than a month after my initial review and the channels are still out. EDIT: It took over two months after my initial review for them to finally fix the channels. A mere two days later, and the channels are out again.
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Taylorrose W
Awful customer service, they didnt even bother to give me a tour when I first joined. I am assuming that"hi" and "bye" must be banned along with common manners. The poor resident-fitness instructor (who was the only courteous person there) is not allowed to help gym members and cannot act as a "trainer" even though that is what he is qualified to do. What is this company?? I left because they charged me for 1 month twice and would not reimburse me. DONT join, go to Blink fitness 10 minutes away instead. However, this gym is fairly clean, though it is extremely crowded and the fact that it is underground can be very depressing and de-motivating. Not worth it.
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Elaine Chan
Overall a great planet fitness location with plenty of equipment and space. Ground floor/Entrance has has the front desk staff and this is where you would check in and request tokens for the massage chair or request the massage bed (black card members only). There are two more sub-levels, B1 has the cardio machines an express weights area, floor mats, tanning machine, massage chairs and beds. B2 is usually the smelliest floor... youll see why when you get there, has the changing rooms, free weights and other weight machines. Staff is pretty friendly. Space is fairly clean and it gets the job done :)
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Pedro persad
One of the best and cleanest planet fitness Ive been to. Everyone goes their to workout no to pay attention to what others are doing . People are so kind there as well. I was locked from the shower after showering and one of the gym participants was nice enough to go out side and get me a locker room attendant to clip my lock. The amount of time it took to respond was less than 2 min.. Best gym ever.......
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melda bashien
I enjoy this location because it is quiet. My experience here has never been awkward at all. I always see someone cleaning the gym. Out of all the other planet fitness gyms Ive been to, this is my favorite. People actually go to this location to Exercise. NOT to fiddle-faddle, flirt and be obnoxiously "ghetto" as in most of the PFs, waayyyy uptown -- i. e. Kingsbridge road PF.
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JIGAR TALATI
IT NEEDS MORE LOCKERS! i am tired of finding lockers. this place gets packed like crazy during rush hour, and there is no place for a locker unless you ask someone once they are done. it wastes time. But i love the equipment you guys have for all sorts of workouts! Could use a little more cleanliness in the locker rooms and especially the toilet. it gets really smelly in there.
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jesse williams
It was my first time enrolling yesterday so i went to the planet fitness on wall street. At first i thought it was going to be awkward but as i was working out i felt comfortable and knowing that no one was judging you..its a clean facility also i saw the staff cleaning the water fountains n etc i like that. Im going to continue coming to this location lol im omw now
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Yasmin Cerda
When I first joined I didnt get a tour the staff member that helped me she was very rude and was not interested in the questions I had. People dont wipe down the machines so when I go I wipe before and after. But overall its a great location and its perfect and I love the fact PF is all over the place and open 24/7 except weekends.
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Leah C
If it wasnt for my boyfriend who brought me to this gym I would of never joined planet fitness. This is one of the best planet fitness in Manhattan Ive been to alot and even with the a black card I rather go to this one . Yea it smells time because the customers arent clean . The customer service is the best here too
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Jon Granata
Listen its cheap and accessible! Its planet fitness so it is what it is, but you can get out of it what you put in. Dont blame a gym for being a gym not a fitness center!
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Lenny Zenith
A no-nonsense, judgement-free zone with good staff. The massage area could be lit a little more thoughtfully since its a great place to chill after a workout.