Address: | 93 Nassau St, New York, NY 10038, USA |
Phone: | +1 866-317-3724 |
Site: | repairinstitute.com |
Rating: | 4.1 |
Working: | 10AM–6PM 10AM–6PM 10AM–6PM 10AM–7PM 10AM–7PM Closed Closed |
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Sam Chem
Horrible, absolutely horrible experience. I have never left a negative review in my life but they-especially Brian-really deserve it. They use very cheap screens which start to vibrate and letters popping up from your screen after a few weeks of usage time. Dont trust what they say over the phone for replacing the cheap screen they put.When I went back for replacing the screen, Brian and repairing guy acted very unprofessional, disrespectful, and yelled at me.I never had this kind of terrible customer experience with any type of businesses in my life. When I was there, there were other people who also seemed to came back to complain about the cheap screens. I will file customer complaint with The Federal Trade Commission.
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Anthony Scheer
Definitely not coming back. First, I called for a screen repair quote then it was $100 more when I got there because I supposedly hadnt disclosed the full extent of the damage. But did he tell me it might be up to $100 more? Ill let you guess. Then, when I come back to pick it up, hes trying to tell me the Groupon isnt for the service I had done when last time he told me it was. Finally, I turn on my phone (the screen works fine) and now one of the soft keys glows an odd, asymmetrical red because of one of the labels on the parts, they say. I was not warned this would happen, and now Im not sure that Verizon will accept the trade-in. Im not coming back, and I highly suggest you never get involved in the first place.
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Rongkai Mo
I can strongly recommend this company if your iPad is in trouble. The charger pin broke off in my iPad when it was knocked off the table. I took it to Apple, they couldnt get the broken part out and advised they dont repair iPads. I tried myself - bought needle nose pliers, with no success, the piece just kept breaking up. The Repair Institute was able to remove it, their back up plan was to replace the charging port. I was very much relieved as I had not backed up the iPad as recently as I should have. When I researched companies to go to, I could see they had a lot of experience with iPads and iPhones, I didnt want to go to just anyone, especially after Apple couldnt figure it out.
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Genevieve Smith
I bought a groupon to have my cracked iphone screen fixed here, after having the glass replaced i noticed that the front facing camera and top speaker to hear calls were no longer working. I had to go back a third time to have them fix the phone again. Now that those issues have been fixed, i started noticing lines showing up on the screen. My phone was working fine before going here and now it seems that I will have to replace the entire iphone 6. Very costly, and groupon does not do anything to help the situation. VERY bad experience.
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Amanda Black
I WOULD LEAVE 0 STARS IF I COULD!!!!!!!! NOBODY IN THEIR RIGHT MIND WOULD GIVE THIS GHETTTO ASS SWEATSHOP LOOKING REPAIR STORE 5 STARS! ALL THESE 5 STAR REVIEWS ARE FROM THE OWNER HIMSELF OR HIS EMPLOYEES, THATS WHY ALL THESE ASIAN PEOPLEARE LEAVINGG AMAZING REVIEWS. CHEAP PARTS, MY PHONE WAS GLITCHING AND THEY DIDNT EVEN TRY TO RESOLVE MY PROBLEM! ASIAN KID THERE DIDNT EVEN UNDERSTAND ENGLISH
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ShuYing Wang
I WOULD NOT RECOMMEND ANYBODY COME HERE! PRICES THEY CHARGED ME ARE COMPLETELY DIFFERENT FROM PRICE THEY GAVE OVER THE PHONE AND THEY DIDNT EVEN TELL ME UNTIL IT WAS TIME TO PAY. Horrible customer service from the boss, disgusting attitude and the way he speaks to his employees in fronnt of customers is disgusting
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yan sue
Great, i had my iPhone 6+ repaired there. customer service is great there. they do all iPhone repair, samsung phone repairs and computer repairs. Im going to bring all my friends here. thanks. my phone works and looks like brand new again
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Romeo Santos
BAD CUSTOMER SERVICE & CHEAP PARTS !!!!! DO NOT GO TO THIS PLACE THE GROUPON THEY HAVE IS A SCAM THEY ADDED AN EXTRA $50 TO MY GROUPON BECAUSE MY LCD WAS BAD ITS A BAIT AND SWITCH REPAIR SHOP .
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ning cao
my god, these people saved me. they have go my samsung galaxy s5 screen repaired within 1 hour. great job. and i got $10 discount on the screen protector. great service. thx
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Chenguang Xu
Got my iPhone 6s Plus fixed there.. Came with a groupon, dropped my phone there, shopped around, came back. Its done.. Good and fast service.
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Max Lau
really good service!!!my Phone screen is broken,after repair,look like new phone,it is great,Ill send my all friends come there
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Jean Aguilera
Fixed my iPhone 5S here in 15 minutes flat. Great service, and convenient too. Would definitely come here again.
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Chenguang Xu
Very good services. Idk why so many ppl have 1 star. Finished my repair under 30mins. Definitely recommend
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lynn
Very satisfied. Will send my husband there for the screen change
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Laura Liang
Fast and friendly. Finished under 25 mins
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yumei gao
Fair pice,good service, will recommend.