Address: | 845 3rd Ave 6 Fl, New York, NY 10022, USA |
Phone: | +1 212-812-5240 |
Site: | roadwaymoving.com |
Rating: | 4.7 |
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Len Berman
As promised, this is part two of my review from our move: I gave you five stars for our move from New York to Florida and said that I would complete the review once we received our stuff in Florida. We received everything from New York and I can now complete my review. Very happily, I am giving another five star rating! Ramiro, Junior, Alex and Edwin did a wonderful job. From calling us to let us know when they would be arriving, and arriving when they said, to unloading and putting everything where we said everything belongs, they did a wonderful job. As with the first crew in New York, they were respectful and responsive and just very nice gentlemen. As I said in the first part of my review, we were both very nervous about this entire process. Your movers made this move so much better than we could have ever expected. We are in the process of unpacking right now and are halfway through and, so far, we have lost only three crystal glasses.....& those glasses were something that we had packed, not your guys. Everything that your movers packed seems to have come down exactly the way it was when it was packed up in New York. Im very satisfied and very happy and wanted to make sure to post this review for others who, like me, check out reviews of companies online. It was also nice to hear that your movers had such nice things to say about their company. I truly believe that the fact that they are happy with their company made them that much better than they would have been if they were not happy with you. I also appreciated the call that I received today asking if I was happy with the move. All in all, I highly recommend Roadway and I want to make sure to do that with this written review and I will also recommend you via word-of-mouth. Len ******* Just in case anyone wants to see part one of the review, I am attaching it here: Joselin, Mike, Alex and Freddy made our move out so much more comfortable than we could have ever expected. They were respectful and kind and they were so very careful with our belongings. I couldnt believe how securely they packed everything. From the beginning of the process, speaking with Ken in the main office, a very responsive man, to having our home emptied, we couldnt have asked for a better process. This is phase 1. Phase 2 will be when our belongings are delivered from NYC to Florida. I am hoping that the move into our new Florida home will be as well done as our move out of our NYC home. We have heard horror stories from friends, families and neighbors about their moves and their movers and we were not expecting to be so satisfied. Roadway did cost more than other movers we checked out but, as of now, we are not sorry that we went with them. I will give part 2 of this review when we have our stuff delivered, but that will be with other Roadway movers. I wanted to make sure to thank these gentlemen for all their hard work.
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Cheddar Cheese
WOW!!!!! BELIEVE THE RAVE REVIEWS!!! Im a military veteran and former military dependent that has moved more than 30 times in my life and this, by far, was the BEST moving company Ive used in the world!!! I chose to pay for everything, the packing and all and from beginning to end, the process was seamless. My sales person kept in touch prior and during the packing, even giving a new estimate based on pictures of a new area to move and trusting my word when I decided to personally move some items already added into the 1st estimation. I have a 3 story home and they showed up with 6 people initially and about an hour in realized they needed back up, so 4 more showed up for a total of 10 workers, ON A SUNDAY!! Because I had to be out by the 1st. They professionally interacted with neighbors and even spoke with the plumber when he arrived so I wouldnt have to. They were all very pleasant, all in the same shirt and I bought them all lunch, they acted surprised. Let me tell you, if you arent giving a moving team endless water and athletic drinks and springing for lunch, youre not doing it right. It should be understood. Another thing, I was FAR behind schedule on moving due to my schedule, so the place was a bit of a mess, at one point a guy came up to me and asked if it was ok to wash the dishes I had left in the sink so they could pack them ... I was surprised at the service and politely and embarrassingly said yes. The drop off the next day , more than 60 miles away, was just as professional. Let me tell you, Im loyal, but only as far as customer service is concerned...I used to have a mover I used faithfully for several moves within NJ, NY and a cross country move once. They are based in Jersey City, NJ "All Inclusive Moving". When this move came up, I looked them up and they had since suffered a spate of horrible reviews. I was surprised and assumed it to be just trolls. Just in case, I called the company to assess if they had changed any and just from the 1st call and the follow up calls, I knew the reviews were right. Customer service was not as it had been before. Itd been 10 years since Id used them. So I decided to see if there was another company with better reviews. I found Roadway by googling "Best movers in NYC" and they were #1. I read all the reviews and took a chance, Im so happy I did. Only one leg broke on a couch and immediately they offered to transfer it to their factory, have a furniture company repair it, and redeliver it. TOP NOTCH. No need for insurance paperwork, with the professionalism of the team in my home, I trust the team in the factory to restore it. My move was a little over 7k, and I also ended up tipping about $1500 over 2 days and spent about $400 on meals and drinks on top of that. Every single cent was worth it! EVERY. SINGLE. PENNY. I will continue to use them...until they change, if they ever do. Kudos to Avi, Ben and the entire team!!!
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Mike Jarmuz
Wow. Is there a 7 star rating? If there was, I would be giving it to Roadway Moving. HOW CAN I EXPRESS THAT THIS IS THE BEST MOVING COMPANY THAT I HAVE EVER DEALT WITH. I had to move my CEO boss out of his 5 million dollar triplex penthouse in the financial district and on top of that it was a long distance move to Las Vegas. This was an insane move and a CRAZY JOB. How about a 2 ton statue that needed special equipment to be moved? How about ridiculously expensive and fragile items that are probably irreplaceable? How about 3 pick up locations including the 2 additional stops (his office and his storage space)? How about a separate truck going upstate to Goshen, New York to take some of the items to his daughter? I am talking about disassembling furniture that was A NIGHTMARE. A custom built murphy bed that I was completely sure couldnt be taken apart and put together again. An entertainment center that is bigger than my apartment, custom built and a complete nightmare. I WAS TERRIFIED. So many complex details in this move, so many different pick up and drop off locations. This was a nightmare and it was my job to make sure it went well. Roadway packed every item perfectly, china boxes, wood crates, wardrobe boxes, you name it! The best. NOTHING BROKE OR WAS DAMAGED DURING THIS MOVE. Its a freaking miracle that every single item ended up where it was supposed to go and nothing was damaged. This company uses their own trucks and labor FROM START TO FINISH. Jeff Cadwallader was THE BEST!! Absolutely the most professional, honest and thorough guy in the business. From start to finish. CERTIFICATES OF INSURANCE FOR MULTIPLE BUILDINGS and even throughout the job (when most people would vanish on you) he was still helping me work out last minute issues. The staff at Roadway were all fantastic, the packers/crew was incredibly professional and on time. They MADE NO SCRATCHES, NO SCUFFS ON THE WALL and handled this job with ULTIMATE CARE. I met with a dozen companies before making my choice. Their price was competitive BUT DONT BE FOOLED BY DISCOUNT PRICING. You get what you pay for. For a little but more, you wont have ANY OF THE HEADACHES that come along with moving. THIS IS THE BEST COMPANY I HAVE EVER DEALT WITH AND I HAVE DEALT WITH A FEW AT THIS POINT. Ive had items missing and damaged from previous moves. I had a marble table break in half and then not even get the stupid 60 cents a pound thats included in the price. Ive dealt with garbage companies and ROADWAY IS THE BEST. Ive had my stuff lost on a truck heading for (who knows where) for weeks at a time. Ive had some jerk in the office say "ill call you back" a thousand times. Ive been there. PLEASE DO YOURSELF A FAVOR AND USE ROADWAY MOVING. You will soon be singing their praises.